Shintana Saya Residence

Great service

Over all an excellent place to stay while on vacation. They’ve complimentary pick up from airport along with chilled coconut water on these hot days. Very welcoming & friendly staff. Good restaurant with good menu options.Service in the restaurant could have been a little better and faster. Will recommend this place to family and friends.

Well, where do I start!

This is probably the best customer experience I’ve ever had from a hotel.

We booked a room with an airport pickup included along with 2 x 60 min massages a day.

From the moment we were greeted at the airport we were treated like royalty, the transfer was smooth and we were immediately provided with a cold flannel and fresh ice cold coconut.

Our room was brilliant and comes with a mini fridge with complementary water and soft drinks.

The food in the hotel is really, really good. Our first night we ate at the hotel and we were not disappointed one bit and it was very well priced.

We took advantage of a guided Ankor Wat Sunrise tour which is a must do which the hotel organised for us. Throughout the day we were given ice cold flannels and bottled water.

The hotel offers a free one way Tuktuk ride into town which only takes about 10 mins. When we were ready to come back we simply WhatsApp’d the driver to collect us for $3 (US), which could be added to your room bill if you didn’t have cash.

On leaving the hotel pretty much all staff on site came to wave us goodbye including the chef’s who we’d not seen. That level of detail sums up the hotel and the great leadership it has from Sy.

I cannot rate this hotel highly enough, it’s a quality place but it’s the staff and its people that make this a place I will never ever forget and hope to return to sometime in the future.

Thank you for an unforgettable stay

Well, where do I start!

This is probably the best customer experience I’ve ever had from a hotel.

We booked a room with an airport pickup included along with 2 x 60 min massages a day.

From the moment we were greeted at the airport we were treated like royalty, the transfer was smooth and we were immediately provided with a cold flannel and fresh ice cold coconut.

Our room was brilliant and comes with a mini fridge with complementary water and soft drinks.

The food in the hotel is really, really good. Our first night we ate at the hotel and we were not disappointed one bit and it was very well priced.

We took advantage of a guided Ankor Wat Sunrise tour which is a must do which the hotel organised for us. Throughout the day we were given ice cold flannels and bottled water.

The hotel offers a free one way Tuktuk ride into town which only takes about 10 mins. When we were ready to come back we simply WhatsApp’d the driver to collect us for $3 (US), which could be added to your room bill if you didn’t have cash.

On leaving the hotel pretty much all staff on site came to wave us goodbye including the chef’s who we’d not seen. That level of detail sums up the hotel and the great leadership it has from Sy.

I cannot rate this hotel highly enough, it’s a quality place but it’s the staff and its people that make this a place I will never ever forget and hope to return to sometime in the future.

Thank you for an unforgettable stay.

Wonderful small hotel. Stayed in the Royal Suite. Lovely big room with good lounge area and a spacious bathroom with rainwater shower. Pool area is a welcome oasis in the heat. Great little restaurant with a good choice of breakfast. Staff were so friendly! Free Tuk Tuk in to town about 10 minutes away.

We had a wonderful stay at Shintana Saya Residence. The staff were incredibly kind, warm, and attentive—going above and beyond to make us feel truly welcome. When we arrived, they were all there to greet us with genuine smiles, and when it was time to leave, they gathered once more to bid us farewell and wish us a safe journey home.

David, although we didn’t have the chance to meet, I wanted to let you know how exceptional your team is. They are dedicated, hard-working, and a true credit to your residence. Once the hotel reopens, I sincerely hope you'll consider bringing them back.

We had a wonderful stay at Shintana Saya Residence. The staff were incredibly kind, warm, and attentive—going above and beyond to make us feel truly welcome. When we arrived, they were all there to greet us with genuine smiles, and when it was time to leave, they gathered once more to bid us farewell and wish us a safe journey home.

David, although we didn’t have the chance to meet, I wanted to let you know how exceptional your team is. They are dedicated, hard-working, and a true credit to your residence. Once the hotel reopens, I sincerely hope you'll consider bringing them back.

Thank you again for a memorable experience.

10
“5-star experience”
The staffs and the boss are really nice. Also they provided services more than its price. If I will come back to siem reap, I will definitely choose this one again.
The arranged trip is also very nice to have. They are very reliable.

Peace of tranquility in Siem Reap! The staff were super friendly and they made my stay. Delicious breakfast and located just between Angkor Wat and the town centre. Easy to access both :) Loved it, can't wait to come back! I wish I stayed longer!

