Hoi An Canal House Riverside By Haviland

Hotels
9.2 (382 reviews)
30 Nguyen Du, Cam Pho Ward, Hoi An , Hoi An , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Responsive staff
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
8.52
Significant issues with hygiene and maintenance noted, including mold and dirty furnishings.
Service
10
Reception and staff were responsive and helpful, making accommodations during a difficult situation.
Location
10
Location was convenient and close to attractions.
Room Quality
7.02
Room conditions were poor, with significant mold and discomfort due to cleanliness issues.
Amenities
9.52
Limited amenities mentioned; the pool was drained.
Value for Money
9.52
Issues with quality may not justify the cost despite initial good value perception.
Food and Beverage
10
Not mentioned, presumed standard quality for this hotel tier.
Overall Experience
9.02
Overall experience hampered by significant cleanliness issues despite service efforts.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:17

Property Description

Riverside Luxury at Hoi An Canal House

Scenic Views and Modern Comforts
Enjoy stunning pool, city, or river views from your air-conditioned room equipped with a flat-screen TV. Relax in your private bathroom with complimentary toiletries and slippers for ultimate comfort.

Convenient Amenities
Take advantage of the outdoor swimming pool, free Wi-Fi, business center, and 24-hour reception. Need travel tips? The tour desk staff are ready to assist you in exploring the vibrant surroundings.

Explore Hoi An's Treasures
Located near the Japanese Covered Bridge, Assembly Hall of the Cantonese Chinese Congregation, and Hoi An Historical Museum, our hotel offers easy access to the city's cultural gems.

Book now to experience a perfect blend of luxury and convenience at Hoi An Canal House.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for VND 150,000 per person per night when using an existing bed.
    People no matter the age stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 382 reviews
Cleanliness: 8.52
Service: 10
Location: 10
Room Quality: 7.02
Amenities: 9.52
Value for Money: 9.52
Food and Beverage: 10
Overall Experience: 9.02
L
Linh • solo_traveller • vn
9
2026-04-04 • via Nuitee
A
Anabelle • solo_traveller • ca
7
Correcte
Pros:

Lit confortable et intime, bien situé, un peu à l’extérieur de l’agitation, sécuritaire. Il y a de l’eau à votre disposition pour que vous puissiez remplir votre bouteille.

Cons:

Malpropre, la douche surtout. Les salles de bain au sous sol sont horrible et remplies de mouches. Piscine avec pas beaucoup d’eau et tu as l’impression d’être dans la rue.

2026-04-03 • via Nuitee
P
Parker • family_with_children • sg
7
Easy location!
Pros:

Very affordable and good location. Joining rooms was great. Comfy large bed. Good for a couple of nights

Cons:

Be aware that there is a hostal on the bottom floor. Pool was not the cleanest so did not use. Not super glam but nice enough for a short stay

2026-04-02 • via Nuitee
T
tess • solo_traveller • fr
6
Pros:

Bon emplacement

Cons:

Personnel désagréable
Chambre pas assez nettoyé, salle de bain pareil. La douche est restée bouché 4 jours pour +5 filles

2026-04-01 • via Nuitee
A
Anna-Lena • solo_traveller • de
9
2026-04-01 • via Nuitee
R
Reetu • solo_traveller • in
10
Totally worth your money
Pros:

The property is so beautiful. Girls dorm has washroom inside the room which was a great relief. Staff is helpful. Location is away from chaos and still close to center.

2026-03-31 • via Nuitee
M
Merve • family_with_children • nl
4
Teleurstellend, voldoet niet aan verwachting
Pros:

Het enige goede wat ik kan vermelden is dat de kamer lekker ruim is, en het bed lekker groot is en dat de locatie van het hotel goed is. Verder erg teleurstellend.

Cons:

Bij inchecken moesten we ineens een opslag van 3,8% betalen boven het bedrag van Booking.com. Smoes was dat het bank opslag was, maar volgens mij gaan zij daar niet over. Eenmaal in de kamer hing er een ongelofelijke schimmelstank. De foto's op booking.com zijn opgepoetst en veel mooier dan de werkelijkheid. Kamer is gedateerd en dat onder de vlekken. Veel aankoekte viezigheid in de badkamer, hygiene is echt ver te zoeken. Barslechte internetsnelheid, kon amper normaal websites laden. Schoonmaakster maakte in nog geen 3 minuten de kamer 'schoon', bestond alleen uit bed opmaken, prullenbak legen, handdoeken vervangen en wc rollen bijvillen. Van schoonmaken dus niet echt sprake. Verder hele grote kier bij de balkondeur, hierdoor kwamen er muggen naar binnen en hadden we last van veel geluid van buiten. Tot slot: reken niet op het zwembad gebruiken, zag er totaal niet schoon uit.

