The Imperial Hotel

Hotels
6.9 (874 reviews)
35 King Street , Castle Douglas , gb

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Family rooms
Pets allowed
Laundry
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Central location
Cons:
Poor cleanliness
Outdated facilities
Lack of heating

Categories

Cleanliness
5.11
Multiple reviews indicated poor bathroom cleanliness and gaps in windows causing coldness.
Service
8.58
Staff were described as friendly, welcoming, and accommodating.
Location
8.62
The hotel is in a very central location, making it convenient for visitors.
Room Quality
5.57
Rooms noted as very outdated with issues like lack of heating and noise.
Amenities
6.1
Several amenities such as breakfast were highlighted, but overall the facilities need upgrading.
Value for Money
7.06
Considering the prices, some guests expected better conditions and upkeep.
Food and Beverage
8.11
Breakfast was frequently praised for its quality and variety.
Overall Experience
6.08
Overall experiences varied significantly; some guests had enjoyable stays while others did not.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:43

Property Description

Victorian Charm and Modern Comfort
Experience the perfect blend of Victorian charm and modern comfort at The Imperial Hotel in Castle Douglas.

Amenities Galore
Indulge in the convenience of 3 bars, a private car park, and a pool room with dart boards. Enjoy delicious Scottish home-cooking made from local produce.

Ideal Location for Activities
Located centrally, our hotel is perfect for fishing, walking, cycling, and golfing enthusiasts. With 30 golf courses nearby, you'll never run out of options.

Book now to revel in the historic charm and modern amenities at The Imperial Hotel.

Important information:

Please note that on Friday and Saturday nights the adjacent bar has loud music and there may be noise disturbance to the bedrooms.

We don't accept dogs listed under the Dangerous Dogs Act which are: Pit Bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa and XL Bully.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for £5 per person per night when using an existing bed.
    Children from 11 years old to 16 years old stay for £10 per person per night when using an existing bed.
    People no matter the age stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 874 reviews
Cleanliness: 5.11
Service: 8.58
Location: 8.62
Room Quality: 5.57
Amenities: 6.1
Value for Money: 7.06
Food and Beverage: 8.11
Overall Experience: 6.08
J
joanne • couple • gb
8
Good accommodation in the heart of the events we were there for with lovely friendly staff
Pros:

Staff are lovely, friendly & helpful.

Cons:

Nothing

2026-07-17 • via Nuitee
A
Angela • couple • gb
1
Absolutely horrendous
Pros:

I have been to a solicitor today with photographs of the state of this place the bed the pillows where covered in copious amounts of brown stains there was mold and dirt everywhere the people in the back of the pub where horrible to my wife the shower was an inch deep with black mold pidgeons were getting in to the kitchen the place should be shut down i am calling the environmental health tomorrow my wife has blood cancer and we went as a treat I have spent thousands of pounds through booking ,com and won't anymore we slept in a public car park from 4am in the morning in the car as this place was so disgusting I will be putting this and the photos all over social media and our solicitor is pursuing this I want our money back and an apology we are both in our sixties and don't deserve this at all

Cons:

Abuse as we entered the back from car park stains on mattresses and pillows everywhere never been washed for years absolutely filthy with muck and deep mold the place was crawling with germs I have photos of everything

2026-07-13 • via Nuitee
R
Raymond • solo_traveller • ie
1
Cons:

Room was dirty pizza boxes with pizza still in them. Bed sheets was dirty room was smelly

2026-07-13 • via Nuitee
K
Kelly • solo_traveller • gb
8
2026-07-10 • via Nuitee
I
Ian • solo_traveller • gb
8
2026-07-09 • via Nuitee
J
Janet • couple • gb
1
2026-07-06 • via Nuitee
G
Glenn • couple • gb
8
Pros:

breakfast very good

2026-07-01 • via Nuitee
J
Joanna • solo_traveller • us
7
It’s a great bang for the buck for a short stay in Castle Douglas, Scotland!
Pros:

The staff was phenomenal at this establishment! We received a tasty breakfast with the price of the room, each day of our stay! And, The Imperial Hotel was located near a great innovative restaurant right next door! We also loved the Castle Douglas activity in the vicinity!

2026-06-29 • via Nuitee
J
James • couple • gb
1
Pros:

Didnt stay for breakfast

Cons:

The place is shabby and uncomfortable. Its beyond the phrase needs a refresh, it needs gutting out. The room was grim, carpets stained with god knows what and the bathroom was disgusting. We booked for two nights and bugged out after one as the prospect of spending another night in that horrible room was unbearable

2026-06-29 • via Nuitee
I
Ian • solo_traveller • gb
6
Pros:

Breakfast was excellent ........staff very friendly

Cons:

Room requires upgrade......dated decor

2026-06-28 • via Nuitee
M
Miguel • couple • pt
6
Pros:

O pequeno almoco tipico e muito bem servido e o espaco muito familiar.

Cons:

Limpeza do quarto.

2026-06-25 • via Nuitee
R
Richard • solo_traveller • gb
6
2026-06-25 • via Nuitee
L
Lesley • solo_traveller • gb
10
Pros:

The staff are really warm and friendly. Breakfast was lovely, great selection. A fantastic place to stay for a couple of nights to explore the surrounding area.

Cons:

Everything was fine.

2026-06-25 • via Nuitee
B
Blake • couple • au
8
The staff are fantastic and very helpful and friendly
Pros:

Central to where we wanted to visit

2026-06-24 • via Nuitee
C
Chris • solo_traveller • gb
7
Value for money room in a good location
Pros:

Friendly, family run hotel with good cooked breakfast included

Cons:

The noisy plumbing

2026-06-23 • via Nuitee
I
Ian • solo_traveller • gb
9
2026-06-22 • via Nuitee
A
Anthony • extended_group • gb
4
Poor
Pros:

Not very clean. Outdated

Cons:

Lack of cleanliness.outdated interior

2026-06-21 • via Nuitee
C
Colin • solo_traveller • gb
9
Pros:

Excellent location. Comfortable room. A filling breakfast.

2026-06-19 • via Nuitee
W
William • solo_traveller • gb
8
Pros:

The staff were so welcoming,helpful and friendly. Breakfast in morning was great. Everything was nice and clean.

Cons:

Mattress was too soft for my liking. Bathrooms are dated.

2026-06-19 • via Nuitee
C
Colin • solo_traveller • gb
9
Pros:

Clean and comfortable room. Excellent breakfast. Off road parking.

Cons:

All fine for me.

2026-06-16 • via Nuitee