Hai Yen Hotel

Hotels
7.6 (388 reviews)
568 Cua Dai , Hoi An , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Cleanliness issues
Old and broken facilities
No breakfast offered

Categories

Cleanliness
5.85
Issues with cleanliness mentioned (cockroaches, rats, mold stains).
Service
9.35
Staff are friendly and responsive as indicated by positive reviews.
Location
9.35
Good location for walking everywhere, as highlighted in various reviews.
Room Quality
5.85
Many complaints about old, dirty, and broken facilities.
Amenities
6.85
Pool facilities praised but had maintenance issues; internet connection was spotty.
Value for Money
8.85
Generally perceived as good value for money despite issues due to pricing.
Food and Beverage
7.85
No breakfast offered, negatively impacting the food experience.
Overall Experience
6.85
Mixed overall experience; praised for value and location, but significant quality concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:15

Property Description

Convenient Location in Hoi An Ancient Town
Located centrally in Hoi An Ancient Town, Hai Yen Hotel offers easy access to explore the historic charm of the area and is just 2.5 km from the beautiful Cua Dai Beach.

Comfortable and Spacious Rooms
Enjoy spacious air-conditioned rooms at Hai Yen Hotel, each featuring a private balcony, seating area, and modern amenities such as a safe, electric kettle, and satellite TV. The private bathrooms are equipped with a bathtub and complimentary toiletries.

Excellent Services and Facilities
Benefit from 24-hour reception assistance for travel arrangements, a freeform outdoor pool, free Wi-Fi, and free private parking. Indulge in local dishes and beverages at the on-site restaurant, and take advantage of the shuttle service and currency exchange provided for a hassle-free stay.

Book your stay at Hai Yen Hotel now for a memorable experience in Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for VND 50,000 per person per night when using an existing bed.
    People 6 years old and over stay for VND 150,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 388 reviews
Cleanliness: 5.85
Service: 9.35
Location: 9.35
Room Quality: 5.85
Amenities: 6.85
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 6.85
O
oanh • family_with_children • vn
9
Pros:

Vị trí

Cons:

Ánh sáng hơi tối

2026-03-20 • via Nuitee
L
Lee • family_with_children • au
10
Real good
Pros:

A little out from the main part, so alot less noise. Comfy beds

2026-03-17 • via Nuitee
O
Ori • family_with_children • il
10
2026-03-15 • via Nuitee
M
marina • extended_group • it
10
2026-03-15 • via Nuitee
D
D • family_with_children • dk
8
2026-03-15 • via Nuitee
A
Ando88 • family_with_children • es
2
Pros:

El trato de la gente que trabajaba en el hotel fueron amables y educados

Cons:

La habitación sucia el agua caliente no salía un olor a cloaca imposible fatal

2026-03-13 • via Nuitee
T
Ted • extended_group • gb
7
Nice to get away
Pros:

Spacious rooms and clean toilets. Staff come and change towels/ bedding every day if wanted. Didn’t really have any bothers at all during our stay

Cons:

Pool area needed a bit of a tidy up. Pool looked a bit grim (LOTS of potential though!) Room and Bathroom were both a bit dated and could use a revamp.

2026-03-12 • via Nuitee
J
Jens • couple • dk
8
2026-03-10 • via Nuitee
R
Roger • family_with_children • be
10
Pros:

Le personnel...le prix...l emplacement

Cons:

Pas de vue vers dehors

2026-03-09 • via Nuitee
זר • couple • il
10
2026-03-09 • via Nuitee
M
Martine • family_with_children • fr
10
Pros:

La réception très bon très à l écoute toujours sourire
Hotel très bien placé 10sur10

2026-03-07 • via Nuitee
E
Estrella • solo_traveller • fr
10
Pros:

Emplacement à 5 minutes du centre.
Personnel très sympathique.

2026-03-05 • via Nuitee
C
Craig • couple • au
7
Besides the missing 20 I was happy with our stay
Pros:

The location was perfect away from the hustle.and bustle but close enough to walk everywhere. The reception staff were amazing to us, friendly and helpful.at all times. The hotel is on the older side but I enjoyed it and worth the only I paid. We didn't use the pool but from our balcony it looked inviting.

Cons:

My wife discovered a 20 US bill missing from her bag when we arrived at out next location. She had forgotten to lock her bag during cleaning. We never reported it to reception as we had already left. Always lock up your valuables is my warning.

2026-03-05 • via Nuitee
A
Agam • family_with_children • il
10
Pros:

המלון צמוד לבית חבד וזה נוח ברמות!!
מנקים את החדר כל יום ויש בריכה:)

2026-03-02 • via Nuitee
C
Caroline • couple • dk
7
2026-03-02 • via Nuitee
A
Alvaro • family_with_children • vn
5
Not so good
Pros:

The bed, it was comfortable and the room is big with a nice desk. The location is very good, in one of the streets very close to old town.

Cons:

The description and the photos. They don't correspond to reality. I know this happens in all hotels, but in this one the difference was quite significant.

It looks like a hotel from the 90s that has never been well maintained, and the swimming pool, although operational, had all the paint peeling off the walls and floor. It's a shame, because the hotel has a lot of potential.

2026-03-01 • via Nuitee
A
Alva • family_with_children • se
6
2026-02-26 • via Nuitee
J
josiane • family_with_children • fr
10
Pros:

Chambre claire et spacieuse

2026-02-26 • via Nuitee
L
Louis • family_with_children • fr
10
Pros:

Super sraff, ménage fait tous les jours, réception très réactive

2026-02-25 • via Nuitee
W
Warren • couple • vn
6
2026-02-23 • via Nuitee