Oh ja, en als ze tranfer aanbieden om op te halen vanaf de luchthaven: niet doen. Ze rekenden 350k dong, terwijl we later zagen dat andere vervoeders hier 250k dong voor rekenen.

2026-03-30 • via Nuitee
G
Giannis • couple • gr
9
2026-03-30 • via Nuitee
L
Luke • solo_traveller • gb
5
Beds are ok but I would not recommend as the bathrooms are not fit for purpose and poses significant health risks.
Pros:

The location was good. The staff were friendly. The beds were comfortable in the dorm and the room was cool enough.

Cons:

The bathroom facilities were very poor. The bathrooms are located in the basement and there is no ventilation at all. There is no air down there and it’s constantly extremely hot so you shower and as soon as you get out you may as well shower again. No ventilation is not good for health either as there is mould growing on the shower screen. The showers are always dirty on the floor with sand. The basement area is tired in general with electrics hanging out of the wall, plaster falling off and paint everywhere.

2026-03-30 • via Nuitee
N
Neesha • solo_traveller • gb
8
2026-03-29 • via Nuitee
I
Ian • couple • gb
7
We were able to walk yo the main areas but found the road noisy at night with cars sounding horns and people talking Ian
Pros:

The room was spacious with a good shower. Comfortable bed.

Cons:

When we arrived we were told that the included breakfast was no longer available. Traffic noise was loud throughout the night.

2026-03-28 • via Nuitee
E
edgslife • family_with_children • gt
8
2026-03-26 • via Nuitee
M
Maidy • extended_group • qa
7
Good location but requires renovation
Pros:

Value for money and location

Cons:

Need renovation and cleaning

2026-03-26 • via Nuitee
Y
Yanisse • solo_traveller • fr
3
À éviter à tout prix ! La literie était sale, aucune tablette pour mettre ses affaires, à aucun moment il est dit qu’on
2026-03-25 • via Nuitee
M
mayumi • solo_traveller • jp
7
友人にとっては恐怖のトイレ
Pros:

静かで過ごしやすかった。
エレベーターがなかったのでスタッフが部屋まで荷物を運んでくれた。

Cons:

地下一Fのトイレを使った友人が中から鍵が開かなくなってパニックになった。
スタッフが2人交替で開けようとしてくれたが無理だった。
30分ぐらいしてようやく自力で鍵を開けて出ることができた。
このトイレは修理したほうがいい。

2026-03-25 • via Nuitee
D
Denis • family_with_children • il
10
2026-03-23 • via Nuitee
J
Jan • solo_traveller • de
2
Disgusting bathrooms
Pros:

The location is great.

Cons:

The bathroom was disgusting. Hadn't been cleaned in what looks like weeks. Defninitely not during my 3 day stay. There was wet toiletpaper in the corner on the day i arrived and it was still there when i checked out. Dead bugs all over the walls. Mold everywhere.
I felt dirtier coming out of the shower than before i got in.

2026-03-23 • via Nuitee
A
ACEVEDO ARIZA • solo_traveller • au
6
Pros:

The staff was very friendly, the hostel is close to the central area, easy to get to and explore

Cons:

The bathrooms look and feel very dirty

2026-03-23 • via Nuitee
F
Francisco • couple • ca
7
Adequate
Pros:

Location was great;

Cons:

The pool was not very clean, but we had no plans of using it anyway. Cleanliness of the floors in the room, in particular, could have been better. The shower drain was not functioning, so a shower could only be taken with water flow in spurts otherwise the water covered the entire bathroom floor. TV did not work, but not a huge problem as we were not there to watch TV.. and the supply of toilet paper was minimal..essentially we had rolls that had a day's worth of usage...we managed, but just odd.

2026-03-23 • via Nuitee
D
Dita • extended_group • cz
8
2026-03-21 • via Nuitee