Impala Hotel Parklands

Hotels
6.4 (82 reviews)
Parklands Road, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Ironing service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Welcoming staff
Cons:
Dirty reception
Old facilities
Poor room quality

Categories

Cleanliness
5.49
The reception is dirty, small, and disorganised.
Service
7.96
The staff was welcoming particularly Margaret.
Location
8.5
Was cheap n good location.
Room Quality
4.45
The facility is very old and rude. The rooms aren't worth the displayed price.
Amenities
5.48
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Value for Money
6.44
Only the location is good, but the facility is not good at all.
Food and Beverage
6.89
Specific sentiment from text, or 'Standard quality for this hotel tier' if not mentioned.
Overall Experience
5.96
Overall experience is poor, will never visit the facility again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:29

Property Description

Luxurious Accommodation
IMPALA HOTEL, nestled in Nairobi, offers a serene escape with its lush garden and inviting terrace. Guests can unwind in comfort with free WiFi access and enjoy impeccable service from the 24-hour front desk.

Delicious Dining Options
Start your day right with a scrumptious continental or Full English/Irish breakfast at IMPALA HOTEL. The on-site bar also serves a variety of refreshing drinks to quench your thirst after a day of exploration.

Convenient Location
Conveniently located near key attractions like Nairobi National Museum and Kenyatta International Conference Centre, IMPALA HOTEL ensures you can make the most of your stay. Plus, with a paid airport shuttle service, traveling to and from the nearby Wilson Airport is a breeze.

Book your stay at IMPALA HOTEL now for an unforgettable Nairobi experience!

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.4
Based on 82 reviews
Cleanliness: 5.49
Service: 7.96
Location: 8.5
Room Quality: 4.45
Amenities: 5.48
Value for Money: 6.44
Food and Beverage: 6.89
Overall Experience: 5.96
K
Kevin • family_with_children • za
6
Pros:

The location and very friendly and helpful staff

Cons:

Nothing i disliked

2026-02-12 • via Nuitee
T
TAOFEEK • solo_traveller • ng
10
2026-01-19 • via Nuitee
A
Arun Kumar • solo_traveller • in
5
2026-01-19 • via Nuitee
L
Laizer • solo_traveller • tz
4
2026-01-17 • via Nuitee
E
Eunice • solo_traveller • ke
3
Not valu for money
Pros:

Nothing completely
The area outside only

Cons:

The room was bad. Old room not well maintained no mosquito nets
Toilet looks like it's outside

2026-01-15 • via Nuitee
L
LUCAS MAHUSHI • solo_traveller • tz
5
Install a hot water system with capacity to supply hot water.
Pros:

Clean room & bed

Cons:

Cold water in the birthroom

2025-12-14 • via Nuitee
V
Venkatasubramanian • solo_traveller • in
8
2025-12-02 • via Nuitee
D
Dwayne • family_with_children • ca
6
Pros:

Was cheap n good location

Cons:

Was all good

2025-12-01 • via Nuitee
J
Joep Yup • family_with_children • nl
7
2025-11-05 • via Nuitee
V
Vo • extended_group • zw
10
Pros:

The staff was welcoming particularly Margaret. The security was okay too

Cons:

The bathroom mirror was a bit small

2025-10-17 • via Nuitee
N
Nur • solo_traveller • sa
2
2025-08-20 • via Nuitee
M
Mazige • solo_traveller • tz
1
Pros:

Only the location is good, but the facility is not good at all.

Cons:

The facility is very old and rude. The rooms aren't worth the displayed price.

I didn't like the toilets, beds, windows are very small and do not have burglar bars and mosquito screen wires. The reception is dirty, small, and disorganised. I will never visit the facility again.

2025-08-16 • via Nuitee
A
Amaya • couple • co
4
Antiguo y sucio
2025-08-15 • via Nuitee
E
Emilie • solo_traveller • fr
2
Pros:

Le lit confortable

Cons:

Endroit insalubre non conforme aux photos

2025-08-07 • via Nuitee
S
Sairis • review category business travellers • tz
10
Exceptional
Pros:

Excellent

2025-06-21 • via Nuitee
J
Jdds • review category business travellers • et
7
Good
2025-06-05 • via Nuitee
J
Jane • solo traveller • ke
10
Exceptional
2025-05-22 • via Nuitee
D
Dorcas • solo traveller • ng
7
Good
Pros:

Some of the staff were welcoming
It's a very neat place
It's location superb

Cons:

No intercom
The restroom was old and its roof not completely sealed

2025-05-12 • via Nuitee
E
Estelle • young couple • gb
4
I would not like to stay in that hotel again, they need to work on it to appear modern.
Pros:

I did not have breakfast. The location is excellent and the surroundings are good.

Cons:

they need to refurbish their corridors and appearance of the hotel as it appears to be old. The reception needs to be up to stands to receive the customers.

2025-05-03 • via Nuitee
V
Venkatasubramanian • solo traveller • in
8
Very good
Pros:

Located in prime location hotel is neat and clean

Cons:

Rooms are very congested and some of the rooms don’t have door in washroom look like prison and hot water flow is very bad coming only very hot water r cooled water taking bath in this hotel rooms not easy.

2025-05-01 • via Nuitee