Hai Yen Hotel

Hotels
7.6 (473 reviews)
568 Cua Dai , Hoi An , vn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Cleanliness issues
Old and broken facilities
No breakfast offered

Categories

Cleanliness
5.85
Issues with cleanliness mentioned (cockroaches, rats, mold stains).
Service
9.35
Staff are friendly and responsive as indicated by positive reviews.
Location
9.35
Good location for walking everywhere, as highlighted in various reviews.
Room Quality
5.85
Many complaints about old, dirty, and broken facilities.
Amenities
6.85
Pool facilities praised but had maintenance issues; internet connection was spotty.
Value for Money
8.85
Generally perceived as good value for money despite issues due to pricing.
Food and Beverage
7.85
No breakfast offered, negatively impacting the food experience.
Overall Experience
6.85
Mixed overall experience; praised for value and location, but significant quality concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:15

Property Description

Convenient Location in Hoi An Ancient Town
Located centrally in Hoi An Ancient Town, Hai Yen Hotel offers easy access to explore the historic charm of the area and is just 2.5 km from the beautiful Cua Dai Beach.

Comfortable and Spacious Rooms
Enjoy spacious air-conditioned rooms at Hai Yen Hotel, each featuring a private balcony, seating area, and modern amenities such as a safe, electric kettle, and satellite TV. The private bathrooms are equipped with a bathtub and complimentary toiletries.

Excellent Services and Facilities
Benefit from 24-hour reception assistance for travel arrangements, a freeform outdoor pool, free Wi-Fi, and free private parking. Indulge in local dishes and beverages at the on-site restaurant, and take advantage of the shuttle service and currency exchange provided for a hassle-free stay.

Book your stay at Hai Yen Hotel now for a memorable experience in Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for VND 50,000 per person per night when using an existing bed.
    People 6 years old and over stay for VND 150,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 473 reviews
Cleanliness: 5.85
Service: 9.35
Location: 9.35
Room Quality: 5.85
Amenities: 6.85
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 6.85
T
tuan anh • family_with_children • vn
8
2026-06-30 • via Nuitee
S
Sang • solo_traveller • vn
6
2026-06-27 • via Nuitee
L
Lynne • solo_traveller • nz
8
Had a good time o. Hoi a great place to visit. Hotel served our purposes
Pros:

Clean and location was good. Great value for money. Had a swimming pool

Cons:

Just a little run down swimming pool needs some work on it. Weeds cleared from pavers.

2026-06-25 • via Nuitee
D
Darrell • family_with_children • au
5
Nice location ,poorly maintained.
Pros:

Location was good, room was very big, breakfast was good and the lady who runs breakfast was exceptional, she looked after our children with nothing being too much to ask.

Cons:

Room was poorly maintained , the wi fi was not good , one of our rooms had the shower blocked off , the other room the television was not working and took 4 days to get replaced. The air con in room S1 was not working very well.

2026-06-14 • via Nuitee
N
nguyen van tu • family_with_children • vn
10
2026-06-10 • via Nuitee
C
clara • solo_traveller • fr
6
Pros:

Le petit déjeuner est très bon
Le personnel est très bien

Cons:

La piscine n'est pas en bon état.
Les toilettes s'écoulent mal

2026-06-10 • via Nuitee
T
Tuan anh • solo_traveller • vn
6
2026-06-06 • via Nuitee
D
David • couple • au
7
Great location good value for money but fix the pool
Pros:

Room was great with a balcony air cond worked well staff were amazing

Cons:

The pool is tired ripped lining and everything is falling apart and it has weeds all around it no pool service or bar

2026-06-04 • via Nuitee
G
George • extended_group • gb
7
2026-06-04 • via Nuitee
T
thanh • solo_traveller • vn
9
2026-05-29 • via Nuitee
L
Lærke • extended_group • dk
5
Cons:

Efter vores mening var hotellet for dyrt i forhold til kvaliteten.

Ved ankomst til badeværelset lå der døde dyr i badekarret, og vandet virkede ikke. Vi kontaktede personalet, som sendte en mand op for at fixe det. Problemet blev løst, men han efterlod badeværelset vådt og beskidt med skoaftryk over det hele, så vi selv måtte gøre rent bagefter. Vi undrede os over, at vi ikke bare fik tilbudt et nyt værelse, når der tydeligvis var problemer.

Poolen fremstod også beskidt.

Alt i alt var opholdet okay, men slet ikke pengene værd, og vi vil ikke anbefale det til andre.

2026-05-23 • via Nuitee
S
Surya • solo_traveller • es
3
Pros:

The staff were very kind

Cons:

The bathroom was dirty, there were ants everywhere and the main door didnt close properly. The hotel looked very run down. I also saw cockroached

2026-05-19 • via Nuitee
S
Stephane • extended_group • fr
9
2026-05-18 • via Nuitee
S
Sam • couple • gb
7
2026-05-18 • via Nuitee
N
Ni • family_with_children • vn
4
2026-05-17 • via Nuitee
O
Olivia • couple • gb
8
2026-05-16 • via Nuitee
J
Jean-Paul • family_with_children • fr
10
Super séjour au hai yen
Pros:

Petit déjeuner buffet varié. De plus le personnel est très accueillant et accède à toutes vos demandes.

2026-05-15 • via Nuitee
H
hubert • couple • ca
9
Séjour agréable malgré l’aspect vieillissant de l’hôtel
Pros:

Nous avions une chambre au dernier étage à l’arrière du bâtiment, côté jardin. C’était calme et lumineux car nous avions des fenêtres de chaque côté de la chambre. Le bâtiment est malheureusement un peu délabré, la peinture des couloirs est écaillée, les balcons sont défraîchis et il y a des fuites du toit au dessus du balcon du dernier étage ce qui rend le carrelage glissant et dangereux. La piscine serait aussi à refaire, le petit jardin autour est agréable. La réception est vaste et le gérant professionnel. La chambre en elle même est vieillissante mais encore agréable car elle est grande. Serviettes changées tous les jours. Situé en dehors de la zone touristique, l’hôtel est toutefois proche à pied du centre ville.

Cons:

L’aspect vieillot de l’établissement peut déconcerter mais les chambres sont malgré tout agréable.

2026-05-09 • via Nuitee
C
Christian • couple • au
6
2026-05-07 • via Nuitee
מאיר • solo_traveller • il
1
2026-05-07 • via Nuitee