Impala Hotel Parklands

Hotels
6.4 (103 reviews)
Parklands Road, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good location
Welcoming staff
Cons:
Dirty reception
Old facilities
Poor room quality

Categories

Cleanliness
5.49
The reception is dirty, small, and disorganised.
Service
7.96
The staff was welcoming particularly Margaret.
Location
8.5
Was cheap n good location.
Room Quality
4.45
The facility is very old and rude. The rooms aren't worth the displayed price.
Amenities
5.48
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Value for Money
6.44
Only the location is good, but the facility is not good at all.
Food and Beverage
6.89
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Overall Experience
5.96
Overall experience is poor, will never visit the facility again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:29

Property Description

Luxurious Accommodation
IMPALA HOTEL, nestled in Nairobi, offers a serene escape with its lush garden and inviting terrace. Guests can unwind in comfort with free WiFi access and enjoy impeccable service from the 24-hour front desk.

Delicious Dining Options
Start your day right with a scrumptious continental or Full English/Irish breakfast at IMPALA HOTEL. The on-site bar also serves a variety of refreshing drinks to quench your thirst after a day of exploration.

Convenient Location
Conveniently located near key attractions like Nairobi National Museum and Kenyatta International Conference Centre, IMPALA HOTEL ensures you can make the most of your stay. Plus, with a paid airport shuttle service, traveling to and from the nearby Wilson Airport is a breeze.

Book your stay at IMPALA HOTEL now for an unforgettable Nairobi experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Location

Guest Reviews

6.4
Based on 103 reviews
Cleanliness: 5.49
Service: 7.96
Location: 8.5
Room Quality: 4.45
Amenities: 5.48
Value for Money: 6.44
Food and Beverage: 6.89
Overall Experience: 5.96
P
Pavel • solo_traveller • ke
10
Pros:

Services and location

2026-09-12 • via Nuitee
D
daisy • extended_group • ke
6
My stay was okay
Pros:

Your staff on date 7 September booked all spaces online and said we pay on premises which pays extra and for that reason I’m not visiting again or recommending anyone

Cons:

Everything was okay on 6 th 7 th however not

2026-09-07 • via Nuitee
A
Alvin • couple • ke
2
Pros:

Food

2026-09-01 • via Nuitee
F
françois • solo_traveller • nc
8
2026-08-30 • via Nuitee
M
Magita • solo_traveller • tz
8
THANK YOU, I HAD A NICE STAY
Pros:

LOCATIOM

Cons:

NO TABLEPHONE

2026-08-24 • via Nuitee
H
Hyelim • solo_traveller • kr
10
2026-07-10 • via Nuitee
G
Grace • extended_group • ke
5
2026-06-28 • via Nuitee
D
Damien Hanyurwimfura • solo_traveller • rw
7
Pros:

near the restaurent

Cons:

bath has issue with hot water

2026-06-26 • via Nuitee
C
Christine • solo_traveller • ug
10
The location was in the center which was a great deal cause it was very easy to get access to a lot of staff and the sta
2026-06-03 • via Nuitee
R
Reenah • solo_traveller • ke
8
Great stay in Westlands
Pros:

The place is exceptionally clean... With clean and fresh beddings and also towels...

- Amazing staff friendly and professional..

Cons:

They can adjust TV screen to modern smart TV... Otherwise everything else is good. I left a happy customer. I can recommend the place to anybody....

2026-06-02 • via Nuitee
I
Innocent • solo_traveller • ng
6
Pros:

The courteous staff

2026-05-28 • via Nuitee
R
Rongjian • couple • cn
1
2026-05-26 • via Nuitee
M
Maina • extended_group • ke
10
Their services are top notch!! I highly recommend
Pros:

Absolutely amazing environment 💯

Cons:

Nothing

2026-05-19 • via Nuitee
E
Eden • solo_traveller • ke
5
2026-05-15 • via Nuitee
M
Malia • solo_traveller • fr
9
2026-05-03 • via Nuitee
T
tariq • solo_traveller • ke
10
Excellent Staff
Pros:

Excellent staff, made my stay very comfortable.

2026-04-30 • via Nuitee
J
james • solo_traveller • us
5
Good
Pros:

Location

Cons:

Lack essential facilities in the room

2026-04-28 • via Nuitee
D
del • solo_traveller • ke
5
2026-04-27 • via Nuitee
N
NIYIGENA • solo_traveller • ke
7
Stay was ok
Pros:

It's located I right place.

Cons:

The facility is too old. May be they can renovate

2026-04-26 • via Nuitee
G
Gunda • couple • ke
6
2026-04-22 • via Nuitee