Hilton Garden Inn New York Times Square South

Hotels
•
Hilton Garden Inn
8.6 (4701 reviews)
326 West 37th Street , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Small rooms
Inconsistent service

Categories

Cleanliness
7.74
Several reviews indicated issues with room cleanliness and maintenance.
Service
9.21
Service described as friendly by multiple guests, though some noted inconsistencies.
Location
9.75
Consistently praised for its excellent proximity to Times Square and other attractions.
Room Quality
8.2
Rooms are small and some were poorly maintained, but some guests found them very comfortable.
Amenities
8.73
Restaurant and bar service were commended, though some issues with food temperature.
Value for Money
8.69
Price differences reported by some guests, but overall viewed as acceptable given location.
Food and Beverage
7.74
Feedback indicated cold food items at breakfast, affecting overall satisfaction.
Overall Experience
8.71
Mixed experiences noted; some guests had a wonderful stay while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:10

Property Description

Convenient Location
Located near Jacob K. Javits Convention Centre and Times Square, the Hilton Garden Inn New York Times Square South offers easy access to key attractions.

Comfortable Rooms
Each room is equipped with modern amenities including a flat-screen TV, coffee maker, microwave, and mini-refrigerator. Enjoy a productive workspace with a desk and ergonomic chair.

Great Facilities
Start your day with complimentary coffee, stay active at the fitness centre, and grab snacks from the 24-hour Garden Market.

Book now for a memorable stay at the Hilton Garden Inn New York Times Square South, just a short distance from LaGuardia and JFK Airports.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 60 per day.

Location

Property Accessibility

Total Disability Score: 56.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
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Guest Reviews

8.6
Based on 4701 reviews
Cleanliness: 7.74
Service: 9.21
Location: 9.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.71
P
Patrick • couple • us
10
2026-03-13 • via Nuitee
E
ENSEI • extended_group • jp
10
ありがとうございました
Pros:

スタッフの対応

Cons:

ない

2026-03-11 • via Nuitee
A
Adanis José • couple • do
8
2026-03-11 • via Nuitee
A
Aminata Issa • solo_traveller • us
10
2026-03-08 • via Nuitee
N
Na Young • couple • us
10
I would definitely stay again
Pros:

The staffs were really friendly and nice. They were willing to help and offer help.

Cons:

N/A

2026-03-07 • via Nuitee
V
Valdes • extended_group • us
9
Me gustó
Pros:

Atención limpieza

Cons:

La vista

2026-03-05 • via Nuitee
S
Sharon • couple • gb
7
2026-03-04 • via Nuitee
B
Bonnie • couple • us
7
Great location, no breakfast, misleading communicaiton.
Pros:

Great Location, clean rooms.

Cons:

They had a restaurant with a sign indicating that breakfast was served, but no breakfast was actually available. This was misleading. After we checked out, we were told that coffee had been served for guests in the morning. It would have been nice if they told us that before we checked out.

2026-03-03 • via Nuitee
L
Luis Omar • couple • us
10
2026-03-02 • via Nuitee
T
Tracy Drane • solo_traveller • gb
9
2026-03-02 • via Nuitee
S
Shaka • couple • us
10
2026-03-02 • via Nuitee
K
kévin • extended_group • ca
10
2026-03-02 • via Nuitee
Y
YLENIA • couple • it
10
2026-02-28 • via Nuitee
C
CEDRIC • family_with_children • fr
8
2026-02-27 • via Nuitee
D
Diana • extended_group • us
8
2026-02-25 • via Nuitee
K
Kucharski • extended_group • us
4
2026-02-24 • via Nuitee
C
Cattez • solo_traveller • ca
10
2026-02-24 • via Nuitee
C
Caleb • solo_traveller • us
1
Cons:

Front desk representative was rude and very condescending to my 18 year old son on god first solo trip to the city with his friends.

2026-02-23 • via Nuitee
C
Colas • solo_traveller • fr
8
2026-02-13 • via Nuitee
J
José Juan • couple • us
8
Pros:

The staff was really friendly and kind.

2026-02-13 • via Nuitee