The Imperial Hotel

Hotels
6.9 (808 reviews)
35 King Street , Castle Douglas , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Pets allowed
Safety deposit box
Packed lunches
Darts
Non-smoking throughout
Shared lounge/TV area
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Central location
Cons:
Poor cleanliness
Outdated facilities
Lack of heating

Categories

Cleanliness
5.11
Multiple reviews indicated poor bathroom cleanliness and gaps in windows causing coldness.
Service
8.58
Staff were described as friendly, welcoming, and accommodating.
Location
8.62
The hotel is in a very central location, making it convenient for visitors.
Room Quality
5.57
Rooms noted as very outdated with issues like lack of heating and noise.
Amenities
6.1
Several amenities such as breakfast were highlighted, but overall the facilities need upgrading.
Value for Money
7.06
Considering the prices, some guests expected better conditions and upkeep.
Food and Beverage
8.11
Breakfast was frequently praised for its quality and variety.
Overall Experience
6.08
Overall experiences varied significantly; some guests had enjoyable stays while others did not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:43

Property Description

Victorian Charm and Modern Comfort
Experience the perfect blend of Victorian charm and modern comfort at The Imperial Hotel in Castle Douglas.

Amenities Galore
Indulge in the convenience of 3 bars, a private car park, and a pool room with dart boards. Enjoy delicious Scottish home-cooking made from local produce.

Ideal Location for Activities
Located centrally, our hotel is perfect for fishing, walking, cycling, and golfing enthusiasts. With 30 golf courses nearby, you'll never run out of options.

Book now to revel in the historic charm and modern amenities at The Imperial Hotel.

Important information:

Please note that on Friday and Saturday nights the adjacent bar has loud music and there may be noise disturbance to the bedrooms.

We don't accept dogs listed under the Dangerous Dogs Act which are: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa and XL Bully.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for £5 per person per night when using an existing bed.
    Children from 11 years old to 16 years old stay for £10 per person per night when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 808 reviews
Cleanliness: 5.11
Service: 8.58
Location: 8.62
Room Quality: 5.57
Amenities: 6.1
Value for Money: 7.06
Food and Beverage: 8.11
Overall Experience: 6.08
M
Michael • solo_traveller • au
7
One night stay
Pros:

Good location, great breakfast, lovely staff/owner. Great value for money.

Cons:

Property needs updating but I believe that is scheduled soon.

2026-03-28 • via Nuitee
B
Ben • extended_group • gb
7
2026-03-26 • via Nuitee
N
Neil • solo_traveller • gb
1
Was checked in for 2 night, left after the 1st and had to book another hotel due to the conditions
Cons:

Rooms dirty, smelt of smoke and damp and mould

2026-03-25 • via Nuitee
D
David • couple • gb
8
Pros:

The hotel is dated but we expected that after reading previous reviews. We needed a place for the night and were very happy with what we got. Yes, its not a swanky hotel, but what it is, is clean, comfortable and does a very good cooked breakfast! Good value for money if you just need a stop over.

Cons:

Slightly noisy with only single glazed sash and case windows which also makes the room cold, however, oil filled radiators are in the room to keep the heat up. We found that adequate enough.

2026-03-17 • via Nuitee
A
Alan • couple • gb
9
Nice stay for a short break, ideal for walkers etc
Pros:

Room was lovely, looked newly refurbished,

Cons:

Didn’t like the old fashioned double bed with zipped single mattresses. Also on arrival to room the room was freezing cold. But once electric heater was on warmed up nicely.

2026-03-16 • via Nuitee
C
Cook • couple • gb
5
Pros:

Location was good and price was cheap.

Cons:

Room and hotel were very 'tired' and bathroom was quite dirty.

2026-03-11 • via Nuitee
O
OLDALE • couple • gb
7
Pros:

Friendliness of staff

Cons:

The town

2026-03-10 • via Nuitee
M
Margaret • solo_traveller • gb
9
Coaching house visitor
Pros:

Welcome from reception warm and helpful, knowledgeable about area. Was lovely sitting in lounge in a quiet place with laptop.
In the evening brought takeaway to lounge and plates and cutlery provided by hotel staff, then they cleaned everything and I went to Sam's bar and again staff and locals were warm and welcoming.
Breakfast was a feast that kept me going tilt evening meal.
Special thanks to Patricia x

2026-03-06 • via Nuitee
R
Ruth • couple • gb
9
Perfect for nature photography
Pros:

It was clean and had plenty of very hot water , the breakfast was excellent and the staff were incredibly friendly and helpful

Cons:

It was a little tired but everything was clean

2026-03-06 • via Nuitee
E
Elaine • solo_traveller • ca
6
2026-03-03 • via Nuitee
B
Babs • couple • gb
2
It's a thumbs down!
Pros:

The staff were great. When we asked for a different room, it was no problem. The breakfast was OK. Didn't manage down for breakfast the second morning as we had such a great time in the bar the night before! The locals are really friendly folk!

Cons:

Unfortunately the first room we had was grotty to say the least! Broken window, terrible shower and in need of a good clean. The second room was only slightly better. The whole hotel is in need of some TLC. In its present state I wouldn't recommend staying there, which is a shame as the staff were great.

2026-03-01 • via Nuitee
D
David • extended_group • gb
5
Pros:

The staff was very helpful

Cons:

Paid for a double bed , got to single
Beds pushed together vertically uncomfortable
Poor nights sleep

2026-02-28 • via Nuitee
J
John • solo_traveller • gb
1
Uncomfortable
2026-02-26 • via Nuitee
S
Steve • family_with_children • gb
9
Made very welcome and very good value for money
Pros:

Staff members were fantastic

2026-02-14 • via Nuitee
C
Catherine • solo_traveller • gb
4
Sad and very tired building
Pros:

Location and good parking

Cons:

Dirty room very dusty with cobwebs and only one plug socket . The sink was cracked and window In The bathroom . Bed clean and comfortable breakfast far for the cost . The shower did not work and the water was not hot for a wash. The heating was not on till the night so you needed a fan heater on which took the only electric
Socket. It was a sad experience .

2026-02-12 • via Nuitee
J
James • couple • gb
8
Good wee night in the bar
Pros:

Staff and locals very friendly

Cons:

Probably a wee bit old fashioned but clean and functional

2026-02-10 • via Nuitee
A
Anne • couple • ie
7
Pleasant place to stay for ferry crossing. Lovely town, dependent shops
Pros:

Nice hotel, staff very welcoming. Hotel just a bit dated but had lovely character which is lacking in modern facilities

Cons:

Aged carpets and bathrooms

2026-01-25 • via Nuitee
C
Cameron • couple • gb
10
Excellent in all regards.
Pros:

Everything was perfect.

Cons:

Nothing could have been better.

2026-01-25 • via Nuitee
G
Gordon • extended_group • gb
6
2026-01-22 • via Nuitee
G
Gordon • extended_group • gb
6
2026-01-22 • via Nuitee