Dreamwave Hotel Puerto Galera

It was just a spontaneous trip to Puerto Galera. We decided to find a money wise hostel for a weekend getaway, and surprisingly we found this hostel on Agoda. Booked a double bed. We arrived Saturday at extract 2PM, the standard check in time. I don't have any expectations at all. After all we just want a bed to crash after exploring the island. But you know, they need to keep up! Upon checking in, the receptionist told us that WIFI isn't working because of the typhoon (which is understandable). But they didn't update their Agoda about the wifi issue. Good thing we had mobile data. Secondly, the noises from the hallway were loudly hearing in our room (we just want a good sleep). Lastly, my stay wasn't very homie. Puerto Galera is an amazing place to relax especially it's just an hour away from the metro. But I will not stay here. Maybe I will try to find a better hostel for a better experience.

booked in agoda, i saw all good reviews and good pictures, but really was too bad place to stay booked 5 nights and left to other hotel even they refused to refund, deluxe room, in 4th floor, all stairs, no cellphone signal or wifi, furniture and painting very old and broken, room too small jusst as bed size, no kettle to make coffee or tea, even drinking and eating not allowed in the room, at night you will use cellphone ledon stairs because they will off lights, not as pictures showing, all i see very good reviews in agoda and it’s lies, even my review not shown, bui checked it here in tripadvisor and saw the reviews telling the truth

Room was clean but very basic, no fridge, no kettle….. these 2 items are very essential for people who loves cold or hot drink without the need of getting out of the room. No hot water twice…. First episode was reported and fixed but did not last longer and no hot water again!!!

The bed is very comfortable, but the top sheet or kumot is so thin, not a good one for someone who love to sleep in a cold room.

5 star for the hotel staffs

I stayed at the Dreamwave hotel in White Beach in Puerta Galera 13/9/2022 for 7 nights with my partner
To say I was disappointed is an understatement
I arrived to find the hotel is currently being refurbished and not as described in the pictures in Agoda.
I will list my complaints below that happened in the 7 days

I booked a deluxe room. The room had a king size bed in it. A TV unit and a TV and a bathroom. There was no space in the room other than to walk round the bed. No table or chair. No kettle. But more importantly no wardrobe to put ones clothes. The bed when I sat on it creaked and groaned like a 1930s spring bed would. The view out the window was of a building site
I went to reception to speak to the manager. I was told that was the room I had booked and is a normal deluxe room I mentioned about no wardrobe but they had no answer to that.
After several discussions back and forth I was offered another room but for only 6 days (I would have to revert to the original room for one night.)
OK let’s see the room I said and I was showed another room a VIP room four times as big
Back to reception I said I would accept that room she said it is another 9100 pesos (150 pounds) I argued that they had failed to supply me with what I had already paid for but they wouldn’t budge
So I reluctantly paid
We moved in to the room
These are the issues with this room
No wardrobe we lived 6 days out of suitcases
No hot water. They tried to fix but couldn’t I was offered another room to shower in but that lasted two days
No kettle till I asked for one
The microwave didn’t work
The shower floor leaked from the tray to the floor
The window was filthy and grimy
No hot water in the sink after two days
Water pressures in sink was poor
No sink plug
The bed was great as was the view through the dirty full-length windows

The hotel itself has been boarded off just behind reception and all the rooms being let are on the front of the building.
The front entrance has a space allocated to a tattoo artist here he lounges sprawled about sleeping in the day waiting for customers
The front entrance has roller shutters that come down at night

Breakfast included in the 9100. The menu only had small items on it and the value was between 150 and 250. If we had anything above 150 we had to pay the extra

On the first night / morning we were woken at 5.30 with someone on the building site behind the boarded corridors singing at the top of their voice. I mentioned this to reception but again it happened on night 2 and 5

On night 4, hotel guests singing loudly in the hallways and reception area, despite a night guard, it woke us up at 3am. I mention this to reception and asked why the guard hadn’t stopped this but they had no answer

The seating area on the balcony for smokers was filthy and the chairs were old paint splattered plastic garden chairs

The best for last
In the pictures in Agoda website shows and the description quotes tables and chairs on the beach to enjoy your food…. No tables and chairs on beach there’s a 10 foot esplanade in front of hotel
When we did sit at the front of the hotel at the tables we were constantly harassed by vendors selling their tat the hotel did nothing to discourage this. At times the massage women (between 3 and 6 women) sat on the front step of the hotel chatting

These words are directly form the Agoda page for this hotel
This 3-star property features restaurant to make your stay more indulgent and memorable.

