Hotel Puerto Mayor

I had a very nice stay at the Puerto Mayor. It was a good value for the cost especially since it included breakfast. The hotel personnel were pleasant and the room was quiet.

I stayed there before a cruise and the cab ride to the terminal only took a few minutes. That was a real convenience. The hotel was within sight of the ship and no hotel was any nearer.

I got to San Antonio by bus from Santiago and the taxi ride from the bus terminal to the hotel only took about 15 minutes.

very dirty room and smell, terrible, the reception old guy had overcharged us but we only stay for one evening,

The Hotel Room Condition is awful, it is not suitable for human living.

Property was in good condition and near the port. Staff was friendly.

Very nice view of the harbor. Was near the harbor. Was clean, quiet, friendly, helpful.

I was able to check in early. I was able to checkout at 2. We could see our cruise ship from our room. The cruise was delayed. They were very accommodating. The restaurant on the property was very and very reasonable. The police HQ is the building next door.

This place is a dump with no customer service. We arrived at 12:30 pm after a very long day and night of travel and were told we could not check into our room. The manager practically yelled at us that “check in time is 2:00!!” When we did get into the room later, we could not believe how shabby it was. We paid a lot for two nights’ stay – way more than it was worth, so I looked up online what the rate was for that night and it was less than half what we were paying. I went to the front desk and pointed this out to the clerk and her response was, “our rates change all the time and you booked a long time ago.” I asked her, “if someone came up and asked for a room right now, you would give it to them at this lower rate?” She said yes. I asked her if she understood why I was upset and wouldn’t she feel the same way if she were in my position. She said yes but she couldn’t do anything about it and I would have to talk to the manager who wasn’t there at the time. She didn’t offer to talk to him for me. The next morning, we tried to take showers and there was no hot water. When I told the desk clerk, she just shrugged. No apologies. Nothing. There was zero attempt during our entire stay to make us feel welcome or comfortable. If you have to stay in San Antonio, avoid this place and stay at the casino.

Attentive, friendly, helpful staff.
Convenient location.

Precruise night. It was good. Only a 15 minute walk to the ship. Mostly downhill and then on the level.
Continental breakfast. Lovely view of the harbour except for the super big cranes. Walk to the beach and see the sea lions and pelicans.

Hotel is dated and needs modernising.Wifi did not work in bedrooms, no tea or coffee facilities in the room.
Location for cruise terminal was the only plus factor

Kind of the only nice place around. A little hard to find, but comfortable and within walking distance of stores.

This is the best location if you are waiting to join a cruise ship in San Antonio. Or just want a good place to stay. Little bungalow type accommodation really comfortable. Breakfast usual but ample continental. A bar attached, tours and taxis can be arranged. Lovely restaurant very close. Good parking, disabled friendly but a little challenging however the staff are very watchful and helpful if needed to ascend a couple of very small inclines. The room is perfectly disabled friendly. Views spectacular. A few shops and restaurants nearby.

If one is fortunate in getting a renovated room, it is a happier experience than our room (#10) with dirty carpet, gaping door, peeling exterior paint, too short beds and dismal bathroom with slippery shower floor. Avoid the lower priced rooms, if you can. San Antonio businesses are profiting from use of this town as a cruiseport
Two different couples,with whom we spoke, took a taxi up to this place, only to learn the room had been double booked, and they were being sent to another lodging. This should not happen.

A perfect spot in an otherwise uninspiring place to start a cruise. The view of the port was excellent. We chose to dine in a restaurant elsewhere at night. Breakfast was adequate. Staff friendly and very helpful with taxis. We'd certainly stay again.

ROOm was okay,

Nice hotel, but the shower was less than ideal. Shower nozzle kept falling out of it's holder and there was no hot water one evening. The room was pleasant and clean. It's a reasonable deal for the price.

The property at one point was probably very good but it has never been kept up so everything was run down. The view was amazing. Price was not cheap for the condition of the hotel. The restaurant's food was very average, and expensive. Breakfast was a bit disappointing, with instant coffee.

Only cool water available (not hot water in the shower or sink). Carpet was super dirty and air conditioning unit took forever to cool down the room. We could hear the couple next to us all night.

Not fancy but very good for only $82 usd 12/21/17. Easy walk to town $5 taxi to cruise ship. Would stay here again No problem. Breakfast was good ham cheese bread and muffins that the wife liked so much she added one to go. Unlimited orange and grapefruit juice

Hotel was adequate for one night of sleep. But the address of the hotel is not where google map showed. How we found the hotel was miraculous. I was so lost and not able to speak Spanish was even more anxious. By some sheer luck and a few turns, the hotel actually was over 2 miles from where googl map took us to the address on the hotel. When we got to the hotel it was on a different street.