Hotel Palapa Palace

Hotels
8.8 (190 reviews)
Boulevard Belisario Dominguez, 4389. Fraccionamiento La Gloria , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Cold pool water
Uncomfortable bedding
Food quality issues
Reservation system problems

Categories

Cleanliness
8.38
The general cleaning was good, but some comments mentioned issues regarding the bathrooms needing accessories.
Service
9.35
Guests commented positively on the friendly and caring staff, ensuring a good service experience.
Location
9.39
Multiple reviews praised the location, highlighting nearby amenities and convenience.
Room Quality
8.84
Rooms were described as well-styled with quality mattresses, though some mention noise from air conditioning.
Amenities
8.37
Amenities received mixed reviews with some issues reported, but overall considered adequate for a comfortable stay.
Value for Money
9.33
Guests felt the quality matched the price, making it a good value.
Food and Beverage
7.88
Food quality had significant complaints, particularly regarding specific dishes not meeting expectations.
Overall Experience
8.85
Overall positive sentiment with a few noted issues, leading to a satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Outdoor Pool and Air-Conditioned Rooms
Hotel Palapa Palace Inn, just a short drive from central Tuxtla Gutierrez, offers a refreshing outdoor pool and comfortable air-conditioned rooms with complimentary WiFi.

Delicious Mexican Cuisine
Indulge in the flavors of Mexico at the hotel's Calipso restaurant, serving authentic dishes from the Chiapas region. Start your day right with a complimentary continental breakfast offering a variety of options.

Convenient Location
Located near popular attractions such as Marimba Park and San Marcos Cathedral, Hotel Palapa Palace Inn is the perfect base for exploring the beauty of Tuxtla Gutierrez. Book now to experience a delightful stay in Chiapas!

Important information:

A deposit via bank wire is required to secure your reservation. Hotel Palapa Palace will contact you with instructions after booking.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TGZ

Location

Guest Reviews

8.8
Based on 190 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 7.88
Overall Experience: 8.85
J
JOSE • family_with_children • mx
10
Familiar, comodo, nos resguardo el equipaje para salir a disfrutar, después del checo out
Pros:

Personal amable, hotel familiar y silencioso, nos resguardados el equipaje después del checo out,para disfrutar del zoomat sin preocuparse por el equipaje en el carro, además el personal de limpieza recogió la botella preferida de nuestro bebé y nos la entreguo

2026-08-06 • via Nuitee
J
Jose • family_with_children • mx
9
Un lugar familiar, responsables con el confort del descanso, silencioso
Pros:

Un lugar muy cómodo, silencioso y familiar

2026-08-06 • via Nuitee
D
Denia • family_with_children • mx
8
Buen descanso
Pros:

Buena ubicación alajada del bullicio y tráfico del centro de la cuidad, alberca para refrescarse, cercana a un centro comercial y una plaza

2026-07-25 • via Nuitee
J
José • extended_group • mx
9
2026-07-20 • via Nuitee
A
Armando • solo_traveller • mx
5
2026-07-19 • via Nuitee
L
Lisa • solo_traveller • us
10
enjoyed my night here
Pros:

nice place friendly staff

2026-07-10 • via Nuitee
L
Lisa • solo_traveller • us
10
nice place to stay
Pros:

comfy bed and friendly staff

2026-07-10 • via Nuitee
F
Franciscus • couple • nl
6
Personeel niet geintresseerd
Pros:

Miets

Cons:

Alles is verouderd

2026-07-07 • via Nuitee
T
tania • solo_traveller • mx
9
Pros:

Todo

Cons:

Nada

2026-07-06 • via Nuitee
L
Libni López • solo_traveller • mx
10
Pros:

La comodidad de las camas

Cons:

Que no hay restaurantes o comidas rápidas cerca

2026-07-06 • via Nuitee
T
tania • solo_traveller • mx
10
Pros:

Todo

Cons:

Todo bien

2026-07-05 • via Nuitee
C
Contreras • family_with_children • mx
9
Agradable
Pros:

En cuanto llegue me dieron la habitación

Cons:

El ruido del espacio común de la alberca

2026-07-02 • via Nuitee
M
Martinez Forsland • solo_traveller • mx
8
2026-06-29 • via Nuitee
V
Vilmar • solo_traveller • br
9
Viagem a Tuxtla Gutierrez
Pros:

Tudo ótimo gosto muito desse hotel

Cons:

Tudo desde a recuperação até a limpeza dos quartos

2026-06-13 • via Nuitee
A
Andres • family_with_children • mx
8
Pros:

Ubicacion.

Cons:

No habia secadora de pelo, el frigobar no funcionaba, almohadas muy altas.

2026-06-08 • via Nuitee
T
Trujillo Recinos • solo_traveller • mx
10
Pros:

Es un lugar tranquilo

Cons:

Todo bien
Se

2026-05-30 • via Nuitee
G
Guadalupe • solo_traveller • mx
10
Pros:

La alberca y la habitación espaciosa

Cons:

Que no servía el elevador

2026-05-28 • via Nuitee
E
Emily Venegas • solo_traveller • mx
9
Pros:

El poder aceptar a mi mascota sin problema

2026-05-22 • via Nuitee
O
Osiris • solo_traveller • mx
9
Excelente lugar
Pros:

Todo, servicio, instalaciones y atención

Cons:

Todo me gustó

2026-05-18 • via Nuitee
J
JOEL • solo_traveller • mx
10
Pros:

Lugar Céntrico y estratégico...

Cons:

Todo bien

2026-05-03 • via Nuitee