Hoi An Canal House Riverside By Haviland

Hotels
9.2 (382 reviews)
30 Nguyen Du, Cam Pho Ward, Hoi An , Hoi An , vn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Responsive staff
Cons:
Poor cleanliness
Room quality issues

Categories

Cleanliness
8.52
Significant issues with hygiene and maintenance noted, including mold and dirty furnishings.
Service
10
Reception and staff were responsive and helpful, making accommodations during a difficult situation.
Location
10
Location was convenient and close to attractions.
Room Quality
7.02
Room conditions were poor, with significant mold and discomfort due to cleanliness issues.
Amenities
9.52
Limited amenities mentioned; the pool was drained.
Value for Money
9.52
Issues with quality may not justify the cost despite initial good value perception.
Food and Beverage
10
Not mentioned, presumed standard quality for this hotel tier.
Overall Experience
9.02
Overall experience hampered by significant cleanliness issues despite service efforts.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:17

Property Description

Riverside Luxury at Hoi An Canal House

Scenic Views and Modern Comforts
Enjoy stunning pool, city, or river views from your air-conditioned room equipped with a flat-screen TV. Relax in your private bathroom with complimentary toiletries and slippers for ultimate comfort.

Convenient Amenities
Take advantage of the outdoor swimming pool, free Wi-Fi, business center, and 24-hour reception. Need travel tips? The tour desk staff are ready to assist you in exploring the vibrant surroundings.

Explore Hoi An's Treasures
Located near the Japanese Covered Bridge, Assembly Hall of the Cantonese Chinese Congregation, and Hoi An Historical Museum, our hotel offers easy access to the city's cultural gems.

Book now to experience a perfect blend of luxury and convenience at Hoi An Canal House.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for VND 150,000 per person per night when using an existing bed.
    People no matter the age stay for VND 250,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 382 reviews
Cleanliness: 8.52
Service: 10
Location: 10
Room Quality: 7.02
Amenities: 9.52
Value for Money: 9.52
Food and Beverage: 10
Overall Experience: 9.02
V
Vladislava • extended_group • ru
6
Pros:

Хорошее местоположение, большие номера , чистые полотенца

Cons:

Вода в номере плохо уходила, сами номера уже старые и пошарпанные, на лестнице так вообще все стены пошарпанные, мебель старая , персонал спит прямо на полу ночью при входе

2026-02-13 • via Nuitee
G
Goyon • solo_traveller • vn
6
Strengthen the Staff.
Pros:

Staff.Give me a bed in low position.
Conform.In the city.

Cons:

Mosquitos everywhere In Hoi an the night.
Canal in front and street really noisy the.day.
Bathroom dirty after backpackers check in.
No more shower for so much people.
After typhoons,hotel was destroyed and this problem is seasonal and too expensive I think for compare with Havilland hotels group. Vu imo

2026-01-31 • via Nuitee
C
Clodagh • family_with_children • gb
2
Pros:

We needed a last minute accomodation and the room was cheap.

Cons:

Our room was dirty, the floor didn't seem to have been brushed and there was dirt on the walls, ceiling and curtains. The room also smelt of mold which was only made worse when the a/c was turned on. Thankfully we were only staying for 1 night.

2026-01-31 • via Nuitee
N
Niko • family_with_children • fi
6
Not good not bad
Pros:

Good location close to the old town. Room was spacious. Not too much noise considering the location.

Cons:

We had to wait at the reception for 20-25 minutes for check-in which was a bit odd since there were staff running around assembling decorations but apparently no one was working at the front desk (3pm). Riverside room was a bit dirty, mainly I mean a dirty sofa and odd color in towels. We could not use the ventilation in bathroom because once you put it on there was this super funky moldy smell coming from it. Otherwise quite ok.

2026-01-31 • via Nuitee
Z
zaneta • family_with_children • je
9
2026-01-26 • via Nuitee
E
Emil • solo_traveller • it
8
2026-01-26 • via Nuitee
J
Judith • extended_group • es
9
2026-01-19 • via Nuitee
I
Ilse • extended_group • fr
10
Super
Pros:

Tout !

2026-01-19 • via Nuitee
L
Lucas • extended_group • au
7
2026-01-15 • via Nuitee
C
Chaknarin • family_with_children • th
10
2026-01-12 • via Nuitee
D
Diana • solo_traveller • bg
10
2026-01-11 • via Nuitee
P
Pietro • solo_traveller • it
8
Perfect value for money!
Pros:

the beds are very comfortable and cosy. Lots of privacy

Cons:

The toilets were always very wet and a little dirty

2026-01-07 • via Nuitee
N
Nadine • couple • ca
8
Great location, nice hotel, good value.
Pros:

Fantastic location, just a bit out of the noisy area. Nice room and bathrooms. Staff were friendly and there’s a nice outdoor area and small pool.

Cons:

A loud generator turned on one night but I think that was because of power outage.

2026-01-06 • via Nuitee
M
Marian • solo_traveller • es
10
2026-01-06 • via Nuitee
M
Maria • family_with_children • gr
1
2026-01-03 • via Nuitee
L
Laura • extended_group • it
9
Ultimo dell’anno tra le lanterne
Pros:

La posizione, la comodità dei letti e la pulizia

Cons:

Nulla

2026-01-02 • via Nuitee
A
Angela • family_with_children • cl
10
Excelente
Pros:

Ubicación, llegas caminando a old towne. Personal amable, solo estuvimos una noche y tiene lo necesario para una buena estancia, la habitación privada es amplia con cama cómoda.

Cons:

Por decir algo la piscina que aparece en foto no esta limpia, pero no nos importa. Al estar frente al canal hay mosquitos, lleven repelente.

2026-01-02 • via Nuitee
O
oanh • extended_group • us
10
Great stay.
Pros:

Good location. Nice and helful staff. Decent pricing.

Cons:

An elevator would be nice. However, staffs were very nice assiting with our luggage.

2026-01-01 • via Nuitee
M
Marian • solo_traveller • es
10
2025-12-31 • via Nuitee
P
Patrick • family_with_children • ch
1
Pros:

Die Lage, das ist alles...

Cons:

Schimmel an den Wänden im Treppenaufgang.
Das Zimmer war schimmelig und hat entsprechend stark gerochen. Es war feucht im Zimmer.
Wir haben die Unterkunft nach 1 Stunde verlassen.


Das Zimmer wurde am nächsten Tag an andere Gäste vermietet - ohne uns eine Rückerstattung zu gewähren.

Ich kann das Hotel nicht empfehlen.

2025-12-29 • via Nuitee