The Setai Sea of Galilee

Hotels
•
Orchid Hotels
Tse'elon Beach, Kinneret, Ramot , Ramot , IL
+972 4-843-2222

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Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Beautiful property and villas
Private pools and pleasant main pool
Stunning Sea of Galilee views
Attentive staff praised by some (named employees)
Complimentary breakfasts and good buffet selection
Wine bar with fire pit and special dinners
Cons:
Inconsistent and sometimes very poor front-desk service
Staff reported as lazy/unhelpful in some areas (spa, pool attendants)
Maintenance problems in rooms (broken fixtures, ripped curtains, flooding shower)
Perception that hotel falls short of true 5-star luxury/value

Categories

Cleanliness
1
Not specifically called out in reviews; no clear positive or negative comments on housekeeping beyond general room condition — standard quality for this hotel tier.
Service
1
Mixed service reports: several praises for attentive staff (named employees praised) but multiple strong complaints about lazy, unhelpful, moody staff and a disastrous front-desk experience.
Location
1
Very positive: resort is right on the Sea of Galilee with breathtaking views mentioned by multiple guests.
Room Quality
1
Mixed-to-negative: some guests loved spacious villas and private pools, but other reviews cite weak maintenance — broken fixtures, ripped curtains, ill-fitting toilet seat, flooding shower, old beds and shabby repairs.
Amenities
1
Generally positive: private pools, wine bar with fire pit, buffets, and a pleasant pool experience noted; some issues reported with spa and pool-side towel service.
Value for Money
1
Perceived as poor by some guests: comments that the property does not feel like a true luxury hotel and that promised follow-ups did not occur, suggesting weaker value.
Food and Beverage
1
Positive mentions: complimentary breakfasts, large buffet selection (including uncommon items), wine bar and special dinners (New Year's Eve) were enjoyed by guests.
Overall Experience
1
Mixed overall: several guests had wonderful stays and plan to return, while others experienced significant front-desk and maintenance issues; net impression varies by guest.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 18:25

Property Description

Discover a serene escape at The Setai Sea of Galilee, where luxury meets tranquility.

Spa Retreats Relax and rejuvenate at our full-service spa, offering a range of soothing massages designed to bring you blissful relaxation.

Splash & Relaxation Take a dip in either our outdoor or indoor pool, unwind in the sauna, and embrace leisure time in our picturesque surroundings.

Dining Delights Savor exquisite meals at our restaurant or grab snacks from our café, complemented by a delightful breakfast buffet served daily to kickstart your day.

Experience the perfect getaway in a stunning location. Book your stay at The Setai Sea of Galilee now!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Amir • couple • il
10
2026-08-08 • via Nuitee
I
Idit • solo_traveller • il
7
Disappointing
Pros:

The property is really nice and it is evident that it was built to be a luxury hotel.

Cons:

Communication with the hotel was extremely poor. They constantly send automated messages, but when you reply or ask for assistance, there is simply no response.

From the moment we arrived, the service felt disorganized and inattentive. We were told someone would take us to our room, but no one came and we were eventually left to figure it out ourselves.

Our private pool was dirty when we arrived, full of mosquitoes, with even a bottle cap lying at the bottom, so we could not enjoy it that evening.

The lakefront was also very disappointing. There is no properly maintained swimming beach, and the walk to the water was neglected and littered with old towels, bottles and rubbish. The Kinneret itself was beautiful, but the hotel’s access to it was certainly not what we expected from a property marketed as a luxury lakeside resort.

There was also no hot water in the bathtub. We reported it, but instead of fixing it while we were out, maintenance staff arrived in the middle of the afternoon while we were using our private pool. Having several staff members enter our private pool area while we were relaxing there felt extremely intrusive and showed a real lack of respect for guests’ privacy. In the end, the problem was not even fixed, and our room was not serviced either.

For a hotel in this price range that presents itself as a luxury property, the level of service, maintenance and attention to guests was far below what we expected.

