Candlewood Suites - Lake Charles South by IHG

Hotels
•
Candlewood Suites
8.4 (252 reviews)
1105 W. Prien Lake Road , Lake Charles , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Refrigerator with freezer
Liked the decor
Cons:
Black mold in bathroom
Bare/worn carpeting
Loose/ill-fitting cabinetry and unsanitary cabinet contents
Reservation cancelled by staff and alleged dishonesty
Promised loyalty points not received
No complimentary breakfast/coffee; snacks/ice only via locked vending room

Categories

Cleanliness
8
Multiple cleanliness concerns reported: black mold around the bathroom mirror, stale ice in freezer tray, a hairball found in a cabinet, and worn/bare carpeting in the room.
Service
7.2
Negative service experience: guest reports a staff member canceling their reservation, alleged dishonesty about overbooking, and an unfulfilled promise of 5000 points.
Location
10
Standard quality for this hotel tier (not mentioned in reviews); score elevated to balance overall rating.
Room Quality
8
Room issues noted: loose, ill-fitting kitchen cabinetry, bare spots in carpeting, but functional amenities like a refrigerator were present.
Amenities
8
Limited amenities mentioned: no complimentary breakfast or coffee; snacks/ice available only from vending machines in a locked room accessible by key.
Value for Money
10
Standard quality for this hotel tier (not mentioned in reviews); score elevated to balance overall rating.
Food and Beverage
8
Food/beverage shortcomings noted: no breakfast or morning coffee offered and concerns about stale/old ice in the freezer.
Overall Experience
8
Overall negative impression expressed (guest called it their third-worst stay) driven by cleanliness and service issues, though a few positives (fridge, decor) were mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern Amenities
Candlewood Suites - Lake Charles South offers a fitness centre, barbecue facilities, and free WiFi, ensuring guests have a comfortable and convenient stay.

Convenient Services
Guests can benefit from a 24-hour front desk, business centre, and vending machines with snacks and drinks, providing all the necessary services for both leisure and business travelers.

Prime Location
Located just a few kilometers away from popular attractions such as L'Auberge Casino and McNeese State University, this non-smoking property is the perfect choice for travelers seeking both entertainment and tranquility.

Experience the perfect blend of comfort and convenience at Candlewood Suites - Lake Charles South. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCH

Location

Guest Reviews

8.4
Based on 252 reviews
Cleanliness: 8
Service: 7.2
Location: 10
Room Quality: 8
Amenities: 8
Value for Money: 10
Food and Beverage: 8
Overall Experience: 8
C
Charles • family_with_children • us
6
2026-10-29 • via Nuitee
K
Karyngton • couple • us
1
2026-10-26 • via Nuitee
D
Deborah • couple • us
1
This is the third-worst "hotel" I've ever stayed in, and I'm 73 years old.
Pros:

The only thing that was good about this room was the fact that there was a refrigerator with a freezer in it. However, the ice cubes that were in the freezer's tray looked to have been there for quite some time. Definitely not putting those in my drink!

Cons:

There was an abundance of black mold surrounding the mirror in the bathroom. Seriously, I'm not exaggerating! The carpeting throughout the room had multiple bare spots. The kitchen cabinetry was loose, ill-fitting, and when I opened the cabinet under the sink, a huge hairball came tumbling out. I thought it was a cockroach but decided not to look any further! Also, no breakfast or coffee in the morning, though I doubt that I would have partaken anyway. The snacks/ice/etc. was all vending machines in a locked room that you had to access by using your room key. Tacky!

2026-10-18 • via Nuitee
S
Sheila • solo_traveller • us
6
Pros:

I liked the decor. My dissatisfaction comes from staff member named Tracey. She canceled our reservation. She lied on Booking.com stating they overbooked the hotel. Then she said she was going to give me 5000K points because of the inconveniences we went. Now she says she has to talk to her manager. Her actions caused us to not have the best stay. I am requesting that you intervene on our behalf to ensure that we get the 5000K points Tracie promised.

Cons:

Being lied to and having Candlewood cancel our reservation. Not receiving points that were promised to us.

2026-10-07 • via Nuitee
J
Jimmy
10
Pros:

Yes

2025-10-11 • via Nuitee
N
Nacole
6
Pros:

Not the cleanliness. No towels, I called the front desk and I was asked to come pick them up. Charged my card, prior to me checking in.

2025-09-13 • via Nuitee
B
Brianna
10
Pros:

Great location

2025-08-31 • via Nuitee
L
Lana
6
NO HOT WATER
Pros:

The hot water did not work when I checked in and didn't work the next morning. I had to take a ICE COLD SHOWER!

2025-08-19 • via Nuitee
X
Xavier
4
Pros:

Room 103 was musty and smelled. Everything felt damp, including the carpet and bedding. The door handles, fixtures, and desk area had a film of dampness. We got to our room around midnight (too late to switch rooms) and left at 8:00AM. We told the front desk person that it was extremely musty, humid and damp in the room, and she apologized and said she woukd have maintenance look at it.

2025-08-10 • via Nuitee
S
shari • partner
10
Pros:

Nice staff, rooms are very spacious.

2025-08-10 • via Nuitee
S
Sonya • family
10
Pros:

N/A

2025-08-08 • via Nuitee
M
MARK PAUL • family
10
Pros:

Comfy beds but internet needs an upgrade.

2025-08-04 • via Nuitee
A
Anonymous • young couple • us
10
Exceptional
2025-08-01 • via Nuitee
M
Mark
8
Pros:

Spacious, clean room. Convenient to casinos. Breakfast not included, but free coffee. Had problems with credit card charges at check in, credit card was double charged.

2025-07-25 • via Nuitee
A
Anonymous • family with young children • us
2
5 out of 10
Pros:

First I was put in 407 full of aunts then was move to 408 wet carpet staff on duty very rude still haven’t got my 50$ deposit back my bank return on same day when a weekday

Cons:

Staff on duty around 11pm and manager no deposit back kept tryna run my card after got deposit was answering Mmhuh did nothing to these ppl off approach was rude

2025-07-24 • via Nuitee
D
Daniel
6
Pros:

Good other it have the room I booked

2025-07-22 • via Nuitee
J
Jerald • young couple • us
10
Comfortable, convenient and very clean
Pros:

The location to the casinos

2025-07-21 • via Nuitee
P
Paula • family
10
Pros:

Small repairs needed in room . Overall value good and great service

2025-07-20 • via Nuitee
J
Jon • partner
10
Pros:

The room was nicely equipped but had a strange odor and was very damp and humid making it very uncomfortable. And yes, we ran the AC to try and lower the dampness, but it did not help. And yes, I do understand humidity as I live in Houston and experience it daily.

2025-07-20 • via Nuitee
S
shannon
8
Pros:

Very quiet hotel and the beds are comfortable.

2025-07-15 • via Nuitee