TownePlace Suites by Marriott New Hartford

Hotels
•
TownePlace Suites by Marriott
8.5 (234 reviews)
4760 Middle Settlement Road , Whitesboro , US
+1 315-732-2500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Convenient location near amenities
Cons:
Poor service and check-in process
Uncomfortable bedding in some cases

Categories

Cleanliness
9.33
Rooms were noted as very clean and well-maintained.
Service
6.3
Poor service described with issues during check-in and overbooking.
Location
9.34
Conveniently located near shops, restaurants, and close to the highway.
Room Quality
8.29
Room described as spacious and comfortable, with great layouts.
Amenities
8.82
Facilities met expectations with decent amenities available.
Value for Money
8.78
Guests felt the price was reasonable for the quality offered.
Food and Beverage
8.33
Breakfast options received positive comments with ample choices.
Overall Experience
8.8
Mixed experiences highlighted, but overall a good stay for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:01

Property Description

Modern Amenities
TownePlace Suites by Marriott New Hartford offers a blend of comfort and convenience with free bikes, a fitness centre, and a garden. Enjoy the 3-star accommodation featuring an indoor pool and terrace for relaxation.

Business and Leisure Facilities
With a business centre, free WiFi, and a 24-hour front desk, this hotel caters to both work and play. Take advantage of the laundry service, fax, and photocopying services for a seamless stay.

Convenient Location
Situated just 6.3 km from Charles A Gaetano Stadium, this non-smoking property is also close to attractions like Adirondack Scenic Railroad and Utica Zoo. Book your stay at TownePlace Suites by Marriott New Hartford for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 234 reviews
Cleanliness: 9.33
Service: 6.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 8.8
M
Merchant • solo_traveller • us
6
Furniture needs update
Pros:

Size of suite

Cons:

Couch and chair were uncomfortable

2026-09-06 • via Nuitee
S
Stan • solo_traveller • us
7
Good but could do better
Pros:

Great location for our Tunnel to Towers event, bike trail across the street, gas station a minute away, easy to get to.

Cons:

A not so good cleaning in the bathroom, paint on walls and ceiling showing good signs of water issues in room around the window and corner of room. $340 for a room because they are taking advantage of people in for events, probably a $225 max hotel room per night any other day.

2026-08-17 • via Nuitee
S
Sarah • family_with_children • us
10
Nice location, updated and comfortable stay
Pros:

Updated.
Comfortable.
Cute rooms

Cons:

Some of the carpet is starting to come up .
Could have been a little cheaper.

2026-05-31 • via Nuitee
E
Emily • solo_traveller • us
10
Excellent
Pros:

The property was in a great location and clean.

2026-04-21 • via Nuitee
E
Emily • extended_group • us
10
Excellent
Pros:

The property was in a great location and easy access.

2026-04-21 • via Nuitee
B
Boykin • couple • us
7
Pros:

The staff and the room was Good

Cons:

No blow dryer in the room and the doors slam so a little noisy

2026-03-24 • via Nuitee
S
Sylvie • family_with_children • ca
10
2026-02-23 • via Nuitee
6
610barrettf • Business • Orleans, Cape Cod, Massachusetts
10
great experience!
Pros:

I had a great stay here and Dia at the front desk was awesome! She was super friendly and professional and provided the type of service that makes me a 100+ night stay customer with Marriott. The coffee was hot and good, the food was great as was the gym. Thanks Dia! I will be back:)

2026-02-17 • via Tripadvisor
R
Rebecca • family_with_children • us
9
2026-01-19 • via Nuitee
B
Brandon • family_with_children • ca
10
2026-01-19 • via Nuitee
M
Marcy • couple • us
1
Worst ever!!
Pros:

Nothing

Cons:

I had my reservations since March 2025. Came from Idaho. Got to the hotel at 1:30 hoping for an early check in. The one person working at the desk was in the phone and quickly told me they were completely booked and cant check in until 3:00. We waited to tell her that we had reservations. She said they overbooked and wee were on the list to move to another hotel in Rome. We chose that hotel because of the location for our event. Now we are 20 minutes farther from our event. Horrible! The worst part is that we NEVER received a phone call , email nothing to tell us before we drive there that the reservation we made in March was no good. Horrible customer service The poor lady at the desk was left to do the dirty job of telling people. Way to treat your customers and employees. Worst experience ever!!!

2026-01-19 • via Nuitee
S
Sean • family_with_children • us
5
Pros:

The room was fine

Cons:

Not very tidy, no towels for the pool ,wrappers on the floor and hallways

2026-01-19 • via Nuitee
J
Jessica • family_with_children • us
10
Great stay
Pros:

The size of rooms. Clean and up to date.

Cons:

No spa

2026-01-17 • via Nuitee
T
Tracy • solo_traveller • us
10
Excellent staff, very nice clean room, super comfortable
2025-12-05 • via Nuitee
R
Raymond • family
10
Pros:

Its not far from anywhere i wanted to be

2025-09-21 • via Nuitee
C
chasrita • family_with_children • us
8
2025-09-20 • via Nuitee
T
Tomas
8
Pros:

Good average hotel and no complaints

2025-09-15 • via Nuitee
R
Robert • couple • nl
10
Heel fijn hotel tegen redelijke prijs.
Pros:

Zeer complete kamer, soort mini appartement. Superschoon.
Vlak bij winkels & restaurants.
Bijna direct naast de snelweg.
Vriendelijk personeel.

Cons:

Niks

2025-09-02 • via Nuitee
C
Carol
6
Misleading description of the room
Pros:

Booked a one bedroom suite with a sleeper sofa for three adults. Turned out the king bed was not in a separate bedroom. The sleeper sofa was positioned to open up against the foot of the bed so very inconvenient for everyone. Hotels.com may be responsible for the inaccuracies - seems to have gone downhill in the last few years.

2025-08-26 • via Nuitee
K
Kelly • friends
10
Pros:

Property was great. Room was very clean and spacious. Multiple restaurants ans shopping just minutes down the road.

2025-08-22 • via Nuitee