Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable amenities
Cons:
Cleanliness issues
Unprepared service
Breakfast problems

Categories

Cleanliness
7.05
Room was not clean and shower was grimey with dirty tiles.
Service
8.55
Friendly staff, but poor service during breakfast.
Location
9.55
Great location, close to everything needed.
Room Quality
7.55
Room not ready on time and missing items.
Amenities
9.05
Good gym and pool facilities.
Value for Money
8.05
Considering the issues, not great value.
Food and Beverage
7.55
Breakfast wasn't the best and lacked necessary items.
Overall Experience
9.05
Despite issues, the overall stay was enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:40

Property Description

City Views and Convenient Location
Four Points by Sheraton Melbourne Docklands offers stunning city and water views from all 273 guestrooms, providing a picturesque backdrop to your stay. Situated in the heart of Docklands with proximity to popular attractions like Marvel Stadium and the Convention Centre, guests can easily explore the vibrant surroundings.

Dining and Leisure Facilities
Indulge in a variety of culinary delights at the on-site all-day dining restaurant, serving up delicious breakfast options, tasty snacks, and a tempting dinner menu. After a day of sightseeing, unwind in the hot tub, steam room, or take a refreshing dip in the outdoor heated pool for the ultimate relaxation experience.

State-of-the-Art Conference Facilities
For business travelers, the hotel offers state-of-the-art meeting rooms accommodating up to 200 people, equipped with free Wi-Fi and flexible set-ups. Perfect for hosting successful events and conferences in Melbourne.

Experience the best of Melbourne at Four Points by Sheraton Melbourne Docklands. Book your stay now for a memorable and convenient experience.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.

Please note that this property requires a refundable AUD 100 credit card pre-authorization upon check-in or a refundable AUD 200 cash bond for 1 night stay, plus another AUD 100 for each subsequent night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 32 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for AUD 60 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 6551 reviews
Cleanliness: 7.05
Service: 8.55
Location: 9.55
Room Quality: 7.55
Amenities: 9.05
Value for Money: 8.05
Food and Beverage: 7.55
Overall Experience: 9.05
3
3db867142eda715fceda5bc6d5eb1146 family_with_children au
10
Pros:

Excellent bathroom and views

Cons:

Parking

2026-04-18 via Nuitee
8
838b06d577cf7064fd85eefba4e402eb couple au
9
Pros:

Amazing staff from check in restaurant checkout room service
Pool phenomenal

2026-04-18 via Nuitee
6
636fd535ff9070af31cdeb9d5967e4df couple sa
10
2026-04-17 via Nuitee
4
414bc0d795ec711ad3a26b7900eb84ee solo_traveller au
9
Pros:

super comfortable bed

2026-04-17 via Nuitee
6
65f9a9474da87255e297a45814e80412 solo_traveller fj
5
Pros:

Staff were good

Cons:

Bedroom was old and location was sketchy, do your research before visiting. Dont be like us

2026-04-17 via Nuitee
7
795f993c1f0b73d37290f87ef94a98c8 couple au
8
2026-04-17 via Nuitee
0
0fc0fc6389bd71d88310b32218979652 couple au
10
Amazing, will be staying again when in Melbourne
Pros:

Clean, close to public transport and shops

Cons:

Nil

2026-04-17 via Nuitee
F
f6bb931fc5dd7186b9c39ca91743e050 couple au
10
2026-04-17 via Nuitee
6
6d9a509a616771c9c8367920e4674ced couple au
9
Pros:

Very comfortable and clean. The pool was a highlight

Cons:

Check in was very slow, although we did arrive right on check in time, so maybe understandable

2026-04-17 via Nuitee
0
0a701bd9b2a173385e54df249826c700 couple au
10
Short Birthday Week
Pros:

I like the staff,cleanliness and the comfort of the hotel. We really feel rested on our birthday holiday.

Cons:

The hotel was really good however they only supplied 2 pillows not sure but overall it is a great hotel that I would recommend in Melbourne .

2026-04-17 via Nuitee
0
055dbd42649173725a53853d83495031 solo_traveller au
10
2026-04-17 via Nuitee
6
632f023de78270b387398c42017266ce solo_traveller au
8
Comfortable
Pros:

Easy access into city using the tram services and the pool/gym facilities at the resort were nice. Comfy bed and great room service from the vibe storehouse!

Cons:

The shower didn’t look like it had been cleaned fully, the side wall was covered in what looked like soap marks from the last guest and mold growing around the grout. Shower heads were completely clean however which gave me some peace of mind.

2026-04-17 via Nuitee
5
53ff1f19e47d73f3d499fe5c0ff3dba7 couple au
10
2026-04-17 via Nuitee
E
eebb14ca447573d08996b18e2c7af0ad solo_traveller au
10
2026-04-17 via Nuitee
7
79b689882e5170989e3f1a636b1549c3 solo_traveller ae
8
2026-04-16 via Nuitee
F
f8392fd7a20572688bd452f0d0561ad1 couple au
9
Great facilities in a convenient location.
Pros:

Pool, gym and steam room

Cons:

Earlier check in

2026-04-16 via Nuitee
9
9a0981c1258c732af3088cbdcdfab715 solo_traveller au
9
Pros:

Staffs are friendly

Cons:

Did not vacuum the carpet when requested to have a clean up

2026-04-16 via Nuitee
9
9af6873ba5c873705b53d3cfc2157af3 couple au
10
2026-04-16 via Nuitee
6
68ef241127e073e9dc669a3e03b3eb8f couple au
7
Good location but room amenities lacking
Pros:

We had parking included which was great. When in Melbourne just caught trams everywhere and left the car in the carpark around 500 metres away in "The District". Decent view overlooking the pool area. Lots of cheaper brekky options across the road in "The District"

Cons:

No Sofa in the room despite it being mentioned in the description. Only one wine glass in the cupboard and only one teaspoon. Instant coffee was a bit ordinary. No freezer section in the small in room fridge.

2026-04-16 via Nuitee
7
7ad8627e903c717fd3eabc0777570cac solo_traveller au
2
Bad experience with family
Pros:

The ice cream shop near by it.

Cons:

Big shock at the arrival, there is a trick, the advertising showing that there is free parking with the booking so Myself and my family ( brother's family and parents) which three cars drive from Sydney to Melbourne.
Then at the reception they told us sorry the Parking is not onsite its 10 min walking in the shopping center which was hard for my parents to Walk back and forth multiple times everyday.

The room wasn't clean, the bathroom was moldy with black mold especially the shower area.

Then the room service was so bad, not cleaning the room properly, and noticed they are doing it every three days which we weren't aware of.

One day I tiped the cleaner with 20 dollars and she promised me to clean the room but she didn't.

Honestly it was a bad experience for us and I will never come back to this hotel ever.

2026-04-16 via Nuitee