Hilton Garden Inn Phoenix/Tempe ASU Area

Very clean and the staff were great!

Great staff members I love the Hiltons made my husband birthday very special and very welcome

Nice hotel. Lots of options for eating and shopping right around. Great location. Spinatos Italian restaurant in the same parking lot was fabulous. However, the beds were rather uncomfortable and the air conditioning was not cooling enough as a wall unit and not centralized.

No complementary breakfast

The hotel was very clean with attentive staff that provided excellent service. The breakfast was delicious and free coffee is served in the lobby during the morning.

The front door also locks after 11 and requires your room key to open it, which made us feel safe.

I would recommend this hotel for those staying in the Tempe area.

Excellent

We had a deeply disappointing experience at the Hilton Garden Inn – Phoenix/Tempe ASU Area. Our room door wouldn’t lock unless slammed extremely hard, causing dust to fall from the door frame — a major safety and structural concern. The bathroom had no hand soap, and when we called the front desk, they simply said they were out. We never received any during our stay.

The room itself was in poor condition: the bracket holding the iron was coming off the wall and could easily cause injury. The wall-mounted AC unit was partially detached and loosened further every time the temperature was adjusted. One family member had to switch rooms because their AC was completely broken. We also found a live bug near the chair in the corner of the room.

Late one night, we went to the lobby for assistance, but no staff could be found — no one answered, no signage, no bell. For a Hilton-branded hotel, this property fell far short in safety, cleanliness, and service. No follow-up, no apology, no attempt to make things right. We won’t be returning, and I can’t recommend this location until serious improvements are made.

Perfect for my needs

I couldn’t stay there! You guys wouldn’t let me get my refund back because I pushed the wrong date so I couldn’t take off of work so my money was wasted and the room !

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This is a great place and easy access. Check in was quick and easy. The clerk was not very nice but may have had a bad day.

Desk staff was amazing and friendly Aliyah greeted us with the most pleasant smile and kindness. She and Nina were very professional yet kind and accommodating . They are exactly what customer service representatives should be. The bartender was also very awesome. He was very attentive and our food was wonderful. We will return to this hotel and recommend it to everyone visiting Tempe.

Staff members walked in our room twice. The second time they just open the door but both happened in the morning. Just inconvenient, other than that room was clean great area.

Wish the store to buy snacks would stay open a little later.

Helpful staff and very relaxing.

Nice people and very accommodating

Good place, friendly staff.

Wish they offered a shuttle

Our phone wakeup call did not work for 6:00 am
They came by and knocked at the door at 6:30,
We appreciated the gesture, thanks!

Decent hotel next to a couple good restaurants. Walking distance to the Tempe Market place. I would stay here again.