The Priory Hotel and Restaurant

When we arrived we were greeted by a man sitting on the sofa. He told us we could check in but didn't guide us and remained seated. I went to the terminal and because I had checked in online it told us to speak to someone on the front desk so we went back to the sofa. We were then taken to our room.
On making a coffee we found two broken/ used coffee pods. We didn't see this as a problem until I used an out of date oat milk from 2024 and another from April 25. We took them down to the front desk in the envelope given to us on check in. The man on reception said he'd get it sorted. On our return to the room 40 minutes or so later this hadn't been done. My husband went back down again and he was given the coffee pods but not the milk. He rang the room an hour later saying he'd bring some up shortly but someone had to go out and get some oat milk (this was delivered in a grey milk jug).

We went down for dinner. We had a lovely dinner. We decided we'd get a drink or two in the bar afterwards. So we asked the server if we could order small plated at the bag. He said he'd check and when he came back he said 'through gritted teeth they said you can order until 9pm'. Following this awful exchange we also heard an employee talking about us at the bar, complaining about us being there. We spoke to management after our stay and they offered 'to take care of us' if we returned but in my opinion this solution is not acceptable. We wont back.

Nice location, staff were helpful and breakfast/food was great.

Stayed for one night in the heat wave and room was sweltering - but found a fan in the wardrobe to help.

Amazing stay

Good place to stay

Lovely atmosphere and good service

Lovely property with plenty on site parking. Great location in town. Customer service systems for pre-check in and check in are great, but the little bits of human interaction especially at check out felt impersonal (at best), incongruent with the rest of the experience.

Great location for walks and culture

Best hotel i ever stay in.
Rooms are so relaxing, grounds are beautiful.
Restaurant is always top notch food.
Such a great place

Review of The Priory Hotel, Caerleon

This was my third stay at The Priory Hotel, and it continues to be exceptional. The combination of historic charm and modern comfort makes it a standout choice in Caerleon.

The rooms are simply amazing—beautifully designed, spacious, and incredibly comfortable. The beds are plush, ensuring a great night’s sleep, and the peaceful atmosphere makes it a perfect retreat. Every detail, from the furnishings to the thoughtful amenities, enhances the experience.

The service is outstanding. The staff are welcoming, professional, and attentive, always making sure guests feel well taken care of. Whether checking in, dining, or asking for assistance, the hospitality is top-notch.

The hotel’s ambience is both elegant and cozy, with a perfect balance of history and luxury. The recent refurbishment has made it even more inviting, enhancing the overall experience.

For the quality offered, it provides great value. A few small extras, such as complimentary refreshments in the rooms, could enhance the stay even further.

Having stayed three times, I can confidently say this is my go-to place in Caerleon. Whether for a relaxing getaway or a business trip, The Priory is a perfect choice. Looking forward to my next visit!

Travellers should be aware!!!!! This hotel pre-charges your card for £300.00 + room cost, this they claim is for if you cause damage to the room????? I have stayed in 100s of hotels and never had the hotel pre-charge for such a large amount, normally you get pre-charged around £50.00 for food charge if you want this added to your room. When questioned the manager about the large amount being pre-charged I was informed that this was because they had suffered room damage from clients, for example TV's being ripped off the wall and £300 was the normal pre-charge for hotels??? Not sure the type of clients they normally have staying, but clearly not the type of quest that I normally come across in my business trips around the country. So beware, if you stay here the pre-authorisation is extortionate, the hotel is ok, the food was good, the room is no more than fair.

Good service

The priory is a 12th century building, it has a beautiful architectural style with character and charm, set in a beautiful grounds within a short walk of the ancient Roman amphitheatre, and the Roman legion museum which are free to visit.

As for the staff, they make it, friendly, helpful, a warm cheeky charm and a welcoming demeanour. We loved our 3 night stay.

Room and grounds are excellent; staff are sparse on the ground, but friendly enough when engaged. The bar is a complete let down with poorly trained staff and at times it's too busy to for them to effectively handle. The real disappointment though was the restaurant where, despite excellent food (per reputaution) the staff once again spoiled it. Poor training and a lack of adequate siupervision/direction on a very busy saturday night service was a recipe for disaster..... Shame it could/should have been so much better!

Unfortunately they are renovating the restaurant so limited menu in the bar. Also had to change lunch to another restaurant as they were drilling so too noisy. This will be finished in a few days though, and as I have stayed here before I know this is not normal and I will certainly continue to stay at the Priory and would recommend it.

It is a lovely hotel. A couple of gripes though. No-one on reception for check in or out. Very expensive drinks (£70 for 3 glasses of wine and a pint of beer!). Very lumpy pillows. And the worst - no milk only revolting vegan oat milk - why are they catering for the minority not the majority? Made the nice coffee from the coffee machine undrinkable and I really need my morning coffee.

Great dog friendly rooms.

Great stay at the priory again
Thank you to the team

Great place, always great value for money, highly recommend

Fantastic hotel and staff.friendly and relaxing place to stay

Lovely house and grounds with lots of history, good parking although only 1 EV charger that only runs at 3KW thats if you can park by it because other less considerate guests park on the bays with non ev cars, the rooms are well appointed and clean although we were given Room 4 upstairs despite asking for a ground floor, the room smelled of cooked meat due to the kitchen extraction fans being outside the window, the bed was very uncomfortable, i ended up having to use a walking stick the next day due to a stiff back, they did move us to a ground floor room the next day to be fair but the bed was the same, breakfasts were hit and miss, the full breakfast looked good but the black pudding was an aquired taste, the hash brown or rostie whatever it was fell apart and sausages weren't very good, the continental breakfast was not comprehensive, cereals, a couple of different pasties, meat and cheese slices and pots of yoghurt if there were any left, the filter coffee is bitter, any other option costs extra, apple or orange or water only, we ordered tea which we waited 25 minutes for and gave up and left in the end.... when the heating is on the rooms are like saunas and the water is red hot... the heaters are on or off so rooms hot or cold, the bar is noisy in evenings and only sells 2 lagers and No beer but lots of wine, wouldn't stay again....