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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Dry cleaning
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Massage services
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Spa/wellness center
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Currency exchange
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Daily housekeeping
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Toilet with grab rails
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Emergency cord in bathroom
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Physical distancing rules followed
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Cashless payment available
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First aid kit available
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hotel The Celestine Ginza, located in the heart of Tokyo, offers elegant and comfortable rooms equipped with modern amenities such as flat-screen TVs and minibars. The en suite bathrooms feature luxurious bathrobes and free toiletries, ensuring a relaxing stay for every guest.
Convenient Location
Situated just a short walk from Shinbashi Station, guests have easy access to Tokyo's major attractions and transportation hubs. The hotel's proximity to Ginza Station and Hibiya Park makes it an ideal choice for travelers interested in shopping, dining, and exploring the city.
Exceptional Services
With a 24-hour front desk, concierge service, and on-site restaurant, Hotel The Celestine Ginza goes above and beyond to cater to the needs of its guests. Whether you're looking for a relaxing massage, assistance with laundry, or a delicious meal, this hotel has you covered.
Book your stay at Hotel The Celestine Ginza now for a memorable and luxurious experience in Tokyo!
Please note that construction work will be carried out from November 1, 2025, to June 30, 2027, as follows:
-Weekdays: from 02:00 to 07:00.
-Saturdays, Sundays, and holidays: from 22:00 to 06:00 the next day.
Please note that construction work of the adjacent building will be carried out from November 3, 2023, to February 29, 2028, from 08:00 to 18:00.
Guests may experience some noise or light disturbances.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Parking
Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.
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Pets
Pets are not allowed.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
The hotel staff were amazing with their customer service, politeness and courtesy. Unfortunately, this was the only thing I liked about the hotel.
I did not feel as if this hotel merits five stars, when compared to others in this category in Japan. The room I had (901) was a bit tired, with marked walls, torn chair upholstery. It lacked features, fittings and overall elegance commensurate with a five star standard. The breakfast, albeit for the ¥4,000 paid, was poor value compared to the wide-ranging buffet present at other hotels, albeit for a cheaper price.
Localizacao, conforto, atendimento.
Zentrale Lage nahe U-Bahn und Restaurants, dennoch ruhig und komplett abzudunkeln.
Sehr freundliches Personal.
Zimmer relativ klein, für ein paar Tage ok, aber mit viel Gepäck wird es eng.
服务、早餐、住宿舒适度
厕所通风扇的声音较大且关不掉，只能通过关闭浴室门和厕所门缓解
An excellent hotel located in Ginza - a great area to be in - full of shops, bars, restaurants and the like. If staying in Ginza you don’t really need to leave the area for great food, great cocktails, and amazing shopping.
Coming to the hotel itself, a small(ish) reception which is a little underwhelming, but overall it really is excellent and extremely functional (like everything in Japan). The rooms, we booked the Deluxe rooms which are slightly larger and I would highly recommend paying the extra for this category. Room was very well equipped with everything you need including various charging sockets which is a huge boon for foreign tourists. Very comfortable bed, linen, excellent bathroom, spectacular toiletries, overall perfect for business or holidays. Excellent WiFi as well.
I would like to point out the rooftop bar - has amazing views, great snacks, and amazing cocktails - would highly recommend a visit.
The only cons of this hotel - no gym, no pool, views from the room are…well nothing to view just another building.
To sum up, a lovely quaint hotel which I wouldn’t hesitate to book again when coming to Tokyo.
Große Empfehlung! Super Lage, nah an der Bahn und Ginza City. Zu Fuß kann man sehr viel erreichen. Schöne Einrichtung und extrem sauber. Personal sehr freundlich - Sie haben uns immer helfen. Die Bar im obersten Stock mit einem wirklich schönem Blick, nettem Personal & sehr gutem Essen.
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When we were looking to book a Tokyo hotel, we debated about the Celestine due to a couple of negative reviews on here, and after staying here, we simply cannot understand them. The hotel is in a fantastic location in Ginza, close to a number of underground/subway/train stations. The room was a very good size by Tokyo standards, incredibly clean and equipped with absolutely everything we needed. We couldn't fault this hotel for anything (especially compared to other places we stayed when we couldn't book in here on the way back). Truly a little gem in Ginza which we would highly recommend to anyone.
Lobby aroma and flowers, Professional staff, Netflex, you tube, tidy and neat, not selling in Room, bath and shower, mattress and pillow suits me, large windows
The cushion are dirty with disgusting mark (those green one on the bed)
The staff at the casitas (bar/restaurant) are very friendly, polite and competent
On our last day, they gave us coffee with edible print of our picture. Very warm surprise!
The food served came with disgusting hair. They took it out of our tab.
It lacks facilities especially gym. Small lobby,
We were expecting 5-star hotel as was advertised, but it lacked amenities.
They also had no english chanels to watch on TV-- not even news
Tolle Lage und sehr bequemes Zimmer allerdings etwas in die Jahre gekommen. Aber alles funktioniert und ist sauber.
Etwas älter, aber gut erhalten.
Jó helyen van a szálloda, a személyzet nagyon kedves, a szobák jó állapotúak.
Éjjel 11 után az épület melletti ház építkezésére építőanyagot kezdtek feldaruzni, ami eltartott egy darabig, erős zajjal járt. Erről jó lett volna előre tájékoztatást kapni.
A reggeli nem volt túl jó ár-érték arányban.
This hotel is incredible, I absolutely loved it. All the super fancy bells and whistles, like tablet-controlled lighting, window shades, aircon etc. Delicious (and unexpected) gift of chocolates on arrival. The staff member who checked me in Sakura-san was delightful and accompanied me all way to my room to help me with my luggage since I had my hands full, which was so kind. Excellent bathroom with lots of space, beautifully appointed and dual shower heads (a rare sight in my experience!). I also ate at the hotel restaurant and it was fantastic. Very tasty and large portions, great wine list and fully appointed bar. The view at night from the hotel restaurant was also pretty magical!
Nothing to improve on, loved everything.
Si trova in una buona posizione vicino alla fermata della metropolitana, specialmente si viaggia con valigie
L’entrata era troppo scura, poco illuminata
They said no to nothing. Service with a smile. Need stuff in the room. U get it in literally a few minutes. Need resturant reservations. They helped. Very modern rooms. I took the larger deluxe twin. Around 32 sq m. Quite spacious. Finishing modern. Nespresso machine in room. Loved it. Went back a second time on my return leg.
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