Holiday Inn Express & Suites - Hendersonville SE - Flat Rock by IHG

Hotels
•
Holiday Inn Express
8.9 (268 reviews)
107 Upward Crossing Dr. , Flat Rock , US
+1 828-698-8899

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean rooms / daily refresh
Free, often excellent breakfast
Convenient location
Good water pressure
Comfortable beds for many
Cons:
WiFi outage reported
Uncomfortable pillows / mixed bed comfort
Breakfast ran out / occasional sub-par morning
Missing bedding for pull-out couch (needed front desk)
Broken/leaking shower door and refrigerator reported
Mold/mildew in bathroom caulking
Noise from highway and upstairs neighbors
Room price somewhat high

Categories

Cleanliness
9.6
Multiple guests praised cleanliness and daily room refreshes; overall clean and calm, though one report noted mold/mildew in bathroom caulking.
Service
9.9
Staff repeatedly described as friendly, helpful and amazing; handled outages/apologies well, though one slow response when requesting bedding was reported.
Location
9.3
Convenient for planned activities and dining with many positive location comments; some guests mentioned highway noise and upstairs neighbors could disturb light sleepers.
Room Quality
7.8
Mixed room experiences: several guests enjoyed comfortable beds and strong water pressure, while others reported uncomfortable pillows, missing pull-out couch bedding, and a broken/leaking shower door/fridge issue.
Amenities
8.2
Free breakfast and pool noted as positives; however, wifi outages and breakfast item shortages were reported, affecting perceived reliability of amenities.
Value for Money
8
Value boosted by cleanliness, breakfast and service, but at least one guest felt the room price was a little high.
Food and Beverage
9.5
Breakfast was frequently called wonderful/great and a highlight, though there were instances of items running out and one report of sub-par service on a day.
Overall Experience
8.9
Generally positive stays: friendly staff, clean rooms, good breakfasts and convenient location; isolated issues (noise, wifi outage, room maintenance) noted but did not dominate overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location:
Situated in Flat Rock, just 46 km from the renowned Biltmore Estate, Holiday Inn Express & Suites offers easy access to popular attractions.

Modern Amenities:
Enjoy a refreshing dip in the seasonal outdoor pool, stay active at the fitness centre, and benefit from free WiFi throughout the property.

Business-Friendly Services:
With a 24-hour front desk, business centre, fax, and photocopying facilities, this non-smoking hotel caters to both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites - Hendersonville SE - Flat Rock for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Guest Reviews

8.9
Based on 268 reviews
Cleanliness: 9.6
Service: 9.9
Location: 9.3
Room Quality: 7.8
Amenities: 8.2
Value for Money: 8
Food and Beverage: 9.5
Overall Experience: 8.9
G
Gerald • solo_traveller • us
10
It was good.
Cons:

TV was hard to use.

2026-11-07 • via Nuitee
M
Mitchell • family_with_children • us
10
lots of hard bulldozer work in the day, restful stay in the evenings.
Pros:

everything was simply perfect, thank you.

2026-10-26 • via Nuitee
J
Jeff • couple • us
5
2026-10-23 • via Nuitee
D
Debra • couple • us
8
We enjoyed our stay. Just wish the rates weren’t so high on the weekends!!
2026-10-20 • via Nuitee
J
Jessica • family_with_children • us
6
Cons:

There were no sheets or bedding in the closet for the pull out couch. We had to go ask front desk for some. Which took a while to connect with.

2026-10-15 • via Nuitee
M
Michael • couple • us
9
Pros:

Nice people at desk

2026-10-08 • via Nuitee
T
Thomas • solo_traveller • us
10
Pros:

Free breakfast was great, staff very friendly.

2026-10-07 • via Nuitee
T
Tammy • solo_traveller • us
9
Pros:

Staff and facility were excellent

Cons:

The price was a little high fir the room

2026-09-07 • via Nuitee
W
wanda • family_with_children • us
9
2026-09-06 • via Nuitee
T
Tommy • extended_group • us
10
Beautiful stay in the mountains at a lil place that feels comfy and clean
Pros:

Cleanliness, quiet and calm

Cons:

Nothing

2026-09-06 • via Nuitee
T
Teri • extended_group • us
7
Did not sleep well beds/pillows uncomfortable
Pros:

Breakfast was wonderful

Cons:

Pillows

2026-09-03 • via Nuitee
S
Stacey • couple • us
10
2026-09-01 • via Nuitee
B
Bayne • solo_traveller • us
10
Had a great stay
Pros:

Very good .and the eating area was clean

2026-08-31 • via Nuitee
T
Toney • solo_traveller • us
7
Pros:

Location

Cons:

Bathroom calking had mold/mildew.

2026-08-29 • via Nuitee
M
Martha • couple • us
10
Pros:

Comfortable pillows and bedding.
Shower has excellent water pressure.
Staff was helpful and professional.

2026-08-27 • via Nuitee
R
Ron • couple • us
9
Pros:

Would be nice to have a small recliner or ottoman👍

2026-08-25 • via Nuitee
J
Jeffrey • couple • us
9
2026-08-25 • via Nuitee
S
Sheri • extended_group • us
8
2026-08-17 • via Nuitee
A
Angelyn • couple • us
9
2026-08-10 • via Nuitee
J
Jackson • couple • us
9
Overall, I would take cleanliness, free breakfast, convenience and creature comforts over any negatives I had ( which we
Pros:

The convenience to the activities we had planned. Plenty of places to eat.

Cons:

Looking out at the highway not so great but can’t have everything. It is also not insulated well, I could hear the people above me stomping and talking along with my neighbors and the other neighbor was the elevator, (that was fun). But it didn’t put a damper on our overall trip just something to keep in mind if you are a light sleeper or sleeping is your main objective.

A little sleep sounds (at the highest volume on my phone) saved the day, or should I say…the night🤭.

2026-08-08 • via Nuitee