Hotel Palapa Palace

Hotels
8.8 (166 reviews)
Boulevard Belisario Dominguez, 4389. Fraccionamiento La Gloria , Tuxtla Gutiérrez , mx

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Cold pool water
Uncomfortable bedding
Food quality issues
Reservation system problems

Categories

Cleanliness
8.38
The general cleaning was good, but some comments mentioned issues regarding the bathrooms needing accessories.
Service
9.35
Guests commented positively on the friendly and caring staff, ensuring a good service experience.
Location
9.39
Multiple reviews praised the location, highlighting nearby amenities and convenience.
Room Quality
8.84
Rooms were described as well-styled with quality mattresses, though some mention noise from air conditioning.
Amenities
8.37
Amenities received mixed reviews with some issues reported, but overall considered adequate for a comfortable stay.
Value for Money
9.33
Guests felt the quality matched the price, making it a good value.
Food and Beverage
7.88
Food quality had significant complaints, particularly regarding specific dishes not meeting expectations.
Overall Experience
8.85
Overall positive sentiment with a few noted issues, leading to a satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Outdoor Pool and Air-Conditioned Rooms
Hotel Palapa Palace Inn, just a short drive from central Tuxtla Gutierrez, offers a refreshing outdoor pool and comfortable air-conditioned rooms with complimentary WiFi.

Delicious Mexican Cuisine
Indulge in the flavors of Mexico at the hotel's Calipso restaurant, serving authentic dishes from the Chiapas region. Start your day right with a complimentary continental breakfast offering a variety of options.

Convenient Location
Located near popular attractions such as Marimba Park and San Marcos Cathedral, Hotel Palapa Palace Inn is the perfect base for exploring the beauty of Tuxtla Gutierrez. Book now to experience a delightful stay in Chiapas!

Important information:

A deposit via bank wire is required to secure your reservation. Hotel Palapa Palace will contact you with instructions after booking.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 166 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 7.88
Overall Experience: 8.85
E
EDGAR • family_with_children • mx
10
2026-03-19 • via Nuitee
R
Rubi araceli • family_with_children • mx
10
Pros:

El espacio

2026-03-19 • via Nuitee
C
Castillo • couple • mx
7
Regular
Pros:

Bueno

2026-03-17 • via Nuitee
C
Carlos • family_with_children • mx
6
Buena atencion por parte del personal
Pros:

Instalaciones malas

Cons:

Aire acondicionado, colchones e instalaciones en general de mala calidad,

2026-03-08 • via Nuitee
R
Rubi araceli • family_with_children • mx
10
Pros:

La alberca

2026-03-02 • via Nuitee
V
Villegas Alvarez • family_with_children • mx
10
Pros:

El segundo día no dejaron toallas en el cuarto

Cons:

No me dejaron toallas en el cuarto

2026-02-24 • via Nuitee
C
conde barcelata • family_with_children • mx
10
2026-02-22 • via Nuitee
V
Violeta Selene • family_with_children • mx
10
Pros:

Aunque no está muy céntrico, el lugar está bien ubicado, es tranquilo y cómodo

2026-02-13 • via Nuitee
J
Julio • family_with_children • mx
10
2026-02-12 • via Nuitee
C
CALDERON • family_with_children • mx
9
Pros:

Todo excelente

2026-02-08 • via Nuitee
B
Brian • solo_traveller • us
10
A comfortable hotel in a great central location
Pros:

I really like this hotel. The staff is very friendly and helpful. They also have a restaurant that has really good food at a good price. The rooms are really spacious and are comfortable to sleep in. Also, the pool is a great feature to this hotel. I really like sitting out by the pool and relax.

It is also located across the street from Bodega Aurrera where you can buy anything you forgot or food or bottles of water. There are restaurants close as well. A wing restaurant is on the same block. Also, there is an amazing café the other direction on the same block.

Cons:

I really can't think of anything that I didn't like about the property or staff. It really is nice.

2026-01-31 • via Nuitee
L
LUIS ALBERTO • family_with_children • mx
7
Cons:

las habitaciones requieren una remodelada y solo por ir con una mascota te condicionan a una sola habitacion osea solo esa les dan a todos

2026-01-19 • via Nuitee
C
CHIÑEAS • family_with_children • mx
9
2026-01-13 • via Nuitee
R
Rosalia • extended_group • mx
8
2026-01-13 • via Nuitee
E
Eduardo • family_with_children • mx
1
No recomendable
Pros:

Ubicación

Cons:

Instalaciones en general higiene y funcionalidad de enchufes en la habitación, el agua del a/c goteando dentro de la habitacion.

2026-01-11 • via Nuitee
L
Liliana Guadalupe • family_with_children • mx
10
2026-01-05 • via Nuitee
T
Tony jairo • family_with_children • mx
9
2026-01-03 • via Nuitee
P
Portillo • family_with_children • mx
8
Pros:

La tranquilidad

Cons:

El agua de la piscina muy fría

2026-01-03 • via Nuitee
A
Angel • family_with_children • mx
8
2026-01-02 • via Nuitee
P
Patricia • family_with_children • mx
8
Pros:

La ubicación

Cons:

Que las camas y las almohadas no son muy cómodas

2025-12-30 • via Nuitee