Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly/helpful staff (many mentions)
Good/varied breakfast
Comfortable beds and rooms
Great room views
Generally clean and well maintained
Cons:
Shower/water issues (leakage, hot/cold cuts)
Inconsistent breakfast service and isolated rude staff incidents
No streaming apps on TV (e.g., Netflix)
Poor/slow Wi-Fi
Worn furniture and some AC problems
Occasional poor handling at arrival by reception

Categories

Cleanliness
9
Generally praised for cleanliness and maintenance (multiple comments: 'clean, well maintained', 'limpieza muy buena'), with a few isolated notes about a bathroom smell or cleanliness issues.
Service
8
Mostly positive staff interactions and helpful reception cited often, but several reports of poor/bad treatment by reception staff and inconsistent breakfast service lower the score.
Location
9.5
Consistently described as 'perfect' or 'excellent location' in many reviews; location is a strong positive for most guests.
Room Quality
7.5
Comfortable beds and great views frequently mentioned, but issues noted with shower water leaking outside the bathroom, occasional hot/cold water cuts, worn furniture and AC problems.
Amenities
7.8
Spa and minibar/frigobar praised, rooftop/skyclub noted, but several negatives: lack of streaming apps on the TV, poor/highly variable Wi-Fi and limited menu at some outlets.
Value for Money
9.2
Multiple guests mentioned very good price and included extras (frigobar, robes, slippers), indicating strong perceived value for the cost.
Food and Beverage
8.6
Breakfast is often highlighted as a strong point (even 'exceeded expectations') though some guests found it weak for the hotel tier or experienced service problems when requesting replacements.
Overall Experience
9.2
Overall positive experiences dominate: friendly staff, good location, comfortable rooms and breakfast; a minority of significant negative arrival/service incidents tempered but did not outweigh general satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:40

Property Description

Rooftop Swimming Pool with Andes Views:
Enjoy breathtaking views of the Andes mountains while relaxing in our rooftop swimming pool. The perfect spot to unwind after a day of exploring Santiago.

Luxurious Amenities and Services:
Indulge in our on-site restaurant, rooftop bar, and indoor heated swimming pool. With spa and fitness facilities, we ensure a comfortable and rejuvenating stay for all our guests.

Convenient Location and Access:
Located in the vibrant Las Condes district, Icon Hotel is just steps away from Parque Arauco shopping mall and Manquehue metro station. Explore the city with ease and return to a welcoming 24-hour front desk service.

Book now to experience the ultimate blend of luxury and convenience at Icon Hotel in Santiago!

Important information:

Please note the minimum age to use the swimming pool is 18 years.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.6
Based on 4268 reviews
Cleanliness: 9
Service: 8
Location: 9.5
Room Quality: 7.5
Amenities: 7.8
Value for Money: 9.2
Food and Beverage: 8.6
Overall Experience: 9.2
J
jeaanml • family_with_children • cl
10
2026-10-31 • via Nuitee
E
Eduardo • couple • ar
9
Muy lindo hotel excelente
Pros:

La decoración , la ubicación

Cons:

El spa la pileta

2026-10-31 • via Nuitee
C
Claudio • couple • cl
3
Buena, pero pésimo recepción de noche
Pros:

El hotel es bueno

Cons:

Personal de noche muy malo , me cancelaron la reserva a la 1 am sin avisarme

2026-10-30 • via Nuitee
R
Rubens • couple • ca
9
Pros:

L’accueil a été chaleureux,la chambre est bien spacieuse,la vue panoramique est merveilleuse.Pour le fin gourmet le restaurant est correct

2026-10-29 • via Nuitee
V
Vanubia • couple • br
2
2026-10-27 • via Nuitee
F
Francisco Javier • family_with_children • cl
8
Ayuda para aportar
Pros:

Terraza en ultimo piso del hotel
Desayuno muy bueno

Cons:

Tamaño mt2 de la pieza (chicas)
Cortinas de ventanas (no sabes si se trasluce al exterior)

2026-10-27 • via Nuitee
J
Jorge • solo_traveller • cl
10
2026-10-26 • via Nuitee
R
Rencoret • family_with_children • cl
8
En general cumple
Pros:

La ubicación. Tiene estacionamiento. La cama es comoda.

Cons:

No tiene salas comunes con sillas, mesas y sillones tipo lobby. Tiene un par de mesas con sillas en el -1 y -2 pero no cumplió mis expectativas.

2026-10-26 • via Nuitee
C
Claudia • family_with_children • cl
8
Negocios
Pros:

El desayuno

Cons:

Mucho ruido en la habitación del aire de ventilación

2026-10-24 • via Nuitee
K
Koke • family_with_children • de
7
Hotel mit Abstrichen
Pros:

Der Zimmerausblick auf die Berge war traumhaft. Das Frühstück ist ganz ok.

Cons:

Die Portiers entscheiden am Kleidungsstil und aussehen ob sie den Hotelgästen die Tür aufhalten oder nicht. Es ist mehr als respektlos, nur weil man keinen Anzug oder Kleidchen trägt und mit der Tür selbst überlassen ist.

2026-10-24 • via Nuitee
K
Karim • family_with_children • cl
8
2026-10-23 • via Nuitee
N
Nicolás • family_with_children • cl
9
2026-10-22 • via Nuitee
M
mauricio • solo_traveller • br
10
2026-10-22 • via Nuitee
A
Amalia • couple • cl
5
Sobre valorado
Pros:

Ubicación

Cons:

Lo tenía lavaba manos en el baño estaba en la pieza lo cual es muy incómodo

2026-10-20 • via Nuitee
M
maria del carmen • family_with_children • mt
10
Fantastico
Pros:

Todo

2026-10-20 • via Nuitee
L
Lincoln • couple • br
9
Tranquila
Pros:

…

Cons:

…

2026-10-19 • via Nuitee
N
Nicole • couple • cl
7
Pros:

Las habitaciones limpias y cómodas

Cons:

La comida del bar sushi malísimo

2026-10-19 • via Nuitee
M
Mariel • solo_traveller • cl
1
Pésimo servicio, no volvería nunca
Pros:

Nada

Cons:

El lavamanos estaba al lado de la cama no había toallas de mano no había un espejo decente y el personal poco atento y además piden garantía es
La primera vez que me piden, no regresaría jamás

2026-10-16 • via Nuitee
M
Martin • solo_traveller • br
10
2026-10-16 • via Nuitee
M
Matias Ignacio • couple • cl
6
Pros:

el desayuno

Cons:

el gimnasio, la barra que tienen no está diseñada para el rack donde está puesta y esto genera que al hacer bench press los discos chocan con el rack.

2026-10-15 • via Nuitee