NO RESTAURANT just your 150 peso breakfast that was appalling

If I had seen all of this prior to booking I wouldn’t have booked even one night

i have been at this hotel several times and has been good. But this one was not. It started by TWO (2) hotel clerks that were very unfriendly. Checked us in, no smile, not saying a word. i waited for a few minutes, just standing there, before i had to ask what I was waiting for. Thry said to clean the room. They coud have told me to wait a minute. Never offered WIGI, had to get it later. Didnt tell us about breakfast or anything about the hotel. REALLY sucked. This was Dec 19, 2019. Just a treminder, we were on the 4th floor, no elevator. No chairs for the beach like they normally do. The breakfast sucked. I had egg and toast, no brewed coffee. Egg was hard and toast was cold.

Old and poor facilities.

It was ok, nothing to write home about. On the beach was the best thing.

The Hotel is nice and very near to the beach, good location. The room is very clean.

The AC works okay...

The shower wasn't working well

1) shower does not work properly.
2) electrical outlets shocked us the entire stay.
3) hotel loses electricity constantly.
4) bed is very very noisy.
5) there are NO iron & board in hotel.
6) wifi only in lobby.
7) very dirty, mold everywhere.

Me and 3 female friends stayed overnight in this hotel from May 4, 2019 to May 5, 2019. We were supposed to check in at noontime of May 4. We arrived at 4pm but our reserved room was not yet ready. We finally entered Room 212 at around 7pm. Towels were not ready. When we asked for it the staff gave us 4 damp, formerly-white-turned-yellowish towels. Toiletries were not provided - no soap, shampoo,toilet paper. Worse,the toilet seat cover was too old and stained. The shower was out of order, obviously unfixed for years. Wifi connection was only at the ground floor. And all these for P4,328.00 a day! Attention Hotel owner/Management: Shame on you! You should rename your hotel to Bad Dream Hotel or Nightmare Hotel!

My family and I have booked 2 double delux rooms for 4 nights thru Agoda and we are 7 people in 4 double beds. We chose to stay in White Beach because it is the closest area to the recent music festival we have attended.

Our checked in was done smoothly, we were welcomed by their sweet staff and some refreshing drinks. But the horror started the moment we get in our rooms. It wasn’t the one shown in pictures when we were booking them. The rooms doesn’t have any windows! It is kinda stupid to stay in a beach hotel without windows. When you are inside the rooms it doesn’t feel like you’re on a beach holiday. It feels like you are in a cheap run down motel. If this is the look of their Delux room, I don’t even want to see their Standard room.

Another disappointment was the very poor cleanliness and hygiene inside the room. Their white bedsheets and blankets are not white anymore- they’re yellowish from over use. The blankets have holes, after 2 days we requested for room service but they gave us a blanket with bigger holes!!

I almost don’t want to touch anything in the toilets. Bidet hose, faucets and door knobs are too old and rusty. There is no shelves to put your toiletries so we put them on top of the toilet bowl tank. The proximity of the towel rack from the towel bowl is really bad. You will hit your head every time you rise up from sitting in the toilet bowl.

The only good thing about our stay in DreamWave is their staff. They are very nice and accommodating. Their breakfast meal are also good.

Would I stay in DreamWave again? NO
Would I recommend this accommodation?NO

Accommodating staff

Great location. Food is good. Service was a little slow but the island is known for it. The room was adequate however you could easily hear the noisy guests walking along the corridor. I’m not too happy with the bathroom however, for the amount I paid for my stay here, not going to complain about it.

Well located at white beach with a nice lobby restaurant with a great view of the beach

Good for a place to sleep only but nothing more.
ROOM: Is ok, good interior, small but you can hear the noise from the outside easily.
Even the guests walking along the corridors.
RATE: Is OK. Paid 1,700php per night with simple breakfast set for two.
LOCATION: very Good since its exactly beach front.
STAFFS: Are ok. Although some barely understands english which idk why since they are mostly dealing with tourists/foreign so its quite odd.
Over All its an OK stay but nothing special or to compliment though.

great location , old building no fire evacuation systems ?

Our room was dark, dingy and dirty. No view from the window because a concrete wall. The from office girl (Jean) was nice and arranged for a much better room at the front on the 2nd floor - but an additional cost. I was amazed at how run down and dirty the place was.

I have mixed feelings about the hotel’s management of this property. It ‘s in a perfect location, just a step down onto White beach, a good cleaned stretch of beach, with plenty of decent local eateries, souveniers shopping and beach activities. The staffs are doing a find job, but on my 2 nights stay, housekeeping did not passed by my room, and some parts of the hotel need immediate renovation. The owners are responsible for that part, not the employees. That is poor management. This place can be a jewel if they wanted to be..The lobby is inviting with good strong WiFi, and a good “made to order” breakfast included with my room rate. The room was very basic, but was cleaned and organized on my 1st day, comfortable bed, quiet good night sleep on 3rd floor, hot shower, and air con did it’s job. I would still recommend to others for a good night sleep.

The rooms are never cleaned