citizenM Paris la Défense

Hotels
CitizenM Hotels
9.2 (125 reviews)
194 Jardin de l Arche, Nanterre, Hauts-de-Seine, 92000 , Nanterre , FR

Facilities

Health or beauty spa nearby
Express check-out
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Sustainability/community reinvestment (10% revenue or more)
Free WiFi
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location and value
Cons:
AC issues reported
One negative experience with service

Categories

Cleanliness
8.46
Several reviews mention a clean environment, but one review indicated issues with AC affecting comfort.
Service
10
Multiple reviews compliment the friendly and helpful staff, especially Rosie.
Location
9.43
Convenient location near metro and stadium, with plenty of dining options nearby.
Room Quality
8.47
Rooms noted as small but clean and comfortable, with a review mentioning issues with AC.
Amenities
8.92
iPad controls and nice common spaces were appreciated; room AC could improve.
Value for Money
9.45
Great quality at an affordable price was highlighted in multiple reviews.
Food and Beverage
8.91
Nice breakfast mentioned, but no detailed reviews on other food options.
Overall Experience
9.96
Many reviewers had fantastic experiences overall, with a strong recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:27

Property Description

Convenient Amenities

Enjoy complimentary wireless internet access, a communal living room, and a banquet hall at your disposal.

Dining Options

Indulge in delicious meals at canteenM with a bar/lounge, or opt for the coffee shop/cafe for a relaxing setting.

Modern Comforts

Relax in one of the 175 guestrooms with iPads, smart TVs, and luxurious bedding for a comfortable stay.

With a stay at citizenM Paris la Défense in Nanterre (Parc-Nord), experience the perfect blend of convenience and luxury steps away from Paris La Défense Arena. Book now for an unforgettable experience!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • A car is not required for transportation to and from this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CDG

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Guest Reviews

9.2
Based on 125 reviews
Cleanliness: 8.46
Service: 10
Location: 9.43
Room Quality: 8.47
Amenities: 8.92
Value for Money: 9.45
Food and Beverage: 8.91
Overall Experience: 9.96
O
Olivia
10
Pros:

Excellent property, good location, facilities are nice and the rooms have everything you need

2025-10-06 via Nuitee
R
Robert
6
Pros:

Staff very good. Room small and heating didn’t work very well. Shower not very powerful and operating the room on an iPad was annoying. Overall I think the hotel is expensive

2025-10-01 via Nuitee
J
Jalene partner
10
Pros:

It was so "techy, techy" in the rooms and so much fun. The staff so unbelievable nice and everywhere was very clean.
It was in a more remote location, so on the weekends hard to find other places to eat besides the hotel, but the hotel food was amazing, so that was a bonus.

2025-09-29 via Nuitee
B
Beth
10
Pros:

It was a relief to arrive at CitizenM! Everything had gone wrong on my trip and arrive here to be welcomed by Rosie’s smile and help was wonderful. A great experience from dining, the ambiance and my room. A restful night sleep and ready for a new day! Thank you citizenM staff! You were all fantastic!

2025-09-07 via Nuitee
R
Robert friends
10
Pros:

Great property

2025-09-01 via Nuitee
M
Michael
10
Pros:

Great quality at an affordable price and at a great location.

2025-08-22 via Nuitee
F
Fahad
10
Pros:

Friendly staff. Clean environment. Overall had an amazing time experience.

2025-08-20 via Nuitee
M
Maurisha
10
Pros:

Great location. Friendly and hospitable staff. Lots of dining options and shopping near by.

2025-08-15 via Nuitee
M
Moise
8
Pros:

Hi I think I have left some stuff in my room 509

2025-08-14 via Nuitee
J
James
10
Pros:

BEST CitizenM ever! The nicest people work here ❤️ -- and very beautiful art and design of the hotel space - Excellent location. -Rick Worthy (Actor, "Washington Black" on HULU & Disney+)

2025-08-06 via Nuitee
L
Lorelai friends
10
Pros:

I rate CitizenM more than 10 star. i left my phone inside our room then get it back to me after 12days. So honest staff.👍

2025-08-05 via Nuitee
M
mahadev
10
Pros:

Excellent

2025-07-31 via Nuitee
J
Jeevan
2
Exceptionally poor hotel
Pros:

AC not working (during a heatwave in the city) - staff just apologised and did nothing to resolve the issue. Was offer 50% refund - which frnakly should have been 100% as I was not able to sleep. Will not be staying at any citizenM hotel in the future.

2025-07-29 via Nuitee
C
Christina partner
10
Pros:

Convenient location to metro and stadium. Excellent, welcoming staff. Room was small but very clean and comfortable, including the beds - great for a couple of nights or those who don’t hang out in their rooms much. iPad conveniently controlled everything in the room - blinds, lights, TV. Nice breakfast. Wonderful, spacious and inviting common space on the 1st floor. My only wishes were: 1) the room to include music options, 2) the AC to work better. We had it set to high and the coldest temperature which should’ve been 64.5 degrees F; the actual temperature was closer to 70-72. Other than the AC, the stay was great and I’d stay again.

2025-07-20 via Nuitee
M
Moise
10
Always good
Pros:

It was great and awesome like usual

2025-07-16 via Nuitee
A
April friends
10
Pros:

10/10 HIGHLY RECOMMEND! The staff was great! It was very convenient to walk to the shopping center for food! The cleanliness was 100%, I would definitely stay here again if I come back to visit!

2025-07-12 via Nuitee
D
Duc
10
Pros:

The stay was very comfortable. The area is a cool area right next to the sports arena. The metro is less than 10 minutes away and the metro lines take you into Paris in about 10-15 minutes which no time at all considering the actual distance the hotel is from the city center. The lines run late at night as well so you don't have to worry too much if you want to stay in the city center a little later.

There was one issue where I charged an extra $700 upon checkout, but that was remedied when I contacted citizenM customer service about the charge. My only suggestion is make sure we're careful in the future to avoid charging costumers such a large sum of money, especially after they've already paid for their stay in full.

2025-07-08 via Nuitee
C
Cheryl
10
Pros:

OMG! This was my first trip to Paris. I chose this hotel from the website because of the close proximity to the Paris LaDefense Arena because I was attending a concert. This hotel is absolutely BEAUTIFUL! I loved everything about it...the decor, the room, the pricing and the staff. The ambassadors were phenomenal.. Thank you Victoria for making me feel welcomed.

2025-07-07 via Nuitee
Y
Yasmine partner
10
Pros:

Lovely hotel with lovely staff stayed for an event and would recommend this to anyone wanting to stay close to the metro, the shopping mall and the arena. Beds are also huge and comfortable I would definitely stay here again!

2025-07-06 via Nuitee
A
Alexandra family
10
Pros:

Easy check in and check out

2025-07-06 via Nuitee