KL Bintang Suites at Times Square

Hotels
•
Independent
6.6 (75 reviews)
Berjaya Times Square East, Jalan Imbi, Kuala Lumpur, 55100 , Kuala Lumpur , MY
60-16-9967080

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Nice location
Comfortable beds
Good view
Friendly staff
Cons:
Poor cleaning standards
Cockroaches
Issues with amenities

Categories

Cleanliness
3.6
Poor cleaning standards with multiple complaints of cockroaches and sanitation issues.
Service
7.5
Mixed reviews on service quality with some positive mentions of staff friendliness.
Location
9.2
Highly praised location near city center, public transport, and markets.
Room Quality
7.6
Varied feedback on room quality, with some guests appreciating size and comfort.
Amenities
4.8
Issues reported with amenities like poor wifi, non-functional TV channels, and lack of facilities like a washing machine.
Value for Money
5.5
Split opinions on the value for money, with some guests feeling the services did not justify the price.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received.
Overall Experience
7.9
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 12:40

Property Description

Experience the perfect blend of relaxation and urban excitement at KL Bintang Suites at Times Square, where unforgettable moments await you.

Rejuvenate at the Spa
Indulge in the ultimate pampering experience at our full-service spa, offering a range of luxurious massages and facials designed to relax and revitalize your senses.

Recreational Paradise
With three outdoor swimming pools, an indoor tennis court, and a sauna, our recreational amenities cater to both relaxation and active pursuits, ensuring an enjoyable stay for every guest.

Culinary Delights
Savor diverse culinary experiences with five on-site restaurants, a poolside bar, and 24-hour room service. Whether dining out or staying in, your taste buds will thank you.

Book your stay with us now and immerse yourself in a luxurious getaway just steps from the vibrant pulse of Kuala Lumpur!

Important information:

  • Up to 3 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Health & Safety

    Property uses a professional cleaning service

  • Payment

    Cash deposit required

  • General

    Professional property host/manager

Location

Guest Reviews

6.6
Based on 75 reviews
Cleanliness: 3.6
Service: 7.5
Location: 9.2
Room Quality: 7.6
Amenities: 4.8
Value for Money: 5.5
Food and Beverage: 7.3
Overall Experience: 7.9
F
Frank
4
Pros:

This "hotel" used to be condos so there is no reservation deck/reception which presents a unique problem. Someone meets in the entrance, no ID, no name tag or uniform. They give you two key cards but doesn't explain how you need to use them. You get a phone number if you need anything and i made more calls to that number than back home to my family! 1st room was so disgusting i wouldn't sit on the couch due to the stains. Gentlemen who came up couldn't care less and really didn't understand why! Next room the a/c didn't work and after 3 service calls and half my dayit barely worked so i got a fan! Then the a/c poured water and soaked the bedroom carpet and they used my towels to clean it up! 3 more service calls and finally fixed but wouldn't change my room for the wet floors because i was checking out the next day... Don't walk away from this place, RUN! I won't talk about the mold and bugs!!!

2024-04-27 • via Nuitee
S
Sik Tak Kenny
4
Get what you paid
Pros:

The room is not same or similar as the web site pictures. Very old , no internet connection, very inconvenient. Poor condition

2024-01-12 • via Nuitee
H
Hiu Man
4
Pros:

no wifi inside the room. Even we call the service phone number, it is still not working. the water tank of toilet flushing is leaking

2023-11-08 • via Nuitee
T
Tania
6
Dated rooms but good location
Pros:

Didn't realize we had to make contact prior to checking in. Security were very helpful. .
Great location as close to public transport. Older rooms so were dated. No tea/coffee provided

2023-02-18 • via Nuitee
V
Verified traveler • self
4
Pros:

Chaotic check in and check out procedure (which actually led to me missing a flight), poor communication, confusing location, unhelpful

2020-03-18 • via Nuitee
V
Verified traveler
4
Pros:

There was no rooms safe or dishwasher as describe on hotels.com. there was mould on the bathroom ceiling, one key per room, the AC wasn't clean as they were still dusty

2020-02-02 • via Nuitee
M
Mohd sahril
8
Pros:

Sky view and shopping across the area

2019-12-29 • via Nuitee
K
Kian Guan
4
Better better to stay in KL than this
Pros:

Old design, poor room condition, not worth the price paid for.

