Hai Yen Hotel

Hotels
7.6 (426 reviews)
568 Cua Dai , Hoi An , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Cleanliness issues
Old and broken facilities
No breakfast offered

Categories

Cleanliness
5.85
Issues with cleanliness mentioned (cockroaches, rats, mold stains).
Service
9.35
Staff are friendly and responsive as indicated by positive reviews.
Location
9.35
Good location for walking everywhere, as highlighted in various reviews.
Room Quality
5.85
Many complaints about old, dirty, and broken facilities.
Amenities
6.85
Pool facilities praised but had maintenance issues; internet connection was spotty.
Value for Money
8.85
Generally perceived as good value for money despite issues due to pricing.
Food and Beverage
7.85
No breakfast offered, negatively impacting the food experience.
Overall Experience
6.85
Mixed overall experience; praised for value and location, but significant quality concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:15

Property Description

Convenient Location in Hoi An Ancient Town
Located centrally in Hoi An Ancient Town, Hai Yen Hotel offers easy access to explore the historic charm of the area and is just 2.5 km from the beautiful Cua Dai Beach.

Comfortable and Spacious Rooms
Enjoy spacious air-conditioned rooms at Hai Yen Hotel, each featuring a private balcony, seating area, and modern amenities such as a safe, electric kettle, and satellite TV. The private bathrooms are equipped with a bathtub and complimentary toiletries.

Excellent Services and Facilities
Benefit from 24-hour reception assistance for travel arrangements, a freeform outdoor pool, free Wi-Fi, and free private parking. Indulge in local dishes and beverages at the on-site restaurant, and take advantage of the shuttle service and currency exchange provided for a hassle-free stay.

Book your stay at Hai Yen Hotel now for a memorable experience in Hoi An!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for VND 50,000 per person per night when using an existing bed.
    People 6 years old and over stay for VND 150,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 426 reviews
Cleanliness: 5.85
Service: 9.35
Location: 9.35
Room Quality: 5.85
Amenities: 6.85
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 6.85
I
Ines • extended_group • fr
10
Nous recommandons, très bon emplacement et personnel des plus agréable
Pros:

Très bon rapport qualité prix, personnel à l’écoute et très agréable

2026-04-10 • via Nuitee
M
Mollie • couple • gb
9
Pros:

Really nice and helpful staff, we booked a day tour to cham island through them and it was great. Location was very good, old town a ten minute walk away and many shops nearby. Bed was very comfortable.

Cons:

Pool was a little ripped and sun bed outside was broken

2026-04-07 • via Nuitee
A
Ace • family_with_children • gb
8
Pros:

The bedroom was nicee and spacious with comfortable bed and the bath and shower was nice.
The pool was one of the best so far i loved it

Cons:

My room was ground floor by the pool which was good but there was a table and chairs right outside my door which people used and being loud in the morning so I kept moving it away

2026-04-07 • via Nuitee
E
Elisabeth • couple • fr
9
Rapport qualite /ptix imbattable et petsonnel auxxpetits soins et tres chaleureux.
Pros:

Très bien situe chambre très grande jardin calme piscine c est appréciable.

Cons:

Il manquerait peut être une bouilloire dans les chambres mais j en ai demande une et je l ai eue de suite personnel très a l écoute.

2026-04-06 • via Nuitee
C
Collinson • couple • gb
6
2026-04-04 • via Nuitee
J
Julie • couple • gb
5
We stayed 2 nights and to be honest I’m glad we didn’t stay longer, the place needs a good renovation, they still had Ch
Pros:

The location was good

2026-04-04 • via Nuitee
T
Tanja • solo_traveller • no
8
Fint opphold
Pros:

De hadde et fint basseng område, men bassenget var veldig skittent og algete. Derimot renset de det når jeg spurte de om det i resepsjonen. Hotellet ligger sentralt. Likte også at de vasket klær for meg (selv om det er dyrere enn lokalt), jeg betalte 40 000 vnd for1 kg. Andre tar halve prisen rundt omkring. De har rengjøring hver dag. Veldig hyggelige og hjelpsomme ansatte ved hotellet.

Cons:

Det var veldig lytt, så vanskelig å sove. Det står at hotellet har massasje, men det stemmer ikke. Feil informasjon på Booking.com. De har massasje plasser i nærheten av hotellet. Jeg vil anbefale den som er på bildet/vedlegg.

2026-04-02 • via Nuitee
K
KhonPakse • family_with_children • de
5
Pros:

Die Dame an der Counter war sehr nett und freundlich.

Cons:

Es war sehr laut.

2026-04-02 • via Nuitee
T
Tal • family_with_children • il
9
Pros:

אחלה חדרים, צמוד לבית חב"ד ובכללי במיקום מעולה.
תמורה טובה למחיר, ובאמת הצוות היה נחמד ועזר לנו ממש.

Cons:

בריכה מעט נמוכה יש אמבטיה ולא מקלחת:(

2026-04-01 • via Nuitee
M
Maria • solo_traveller • fr
8
2026-03-29 • via Nuitee
K
Kirsty • solo_traveller • au
10
Pros:

Clean your room every day if u want and pool was food a friendly staff walking distance to old town

2026-03-28 • via Nuitee
T
teemu • family_with_children • fi
9
2026-03-27 • via Nuitee
T
Teresa • family_with_children • it
10
2026-03-27 • via Nuitee
P
Pelle • couple • nl
7
2026-03-26 • via Nuitee
O
OON • family_with_children • my
7
Pros:

柜台Ryan服务态度很棒

Cons:

酒店房间比较旧

2026-03-25 • via Nuitee
C
Carla • couple • au
9
Un bon souvenir
Pros:

Personnel accueillant, jolie piscine, propre, nettoyage des chambres tous les jours, proposé location de vélos et scooters. Emplacement proche de tout.

Cons:

Le matela était un peu dur

2026-03-25 • via Nuitee
E
emma • couple • fr
8
2026-03-23 • via Nuitee
O
oanh • family_with_children • vn
9
Pros:

Vị trí

Cons:

Ánh sáng hơi tối

2026-03-20 • via Nuitee
L
Lee • family_with_children • au
10
Real good
Pros:

A little out from the main part, so alot less noise. Comfy beds

2026-03-17 • via Nuitee
M
marina • extended_group • it
10
2026-03-15 • via Nuitee