Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly/helpful staff (many mentions)
Good/varied breakfast
Comfortable beds and rooms
Great room views
Generally clean and well maintained
Cons:
Shower/water issues (leakage, hot/cold cuts)
Inconsistent breakfast service and isolated rude staff incidents
No streaming apps on TV (e.g., Netflix)
Poor/slow Wi-Fi
Worn furniture and some AC problems
Occasional poor handling at arrival by reception

Categories

Cleanliness
9
Generally praised for cleanliness and maintenance (multiple comments: 'clean, well maintained', 'limpieza muy buena'), with a few isolated notes about a bathroom smell or cleanliness issues.
Service
8
Mostly positive staff interactions and helpful reception cited often, but several reports of poor/bad treatment by reception staff and inconsistent breakfast service lower the score.
Location
9.5
Consistently described as 'perfect' or 'excellent location' in many reviews; location is a strong positive for most guests.
Room Quality
7.5
Comfortable beds and great views frequently mentioned, but issues noted with shower water leaking outside the bathroom, occasional hot/cold water cuts, worn furniture and AC problems.
Amenities
7.8
Spa and minibar/frigobar praised, rooftop/skyclub noted, but several negatives: lack of streaming apps on the TV, poor/highly variable Wi-Fi and limited menu at some outlets.
Value for Money
9.2
Multiple guests mentioned very good price and included extras (frigobar, robes, slippers), indicating strong perceived value for the cost.
Food and Beverage
8.6
Breakfast is often highlighted as a strong point (even 'exceeded expectations') though some guests found it weak for the hotel tier or experienced service problems when requesting replacements.
Overall Experience
9.2
Overall positive experiences dominate: friendly staff, good location, comfortable rooms and breakfast; a minority of significant negative arrival/service incidents tempered but did not outweigh general satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:40

Property Description

Rooftop Swimming Pool with Andes Views:
Enjoy breathtaking views of the Andes mountains while relaxing in our rooftop swimming pool. The perfect spot to unwind after a day of exploring Santiago.

Luxurious Amenities and Services:
Indulge in our on-site restaurant, rooftop bar, and indoor heated swimming pool. With spa and fitness facilities, we ensure a comfortable and rejuvenating stay for all our guests.

Convenient Location and Access:
Located in the vibrant Las Condes district, Icon Hotel is just steps away from Parque Arauco shopping mall and Manquehue metro station. Explore the city with ease and return to a welcoming 24-hour front desk service.

Book now to experience the ultimate blend of luxury and convenience at Icon Hotel in Santiago!

Important information:

Please note the minimum age to use the swimming pool is 18 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.6
Based on 4268 reviews
Cleanliness: 9
Service: 8
Location: 9.5
Room Quality: 7.5
Amenities: 7.8
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 9.2
V
Valentina • couple • cl
10
Una experiencia cómoda y excepcional
Pros:

Me encantó el spa y el sky todo muy cómodo!

Cons:

Estaba bien la verdad 🩷

2026-08-26 • via Nuitee
P
Placito • solo_traveller • br
10
Perfeita
Pros:

Conforto

2026-08-25 • via Nuitee
M
Maria Tereza • couple • br
9
Estadia excelente. Quando voltar a Santiago ficarei nele novamente
Pros:

Ótima localização
Vista maravilhosa
Café da manhã nao muito farto mas atende bem as expectativas
Tem o restaruante no roof top excelente com atendimento perfeito e uma vista perfeit da cidade

Cons:

Chuveiro ótimo mas oscila muito no quente e frio
Mas nada que desabone o restante

2026-08-24 • via Nuitee
B
BETINA • extended_group • uy
9
2026-08-20 • via Nuitee
T
Thiago • solo_traveller • br
10
2026-08-18 • via Nuitee
T
Thiago • solo_traveller • br
10
2026-08-18 • via Nuitee
M
MARCELO ERIC • couple • ar
10
Muy buena
Pros:

El hotel es espectacular

Cons:

No tiene valet parking

2026-08-14 • via Nuitee
U
uEnZoo • couple • br
10
Pros:

muito bom

Cons:

podia disponibilizar café da manhã para quem tiver passeios às 05:00, de resto muito bom

2026-08-14 • via Nuitee
K
Katherine • family_with_children • ar
10
La pase muy bien
Pros:

La habitación fue muy comoda

Cons:

..

2026-08-13 • via Nuitee
L
Luana • couple • br
10
2026-08-12 • via Nuitee
E
Elviane • couple • br
9
2026-08-11 • via Nuitee
R
Rocio • solo_traveller • cl
10
2026-08-10 • via Nuitee
I
Israel • couple • br
10
2026-08-10 • via Nuitee
E
Eduardo • couple • cl
10
2026-08-10 • via Nuitee
L
luísa • couple • br
10
A equipe de atendimento é um diferencial!! Voltaria a me hospedar!!
Pros:

A localização é perfeita, o café da manhã bem completo!!

Cons:

Poderia ter aplicativos logados e liberados na tv, como Netflix etc.

2026-08-07 • via Nuitee
J
Julio • couple • br
10
2026-08-07 • via Nuitee
C
Cristina • couple • br
8
Ótima localização em Santiago
Pros:

Roupas de cama, climatização

Cons:

Água fria do chuveiro cortava se outro apartamento usava a descarga ou pia com risco de sofrer queimaduras para quem se banhava.

2026-08-06 • via Nuitee
B
Barbara • couple • cl
8
2026-08-05 • via Nuitee
T
tadeo • solo_traveller • ar
8
2026-08-05 • via Nuitee
M
Mauricio • couple • cl
10
2026-08-04 • via Nuitee