Hai Yen Hotel

Hotels
7.6 (481 reviews)
568 Cua Dai , Hoi An , VN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Cleanliness issues
Old and broken facilities
No breakfast offered

Categories

Cleanliness
5.85
Issues with cleanliness mentioned (cockroaches, rats, mold stains).
Service
9.35
Staff are friendly and responsive as indicated by positive reviews.
Location
9.35
Good location for walking everywhere, as highlighted in various reviews.
Room Quality
5.85
Many complaints about old, dirty, and broken facilities.
Amenities
6.85
Pool facilities praised but had maintenance issues; internet connection was spotty.
Value for Money
8.85
Generally perceived as good value for money despite issues due to pricing.
Food and Beverage
7.85
No breakfast offered, negatively impacting the food experience.
Overall Experience
6.85
Mixed overall experience; praised for value and location, but significant quality concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:15

Property Description

Convenient Location in Hoi An Ancient Town
Located centrally in Hoi An Ancient Town, Hai Yen Hotel offers easy access to explore the historic charm of the area and is just 2.5 km from the beautiful Cua Dai Beach.

Comfortable and Spacious Rooms
Enjoy spacious air-conditioned rooms at Hai Yen Hotel, each featuring a private balcony, seating area, and modern amenities such as a safe, electric kettle, and satellite TV. The private bathrooms are equipped with a bathtub and complimentary toiletries.

Excellent Services and Facilities
Benefit from 24-hour reception assistance for travel arrangements, a freeform outdoor pool, free Wi-Fi, and free private parking. Indulge in local dishes and beverages at the on-site restaurant, and take advantage of the shuttle service and currency exchange provided for a hassle-free stay.

Book your stay at Hai Yen Hotel now for a memorable experience in Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 481 reviews
Cleanliness: 5.85
Service: 9.35
Location: 9.35
Room Quality: 5.85
Amenities: 6.85
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 6.85
K
Kama • couple • il
1
2026-09-14 • via Nuitee
• extended_group • il
1
2026-09-14 • via Nuitee
A
Alejandro Manuel • extended_group • es
7
2026-09-11 • via Nuitee
A
azancot • couple • il
7
2026-09-10 • via Nuitee
B
Bích Loan • family_with_children • vn
1
Tệ quá
Pros:

Gần phố cổ

Cons:

Phòng rất rất cũ, hôi, tường nứt, đèn trong phòng tối và u ám, cảm giác k sạch sẽ, hồ bơi cũ, bẩn, nchung k giống ảnh

2026-09-05 • via Nuitee
R
roy cohen • couple • il
9
Pros:

מיקום מרכזי ונהדר, הצוות ידידותי ועזר בכל מה שהיינו צריכים, החלפת מגבות וסידור יומי
תמורה טובה לתשלום

2026-08-31 • via Nuitee
M
Megan • family_with_children • gb
5
2026-08-21 • via Nuitee
C
cathy • family_with_children • fr
7
Pros:

L emplacement

Cons:

Les infrastructures (piscine) vieillissantes

2026-08-13 • via Nuitee
Y
YUKO • solo_traveller • jp
8
スタッフが素敵なコスパの良いホテル
Pros:

プールタオル付きの、この価格帯にしてはとても広いプール。救命浮き輪や救命胴衣完備。深いプールだが、壁から２，３０ｃｍくらい浅い部分があって立つことができる。プール周辺の植物の手入れが良く、色とりどりの花が咲いている。
部屋が少し広い。
旧市街まで徒歩圏で、田園地帯に散歩もできる立地。駐車場がホテルの前にある。レンタサイクルは隣家から持って来てくれる。スタッフが親切で、特に若い女性スタッフはリクエストへの対応が早い。設備の老朽化をスタッフの努力で補っている。

Cons:

給湯器やエアコン等の設備が古くて、故障が多い。
広いプールがある為に、家族旅行者や団体客が多い日はうるさい。

2026-08-10 • via Nuitee
C
CHRISTELLE • solo_traveller • fr
8
Hôtel accueillant très bien placé
Pros:

Très bon accueil, tout le personnel est accueillant et gentil.
Ils répondent très rapidement à toutes vos demandes. Ils sont très efficaces.
Ils se chargent de vous faire changer de chambre si besoin, sans discuter.
Le ménage est fait chaque jour.
La piscine est agréable et indispensable au vue de la chaleur.
L'hôtel est très bien placé, proche de tout.

Cons:

Le liner de la piscine aurait besoin d'être changé.
Malgré un entretien journalier.

2026-08-05 • via Nuitee
S
shai • solo_traveller • il
7
2026-07-23 • via Nuitee
N
Nguyen • couple • vn
2
2026-07-22 • via Nuitee
H
hyr331 • solo_traveller • be
9
Pros:

Nous venions pour la 2ème fois. En connaissance de cause.

Cons:

Rien.

2026-07-08 • via Nuitee
T
tuan anh • family_with_children • vn
8
2026-06-30 • via Nuitee
S
Sang • solo_traveller • vn
6
2026-06-27 • via Nuitee
L
Lynne • solo_traveller • nz
8
Had a good time o. Hoi a great place to visit. Hotel served our purposes
Pros:

Clean and location was good. Great value for money. Had a swimming pool

Cons:

Just a little run down swimming pool needs some work on it. Weeds cleared from pavers.

2026-06-25 • via Nuitee
D
Darrell • family_with_children • au
5
Nice location ,poorly maintained.
Pros:

Location was good, room was very big, breakfast was good and the lady who runs breakfast was exceptional, she looked after our children with nothing being too much to ask.

Cons:

Room was poorly maintained , the wi fi was not good , one of our rooms had the shower blocked off , the other room the television was not working and took 4 days to get replaced. The air con in room S1 was not working very well.

2026-06-14 • via Nuitee
C
clara • solo_traveller • fr
6
Pros:

Le petit déjeuner est très bon
Le personnel est très bien

Cons:

La piscine n'est pas en bon état.
Les toilettes s'écoulent mal

2026-06-10 • via Nuitee
N
nguyen van tu • family_with_children • vn
10
2026-06-10 • via Nuitee
T
Tuan anh • solo_traveller • vn
6
2026-06-06 • via Nuitee