2019-12-09 • via Nuitee
V
Verified traveler
10
Pros:

Great location. Gas stove or hot plate missing in the kitchen, should be added.

2019-12-07 • via Nuitee
V
Verified traveler
6
Pros:

The room smelled stale, we were told it had been empty for 8 weeks. Air con vents had mould on them, the sponge in the kitchen was filthy. No tea towel to dry dishes, we had to buy one. No teaspoon,. I found a wet towel covered in mould in the bottom of the wardrobe. Chair with broken leg,

2019-12-03 • via Nuitee
V
Verified traveler • self
4
Pros:

It was hard to find no signage and it’s run by a bunch of people who appear to book out at a floor in a hotel then sub let all of the rooms! Their is no reception and finances like key deposit etc were all negotiated in the room, it’s all very weird.

2019-10-13 • via Nuitee
V
Verified traveler
2
Horrible. Unacceptable.
Pros:

Firstly, all those exceptional comments cannot be true at all. hotel.com please take action. This is not a hotel. This is a service apartment with a bad customer service.

I wouldn’t recommend anyone this property unless you are desperate to stay in the area with little cash. Horrible

2019-10-12 • via Nuitee
V
Verified traveler
8
Pros:

It was worth it as it is in the middle of the town. Easy access to various shopping malls

2019-10-01 • via Nuitee
P
Paul
8
Still OK for a couple of days in KL.
Pros:

Not our first time at KL Suites, location is spot on, suites are roomy although they are starting to get a bit tired.

2019-09-29 • via Nuitee
G
Guo
4
Pros:

I don’t know why the staff sent me to the room and drew the curtains when checked in, and too much mirrors in the room 🌚scary. But the room is spacious and clean

2019-09-16 • via Nuitee
D
DK Mahani
4
Need rooms for improvement.
Pros:

The room is small and not really in a good condition .

2019-09-15 • via Nuitee
P
Paul
6
Pros:

Initial access to property was difficult as no open reception available and needed an appointment to get in. Room was run down and in need of a refurbishment. The door in the shower needed a seal to prevent water leaking into bathroom and the bath leaked badly from underneath the outlet. Apart from that the view was outstanding. Checking out was difficult as a pre arranged time had to be made to get the deposit back and then they didn't turn up until they were reminded (nearly an hour later). Wouldn't stay there again unless they got their act together.

2019-09-15 • via Nuitee
C
CHUAN HIN
10
Pros:

VERY GOOD

2019-09-12 • via Nuitee
V
Verified traveler
10
Pros:

The manager Abdul Gafr was excellent. He was very helpful and accommodating with a personalized approach. He was always available to cater to our needs and also made our stay very enjoyable. He also spend those extra effort and took time out to ensure our needs were met . I will definitely recommend the suites to my friends and family.
Rooms were cleaned daily and housekeeping staff was great. The housekeeping staff ( I forgot his name) was very accommodating and prompt.
Great amenities : swimming pool , gym , Shaun and hot tub. Also suites are attached to the mall so don't have to go looking for food and entertainment.
Abdul went out of his way guide us for transporting snd actually went with me to purchase the bus tickets and took us to the pick up area to ensure we got on . Now that's a personalized touch.
Thank you vey much Abdul.😃😃😃😃😃

2019-09-04 • via Nuitee
V
Verified traveler
6
Average for such a big hotel
Pros:

Hotel was good and clean and spacious. Services left a lot to be desired.No conscierge. Just security people who spoke very little English.Fire safety a problem. Alarm bell rang but no one to show where evacuation area is!no phone in room for any communication. PR system unclear and came after alarm bell had. Rang. No explanation given afterwards for reason of fire alarm. Big let down.

2019-08-26 • via Nuitee