Serra Negra Paladium Hotel

Hotels
8.8 (89 reviews)
Av. Bernardino de Campos, 89 , Serra Negra , br

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Children allowed

Facilities

Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Table tennis
Front desk (limited hours)
Billiards or pool table
Free wired internet
Internet access
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast options
Cons:
Cleanliness issues
Outdated room features
Food quality

Categories

Cleanliness
8.19
Some reviews mentioned cleanliness issues with dust under the bed and kitchen noise affecting room quality.
Service
9.66
Multiple reviews highlighted the exceptional kindness and attentiveness of the staff.
Location
9.7
Consistently praised as a strong point within the reviews, offering convenience and accessibility.
Room Quality
8.15
Mixed sentiments regarding room quality, with mentions of noise and outdated features.
Amenities
8.68
Some amenities like the breakfast were appreciated, but there were requests for modernizations.
Value for Money
8.64
Expectations for value were not fully met, but some guests found it reasonable.
Food and Beverage
7.69
Breakfast options were mentioned as needing improvement, affecting overall food satisfaction.
Overall Experience
9.66
Despite some shortcomings, many guests expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:28

Property Description

Convenient Location and Amenities

Located in the heart of Serra Negra town center, right across from the cable car stop, Serra Negra Paladium Hotel offers a perfect blend of comfort and convenience. The hotel boasts free Wi-Fi, complimentary parking, and a 24-hour reception for guests' ease of access.

Comfortable Rooms and Entertainment

Each room at Serra Negra Paladium Hotel features cozy wooden flooring and is equipped with modern amenities such as a TV, telephone, and minibar. Guests can also enjoy the on-site restaurant, game area, and unwind in the comfort of their rooms after a day of exploring.

Close to Nearby Attractions

With Serra Negra's bus terminal just a stone's throw away, exploring the neighboring towns of Águas de Lindóia and Monte Sião becomes a breeze. Whether it's shopping, sightseeing, or simply relaxing, Serra Negra Paladium Hotel puts you right in the middle of all the action.

Book your stay at Serra Negra Paladium Hotel now and experience a perfect getaway!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 6 years old to 10 years old stay for R$ 70 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 89 reviews
Cleanliness: 8.19
Service: 9.66
Location: 9.7
Room Quality: 8.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 7.69
Overall Experience: 9.66
P
Paloma • couple • br
8
2026-05-16 • via Nuitee
R
ricardo luiz • solo_traveller • br
2
Não Recomendo
Pros:

Os funcionários são atenciosos e o meu quarto estava limpo.

Cons:

A tv só tem canal aberto e ainda assim trava.
Quarto muito escuro com paredes sujas, móveis velhos, frigobar mal conservado, banheiro que precisa ser modernizado e café da manhã bem fraco.
O valor da diária não condiz em nada com as instalações e a qualidade do cada da manhã.

NÃO RECOMENDO ESSE HOTEL!!

2026-05-11 • via Nuitee
C
Cristina • couple • br
10
Recomendo . Voltarei mais vezes.
2026-05-07 • via Nuitee
W
Wellington • family_with_children • br
10
Excelente localização, fizemos praticamente todos os passeios a pé. Equipe gentil e educada.
Pros:

Café da manhã maravilhoso, equipe cuidadosa com os pedidos e muito simpáticos.

2026-05-06 • via Nuitee
F
favoretto • solo_traveller • br
10
Pros:

Top

2026-05-06 • via Nuitee
S
Schramm • solo_traveller • br
10
2026-05-04 • via Nuitee
A
aldeir gomes de souza • solo_traveller • br
10
2026-05-04 • via Nuitee
V
Von Ancken • couple • br
9
Voltarei qdo possível
2026-05-04 • via Nuitee
M
Mauricio • couple • br
10
2026-04-26 • via Nuitee
P
Polyana • solo_traveller • br
9
2026-04-25 • via Nuitee
W
Wilson Acácio • solo_traveller • br
8
2026-04-24 • via Nuitee
M
Mara • couple • br
9
Funcionários ótimos, limpeza excelente
Pros:

O quarto era bom.

Cons:

Poderia ter TV SMART e o aparelho não funcionava muito bem.

2026-04-23 • via Nuitee
M
Marcia Regina • solo_traveller • br
10
Pros:

Tudo ótimo. O atendimento foi muito bom. Funcionários atenciosos e gentis. O café da manhã é muito gostoso e variado. Localização excelente. Recomendamos.

2026-04-22 • via Nuitee
J
José Augusto • couple • br
7
Pros:

Quanto à EQUIPE : EXCELENTES.ATENCIOSOS E MUITO DISPONÍVEIS

Cons:

Solicitei troca de toalhas, o que não aconteceu. Sistema de TV com apenas 06 canais locais.

2026-04-22 • via Nuitee
D
Daniela • solo_traveller • us
10
2026-04-21 • via Nuitee
H
Haroldo • solo_traveller • br
10
Pros:

Localização e atendimento

Cons:

Rua muito barulho de madrugada.

2026-04-13 • via Nuitee
A
adriano • couple • br
6
2026-04-10 • via Nuitee
V
Valdir Pedro • family_with_children • br
7
Boa opção considerando localização, atendimento, conforto e limpeza.
Pros:

Localização, limpeza, estacionamento e gentileza dos funcionários

Cons:

n/a

2026-04-09 • via Nuitee
F
Fátima • couple • br
10
Excelente
Pros:

Td

Cons:

Nada a declarar

2026-04-07 • via Nuitee
C
Carlos • couple • br
9
2026-04-06 • via Nuitee