Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Gentle owner
Cons:
Poor cleanliness
Room quality issues
Broken amenities

Categories

Cleanliness
6.65
The room was horrible, with moisture, bugs, and everything being broken and dirty.
Service
10
The owner and staff are really gentle and friendly.
Location
10
Standard quality for this hotel tier.
Room Quality
6.62
The room had serious issues including a broken bed and air conditioning problems.
Amenities
7.66
Portable stove was broken, and there were no glasses to keep food hot.
Value for Money
9.61
Given the issues, value for money is below standard.
Food and Beverage
8.64
Food was available but nothing was kept properly and the amenities were lacking.
Overall Experience
9.6
The experience was largely negative due to cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:39

Property Description

Recreational Amenities:
Indulge in leisure with our indoor pool, fitness center, and bicycles for rent.

Luxurious Features:
Enjoy complimentary Wi-Fi, concierge services, and a cozy restaurant with bar/lounge.

Convenient Services:
Benefit from airport shuttle, free valet parking, and room service for a hassle-free stay.

Immerse yourself in comfort at Freesia Hotel, located steps away from Sapa Lake. Book now and explore the beauty of Sa Pa!

Important information:

  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 109 reviews
Cleanliness: 6.65
Service: 10
Location: 10
Room Quality: 6.62
Amenities: 7.66
Value for Money: 9.61
Food and Beverage: 8.64
Overall Experience: 9.6
E
Eleanor • partner
10
Pros:

Cleanliness, friendliness of staff, quiet, nice and roomy dining room. Allowed us early check in.

2025-10-08 • via Nuitee
C
Chuong • partner
10
Pros:

The staff were very courteous and accommodating.

2025-10-06 • via Nuitee
A
annie • family
2
Pros:

We booked for 3 nights and we left after the first night. The room was horrible. Moisture, bugs, broken bed, and during the night the air conditionning start to flow near my son bed on the floor.
For breakfast, some portable stove was broken. Food i side but no glass to keep the food hot. Everything is broken and dirty in this hotel.
The only positive point is the owner and staff are really gentle.

2025-08-09 • via Nuitee
L
Lisette • family
10
Pros:

The staff are very friendly and accommodating

2025-07-11 • via Nuitee
D
dat • family
2
Pros:

The place dirty and broken toilet, bed sheets was very dirty

2025-07-02 • via Nuitee
V
Vitaliy
8
Pros:

The hotel looks better on the pictures, than in reality. The room was clean, the breakfast was not perfect, but eatable. The swimming pool and gym looked badly maintained. Was very hot and humid inside,all gym equipment was rusty. The staff was nice. In general, goodvalue for money.

2025-06-24 • via Nuitee
M
Mike
10
Amazing Staff
Pros:

The hotel is great and definitely worth the money. The staff are amazing. So helpful with anything you need. I would come back again just because the staff was so great.

2025-06-21 • via Nuitee
T
Tom • family
10
Pros:

Perfect good help

2025-05-19 • via Nuitee
L
LRob • family
8
Pros:

Great affordable hotel with breakfast included.
Is a little far from the center of Sapa, but, everything is close in Sapa.
The best is the staff of the kitche.

2025-04-25 • via Nuitee
T
Tri
6
Pros:

It was ok.

2025-02-24 • via Nuitee
V
Victor M
10
Pros:

Great place,, second visit this year, hopefully i come back next may,
Staff super great ,, all of them

2024-12-07 • via Nuitee
S
Sabrina
10
Séjour à Sapa
Pros:

Très contente de mon séjour, l' hôtel est magnifique et super bien placé. Le personnel est au petit soin

2024-11-30 • via Nuitee
J
Jee
10
Pros:

가장중요한 방내부는 깔끔하고 전경도 좋음. 프론트에 궁금한거나 예약이필요한거 요청하면 열심히 찾아봐주고 설명해주는 아주 파이팅넘치는 분 계시고. 호텔위치가 살짝언덕이긴하지만 버스터미널이나 야시장이랑 가까워서 도시 들어오고 나가기 좋은듯함

2024-11-06 • via Nuitee
C
Christopher • family
10
Pros:

Friendly staff , convenience, services available like massage , scooter hire , front desk activity booking and taxi booking.

Would stay again

2024-10-27 • via Nuitee
V
Victor M
6
Pros:

Must work a bit in cleaning, just a bit more

2024-08-27 • via Nuitee
A
Alberto
4
Pros:

Hotel needs some work to look fresh. Staff was not the very helpful, location isn't the best either except if you take the Sapa Express bus which is next door.

The worst part of my stay at the hotel was breakfast. It was disgusting, food looked awful I literally walked out every morning and went to a restaurant.

Hotel is ok for 1-2 nights I guess

2024-07-18 • via Nuitee
K
Kumar • family
8
Pros:

-

2024-05-21 • via Nuitee
C
cecilia • friends
2
Pros:

Horrible

2024-05-11 • via Nuitee
N
Nathalie • family
8
Pros:

Hotel is very basic but convenient. Staff were ver helpfull. They offered us a room to refresh before our train journey in the evening. Il

2024-04-27 • via Nuitee
T
Trung • family
4
Pros:

Pool was not in service and dirty. Gym was also shut down. Rooms are older than photos appear

2024-03-08 • via Nuitee