Hotel Palapa Palace

Hotels
8.8 (187 reviews)
Boulevard Belisario Dominguez, 4389. Fraccionamiento La Gloria , Tuxtla Gutiérrez , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Cold pool water
Uncomfortable bedding
Food quality issues
Reservation system problems

Categories

Cleanliness
8.38
The general cleaning was good, but some comments mentioned issues regarding the bathrooms needing accessories.
Service
9.35
Guests commented positively on the friendly and caring staff, ensuring a good service experience.
Location
9.39
Multiple reviews praised the location, highlighting nearby amenities and convenience.
Room Quality
8.84
Rooms were described as well-styled with quality mattresses, though some mention noise from air conditioning.
Amenities
8.37
Amenities received mixed reviews with some issues reported, but overall considered adequate for a comfortable stay.
Value for Money
9.33
Guests felt the quality matched the price, making it a good value.
Food and Beverage
7.88
Food quality had significant complaints, particularly regarding specific dishes not meeting expectations.
Overall Experience
8.85
Overall positive sentiment with a few noted issues, leading to a satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Outdoor Pool and Air-Conditioned Rooms
Hotel Palapa Palace Inn, just a short drive from central Tuxtla Gutierrez, offers a refreshing outdoor pool and comfortable air-conditioned rooms with complimentary WiFi.

Delicious Mexican Cuisine
Indulge in the flavors of Mexico at the hotel's Calipso restaurant, serving authentic dishes from the Chiapas region. Start your day right with a complimentary continental breakfast offering a variety of options.

Convenient Location
Located near popular attractions such as Marimba Park and San Marcos Cathedral, Hotel Palapa Palace Inn is the perfect base for exploring the beauty of Tuxtla Gutierrez. Book now to experience a delightful stay in Chiapas!

Important information:

A deposit via bank wire is required to secure your reservation. Hotel Palapa Palace will contact you with instructions after booking.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 187 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 9.33
Food and Beverage: 7.88
Overall Experience: 8.85
L
Lisa • solo_traveller • us
10
enjoyed my night here
Pros:

nice place friendly staff

2026-07-10 • via Nuitee
L
Lisa • solo_traveller • us
10
nice place to stay
Pros:

comfy bed and friendly staff

2026-07-10 • via Nuitee
F
Franciscus • couple • nl
6
Personeel niet geintresseerd
Pros:

Miets

Cons:

Alles is verouderd

2026-07-07 • via Nuitee
L
Libni López • solo_traveller • mx
10
Pros:

La comodidad de las camas

Cons:

Que no hay restaurantes o comidas rápidas cerca

2026-07-06 • via Nuitee
T
tania • solo_traveller • mx
9
Pros:

Todo

Cons:

Nada

2026-07-06 • via Nuitee
T
tania • solo_traveller • mx
10
Pros:

Todo

Cons:

Todo bien

2026-07-05 • via Nuitee
C
Contreras • family_with_children • mx
9
Agradable
Pros:

En cuanto llegue me dieron la habitación

Cons:

El ruido del espacio común de la alberca

2026-07-02 • via Nuitee
M
Martinez Forsland • solo_traveller • mx
8
2026-06-29 • via Nuitee
V
Vilmar • solo_traveller • br
9
Viagem a Tuxtla Gutierrez
Pros:

Tudo ótimo gosto muito desse hotel

Cons:

Tudo desde a recuperação até a limpeza dos quartos

2026-06-13 • via Nuitee
A
Andres • family_with_children • mx
8
Pros:

Ubicacion.

Cons:

No habia secadora de pelo, el frigobar no funcionaba, almohadas muy altas.

2026-06-08 • via Nuitee
T
Trujillo Recinos • solo_traveller • mx
10
Pros:

Es un lugar tranquilo

Cons:

Todo bien
Se

2026-05-30 • via Nuitee
G
Guadalupe • solo_traveller • mx
10
Pros:

La alberca y la habitación espaciosa

Cons:

Que no servía el elevador

2026-05-28 • via Nuitee
E
Emily Venegas • solo_traveller • mx
9
Pros:

El poder aceptar a mi mascota sin problema

2026-05-22 • via Nuitee
O
Osiris • solo_traveller • mx
9
Excelente lugar
Pros:

Todo, servicio, instalaciones y atención

Cons:

Todo me gustó

2026-05-18 • via Nuitee
J
JOEL • solo_traveller • mx
10
Pros:

Lugar Céntrico y estratégico...

Cons:

Todo bien

2026-05-03 • via Nuitee
P
Paulina • solo_traveller • mx
7
2026-05-02 • via Nuitee
P
Perez Lopez • extended_group • mx
9
2026-04-30 • via Nuitee
V
Vilmar • solo_traveller • br
9
Viagem México
Pros:

O atendimento muito bom

Cons:

Poderia ter mais opções de comida achei que tem muito poucas opções

2026-04-29 • via Nuitee
A
Angel Alejandro • solo_traveller • mx
10
2026-04-26 • via Nuitee
N
Nefer HP • family_with_children • mx
10
Pros:

La ubicacion, es comodo, limpio, buen trato, estacionamiento,

Cons:

Hace falta habitaciones de tres camas jeje para grupo más grande

2026-04-09 • via Nuitee