Absolutely amazing stay at Shintana Saya. Staff were increadibly helpful and service oriented. My wife summed it up well - ,most zen hotel we have ever stayed at. Beautiful pool area, nice breakfast and nice small things like pieces of fresh fruit when we got back from our day sighteeing in Ankor. Strongly recommend this hotel.

Everything about this hotel was amazing, specially the staff. All guys were so welcoming, attentive and caring.Everyday we received "welcome back" drinks, snacks and fruits in the room. Room was serviced twice a day! Design and decoration of the room was beautiful. Wi-Fi connection was strong. Location of the hotel was 10 min tuk tuk ride from the city center ( hotel provide free tuk tuk rides to the city). It was nice to come back to the peaceful area after the pub street noise.
Swimming pool was clean,water was pleasantly cool.
There were only 9 rooms in this boutique hotel, so each guest receives max attention.Highly reccommended !!!

I travelled a lot and tried many hotels but this one is just AMAZING
A little Paradise on Earth
From the housekeepers to the waiters and a special thank you to the manager.
Everyone was so kind and the food at the hotel is very good !
Dont forget to book a tour with Tigger !!!
Thank you so much for the wonderfull we had.

Many apologies for this late submission. My sister, her friend (the two of them shared a room) and I booked two rooms in January 3025. Very simply, we were treated like royalty; the service was faultless, the spacious rooms were impeccable, and every one was most helpful. The dining area, while small, served fresh juices and coconut water for the asking and the chef was eager to customise the breakfast offering, which was sumptuous. Also, the hotel arranged all local transport which could go on the bill. Although the location may appear to be a bit far from the hourly-burly of the town Center, it’s only 10 minutes away from an auto-rickshaw ride. Would stay at this lovely oasis anytime.

Staff and service were so fantastic. My 11 year old said she felt like royalty! They greeted me by name with so many welcome drinks, fruit and extras every day. Wonderful communication and set up tours for us with fantastic drivers and guide. The property itself is so beautiful and welcoming. We had 2 suites connected with so much room. They opened early for breakfast on our departure day so we didn’t miss out. Absolutely outstanding!

We thoroughly enjoyed our stay here. Everything was perfect. We hope to visit again in the future.

It was a wonderful stay in which we could have not asked for more.
Extremely welcoming and friendly staff in a fantastic hotel.
This made our trip to Cambodia even more unique!

We hope to come back some time!

A big thank you and best regards from Munich, Germany!

Julia & Moritz

Sy was fantastic and very helpful. He went above and beyond to assist us with every request/question we had and to make sure we had a pleasant stay.

We recently stayed at Shintana Saya in Siem Reap with my family, who had never travelled to Asia before. Since it was my father’s 80th, we wanted somewhere a little more boutique and personal—and wow, this place absolutely delivered!

Let’s break it down (spoilers ahead!):

✨ Airport Pickup – From the moment we landed, we felt taken care of. A spotless, super-comfy car picked us up, complete with ice-cold water and chilled flannels—just what you need after a long journey.

🤝 Warm Welcome – When we arrived, we were greeted by the entire team with genuine warmth. The staff weren’t just polite; they were genuinely kind and helpful, making us feel like VIPs from the start.

🎪 Effortless Trip Planning – With only two nights in Siem Reap, we wanted to make the most of it. The hotel organised everything—tickets to the Phare Circus (a must-see!), a fascinating visit to the rat-led landmine detection project (sounds unusual, but trust me, it’s worth it), and, of course, a smooth, stress-free trip to Angkor Wat. They have their own drivers and transport, which made everything effortless.

🏨 The Hotel Itself – A peaceful boutique retreat with everything we needed, but the real highlight? The staff. They went above and beyond, always with a smile, making sure we had the best experience possible.

Would I recommend Shintana Saya? Without a doubt. Would we stay again? In a heartbeat. If you’re looking for a special stay in Siem Reap with top-notch service and a personal touch, this is the place to book.

Already looking forward to our next visit! 🌟

Highly personalized treatment in a beautiful small hotel in Siem Rep. close to Angkor Wat, very convenient for an early, sunrise visit. Surprisingly high quality ford in the restaurant. Beautiful room and swimming pool. Loved it.

Staff was fantastic! Delightful small personal hotel close to
Angkor Wat!! Great swmming pool!