2026-08-07 • via Nuitee
מימון • solo_traveller • il
10
Pros:

רפי המלך דאג לנו להכול

Cons:

הכול

2026-08-07 • via Nuitee
F
Fabrice • family_with_children • il
3
Nul pour le prix
Pros:

Beau équipements

Cons:

Tout le reste

2026-08-06 • via Nuitee
E
Emmanuel • couple • fr
10
2026-08-06 • via Nuitee
N
Nancy • couple • il
10
2026-08-06 • via Nuitee
L
Laurent • couple • fr
9
À refaire absolument… et peut être d ici il y aura un peu de ménage entre l hôtel et le Kineret !
Pros:

TOUT et surtout la piscine et le logement ( taille de la chambre / mobilier / terrasse ) bravo La végétation autour de la piscine. Magnifique

Cons:

Pas de plage privée devant l hôtel et le chemin d accès est complètement à l abandon avec des détritus de partout. C est vraiment dommage et c est la seule chose qui dénote.

2026-08-05 • via Nuitee
A
Anat • family_with_children • il
10
כייף גדול
Pros:

השירות של נווה ושל רפי היה מדהים הם אנשים מקסימים ושירותיים

2026-08-05 • via Nuitee
G
Gregory • couple • fr
1
Attention arnaque
Pros:

L’hotel m’a demandé de payez la tva alors qu’elle était incluse dans la réservation. 300€

2026-08-04 • via Nuitee
A
aya • couple • il
9
2026-08-04 • via Nuitee
R
Rona • couple • il
10
2026-08-03 • via Nuitee
אוראל • solo_traveller • il
10
Pros:

מלון מושלם שדואג לאורחים שלו בהכול , מהאוכל המצויין, לתנאים גבוהים , עובדים שנותנים מכל הלב , ולכן, אשמח לציין את העובד רפי בפרט - נתן לנו באמת מכל הלב , דאג לנו לשדרוגים ותמיד לכל טענה ומענה , נתן לנו להרגיש שאכפת לו ובאמת היה שם בשבילנו!
מזלי נו שבמלון כזה יש עובדים כאלו אכפתייים ומפה נגיד תודה שוב :)

2026-08-02 • via Nuitee
אוראל • solo_traveller • il
10
אין כמו המלון הזה ועל העובדים שלו ועל רפי בפרט!
Pros:

חוזרים אליו כבר מס׳ פעמים והמון בזכות העובדים המצויינים והאווירה נעימה במלון שגורמת לנו לחזור שוב ושוב.
בפרט, אשמח לציין את העובד רפי שדאג לנו באמת לכל דבר - מקבלת החדר בזמן, לשדרוגים , לדאגה האינסופית ולאכפתיות שבכלל לא ציפינו לדבר ברמה הזו, באמת השאיר לנו חוייה עם טעם טוב וטעם של עוד!

Cons:

שום דבר

2026-08-02 • via Nuitee
אוראל • couple • il
10
מלון מצויין שדואג לאורחים שלו ברמה הכי גבוהה שיש ואציין שוב את העובד רפי שהוא באמת אלוף! 🌟
Pros:

מלון שמחזיר אותנו אליו פעם אחרי פעם , אווירה נעימה במלון מצוות המלון ופרט אשמח לציין את רפי גאנם - נתן לנו באמת את כל הלב, פנה אלינו ודאג לנו בכל דבר , עזר לנו ונתן לנו להרגיש בבית, כל פעם שאל האם אפשר לדאוג לעוד משהו (כמובן שלא כי דאג להכול) ובאמת עשה לנו את החוויה לעוד יותר נעימה , אין כמוהו!

Cons:

כלום

2026-08-02 • via Nuitee
C
Chloe • solo_traveller • fr
8
2026-07-25 • via Nuitee
M
Mdah • solo_traveller • il
8
2026-07-24 • via Nuitee
B
bar • family_with_children • il
9
2026-07-23 • via Nuitee
N
Nir • solo_traveller • il
10
2026-07-21 • via Nuitee
C
Charles • family_with_children • br
3
hotel muito bonito, vista, piscina e comida boa. Serviço muito ruim
Pros:

cafe da manha, piscina, quartos.

Cons:

servico (atendimento dos colaboradores) - todo mundo de mau humor, sem cordialidade.
limpeza do quarto.

2026-07-21 • via Nuitee
S
Shifaa • family_with_children • il
10
Pros:

ארוחה בוקר טעימה מאוד הצוות היה ממש נחמד , חייכן , החדרים נקיים , ברור שאני אחזור לשם שוב

Cons:

שירות החדרים

2026-07-18 • via Nuitee