Heeton Concept Hotel – Luma Hammersmith

Hotels
8.8 (4559 reviews)
28-36 Glenthorne Road , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Garden
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
8.28
Some reviews mention cleanliness issues, suggesting it can be improved.
Service
9.55
Most guests noted friendly staff, though some experienced issues with acknowledgment.
Location
9.79
Consistently highlighted as excellent, with close proximity to the metro and central areas.
Room Quality
8.24
Several reviews mention issues regarding room functionality and access to windows.
Amenities
8.77
Amenities mentioned generally meet expectations, though there could be more options.
Value for Money
8.73
While some guests found the experience valuable, others felt it could be better for the price.
Food and Beverage
7.78
Breakfast options received mixed reviews, with some stating limited variety and quality.
Overall Experience
9.25
Overall satisfaction reported, though with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:26

Property Description

Convenient Location
Situated in the heart of Hammersmith, Heeton Concept Hotel - Luma Hammersmith offers easy access to popular venues like the Aventim Apollo and Riverside Studios. With Hammersmith Stations a stone's throw away, exploring London's iconic landmarks is a breeze.

Shopping and Entertainment
Surrounded by the bustling Hammersmith King Street shopping district and the renowned Westfield shopping center, guests can indulge in retail therapy or catch the latest movies without hassle.

Accessibility and Connectivity
Just a short walk from the Olympia exhibition center and a quick ride from Heathrow Airport, our hotel ensures convenience for both business and leisure travelers. Explore the city effortlessly with the nearby Green Park station's direct connection to Buckingham Palace.

Experience comfort and convenience at Heeton Concept Hotel - Luma Hammersmith. Book your stay now for a memorable London getaway.

Important information:

Guests are advised the same card that was used to make the booking will be required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 4559 reviews
Cleanliness: 8.28
Service: 9.55
Location: 9.79
Room Quality: 8.24
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 9.25
D
Dan • solo_traveller • gb
6
Cons:

Room lighting kept tripping out. Fixed PM and then work up without lighting the next morning.

Basement room smelt of damp and down a corridor more like a back of house area. Stayed before and upper floors were fine.

2026-06-27 • via Nuitee
M
Martyna • couple • gb
10
2026-06-27 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-06-26 • via Nuitee
K
Kelly • solo_traveller • gb
10
Pros:

Spotless hotel, air con room , quiet & central location. Friendly & helpful staff. Great value for money

2026-06-26 • via Nuitee
P
Paul • couple • gb
7
2026-06-26 • via Nuitee
L
Lenka • solo_traveller • cz
7
Pros:

Dobrá lokalita, blízko stanice metra. Pokoj čistý, dobře vybavený.

Cons:

Ubytování jsme si zaplatili včetně snídaně, ale hotel snídaně nenabízí. Pouze si na recepci můžete do sáčku vzít croissant, jogurt, udělat kávu nebo čaj. Není zde ani prostor, kam si sednout a sníst.

2026-06-26 • via Nuitee
N
Nina • extended_group • no
6
Pros:

Beliggenheten var veldig bra, hyggelig personale.

Cons:

Rommene var veldig små, ikke en stol til å sitte på, vasken i oppholdsrommet.Syns absolutt ikke rommet stod i forhold til pris.

2026-06-26 • via Nuitee
F
Fran • couple • gb
9
Perfect
Pros:

Loved the reception the staff, and location

Cons:

NA

2026-06-24 • via Nuitee
R
Rebecca • solo_traveller • gb
8
2026-06-24 • via Nuitee
F
Fran • couple • gb
9
Great location, reception staff were smashing
Pros:

Great location, great staff

Cons:

NA

2026-06-24 • via Nuitee
A
Anne-Marie • solo_traveller • ie
9
Will definitely book again.
Pros:

Location perfect for us, we wanted to be between Wembley and Landon.
Short walk to the tube. Hammersmith lovely. We felt very safe and comfortable. Lovely pub next door with gorgeous food.

Cons:

Only thing was mo irony on room. Not a big deal though.

2026-06-24 • via Nuitee
M
M • couple • gb
9
Bit of a hidden gem, for value , convenience and quality.
Pros:

Really clean and modern. The location was handy for the tube. Air conditioning was ice cold and showers were powerful and hot.

2026-06-23 • via Nuitee
M
Monika • family_with_children • hu
9
Pros:

Good location, 4 metro lines are available nearby. The staff was very friendly and helpful.

Cons:

We asked for breakfast, but it was just a breakfast for "To Go". No tables or chairs to sit and eat, you could put your breakfast pieces into a paper box and you could bring them to your room or you could go outside and eat them in the garden. This was not mentioned in the booking details.

2026-06-23 • via Nuitee
M
Marilia • extended_group • br
7
Foi boa no geral. Funcionarios muito simpaticos e prestativos. E o hotel era funcional e basico.
Pros:

Quarto e camas confortaveis. Banheiro limpo. Mas minusculo

Cons:

Nao temos um salao para o cafe da manha. E na semana em que fiquei em Londres quase todas as linhas de metro p esse bairro estavam paradas.

2026-06-22 • via Nuitee
S
Samuel Simone • solo_traveller • ch
9
2026-06-21 • via Nuitee
K
Karoliina • family_with_children • fi
8
Hyvä hinta-laatu suhde ja rauhallinen hotelli
Pros:

Ystävällinen ja avulias henkilökunta, 24/7 vastaanotto, siistit huoneet ja tilat, huoneessa oli ilmastointi ja hiljaista. Sijainti on oikein hyvä.

Cons:

Aamiainen on tarjolla, mutta sen syömiseen ei ole varsinaisesti mitään paikkaa. Huoneessa ei ollut yhtäkään tuolia tai pöytää, jonka ääressä olisi voinut syödä.

2026-06-21 • via Nuitee
M
MARISA • solo_traveller • es
7
Pros:

The location is very good

Cons:

We’d already been there for over 8 years. Now the rooms look a bit older

2026-06-21 • via Nuitee
H
Halimo • extended_group • se
6
2026-06-20 • via Nuitee
A
Alessandra • extended_group • it
10
Bella struttura
Pros:

Comodo alla metro, bella zona, tranquilla. L’albergo era pulito, buona colazione

Cons:

Nulla

2026-06-20 • via Nuitee
G
Giuseppe • solo_traveller • it
8
Pros:

Posizione

Cons:

Bisogna fare colazione in piedi... Non c'è spazio in camera e non c è sala per colazione

2026-06-20 • via Nuitee