Staybridge Suites - Benton Harbor-St. Joseph by IHG

Hotels
•
Staybridge Suites
7.6 (259 reviews)
1275 Cinema Way , Benton Harbor , US
+1 269-371-0000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location near shopping/food and close to the beach
Friendly, helpful staff (several mentions)
Clean rooms/property in many reviews
Good/bountiful breakfast and strong coffee
Modern gym, laundry facilities and other on-site amenities
Happy hour/free snacks mentioned positively
Cons:
Pool problems: dirty, closed sometimes, or overly chlorinated
Construction debris at entrance reported
Inattentive or slow front-desk service (long waits, staff socializing)
Room maintenance issues: broken TV, deadbolt problems, dusty fixtures
Housekeeping lapses: unclean floors, missing sheets/pillows in some stays
Perception of high room price / lower value for money

Categories

Cleanliness
7.2
Mixed comments: many guests called rooms and property clean, but there are repeated issues (dirty pool, dusty chandelier, unclean floors in some rooms) that lower the score.
Service
7
Mixed service feedback: several mentions of friendly, helpful staff, but multiple reports of slow or inattentive front-desk service (long check-in waits, staff socializing, delays retrieving sheets).
Location
8.8
Consistently praised: great location near shopping, food and about 10 minutes from the beach — repeatedly noted as a strong point.
Room Quality
7.6
Generally comfortable and well stocked (toiletries, towels), but some rooms noted as smaller than pictured, a few maintenance issues (TV failure, deadbolt), and at least one report of an uncomfortable bed.
Amenities
7.4
Good offerings (modern gym, laundry, happy hour, outdoor area), but amenity problems impact score: pool cleanliness/availability issues and broken items (juice machine).
Value for Money
6.8
Several guests felt the room price was high relative to the experience; additional out-of-bed linens/pillows issues and occasional service lapses lowered perceived value.
Food and Beverage
8.2
Breakfast and coffee receive frequent positive mentions (good, plentiful, delicious); occasional equipment issues (juice machine) noted but overall strong.
Overall Experience
7.8
Overall positive stays reported with clean rooms, good location and friendly staff, though experiences were sometimes marred by pool issues and inconsistent service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Indoor Pool

Experience ultimate relaxation in our inviting indoor pool, perfect for a refreshing swim or unwinding after a long day of travel.

Convenient 24-Hour Front Desk

Our dedicated staff is available around the clock to ensure your needs are met promptly, providing a seamless and stress-free stay.

Complimentary High-Speed WiFi

Stay connected with our free high-speed WiFi available throughout the property, allowing you to easily share your travel moments with loved ones.

Book your stay at Staybridge Suites - Benton Harbor-St. Joseph, an IHG Hotel, and indulge in comfort and convenience during your visit to Benton Harbor.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 259 reviews
Cleanliness: 7.2
Service: 7
Location: 8.8
Room Quality: 7.6
Amenities: 7.4
Value for Money: 6.8
Food and Beverage: 8.2
Overall Experience: 7.8
B
Bruno • family_with_children • us
7
Good for one night
Pros:

Easy to get to, comfortable and clean

Cons:

The electrical isn’t good. I turned on the blow dryer and all went dark, and nothing else was on except the lights. The front-desk attendant was nice to quickly go to the electric board and fix it, but it seems it’s a recurring occurrence in multiple rooms.

2026-11-03 • via Nuitee
K
Kevin • couple • us
10
Great location by shopping and food
Pros:

Breakfast was ok
Coffee was great!

Cons:

Falling debris from construction at entrance

2026-10-18 • via Nuitee
S
Shauna • extended_group • us
5
2026-10-15 • via Nuitee
M
Montaysia • extended_group • us
10
2026-10-10 • via Nuitee
T
Todd • couple • us
8
Cons:

The pool was very dirty so we did not use it. Was disappointed about that

2026-09-15 • via Nuitee
J
Jacqueline • family_with_children • us
7
2026-09-10 • via Nuitee
D
Daphne • family_with_children • us
10
Our stay at the hotel in Michigan was relaxing, comfortable, and the perfect way to enjoy our beach
Pros:

The staff at Staybridge Suites were very friendly, helpful in making suggestions on what activities to do. The hotel was also very clean. We will definitely be staying there again in the future.

Cons:

If the tv in our hotel hadn’t stopped working.

2026-09-08 • via Nuitee
K
Keith • solo_traveller • us
6
Cons:

It is tired looking.

2026-08-31 • via Nuitee
R
Roxanna • extended_group • us
8
It was a clean room. The rooms were fully stocked with toiletries and towels. It was clean and quiet. Would definitely s
Pros:

The property was clean and the breakfast was good.

Cons:

I wish the pool was open until 11 on the weekend.

2026-08-30 • via Nuitee
B
Betty • couple • us
10
Pros:

Great location.

2026-08-29 • via Nuitee
A
ASHLEY • family_with_children • us
10
Wet pleased with our stay. First time staying at this hotel and now would look for these where ever I stay.
Pros:

The room and laundry facilities. My kids liked the pool!

Cons:

Not really anything.

2026-08-23 • via Nuitee
D
Don • couple • us
5
Cons:

Floor was not clean and was told they didn’t have a mop for us to clean the floor ourselves

2026-08-19 • via Nuitee
A
Anastasia • family_with_children • us
9
Wonderful! I will definitely come back!
Pros:

Friendly staff! Beautiful suites with so many amenities. Happy hour free snacks on Monday-Wednesday. Breakfast was delicious and plenty. Huge modern gym, pool and outdoor sitting area. Just loved it!

Cons:

Nothing, chandelier lights in my room had dust but generally the place was clean.

2026-08-18 • via Nuitee
T
Teresa • extended_group • us
10
2026-08-11 • via Nuitee
D
Dorothy • family_with_children • us
8
Overall good
Pros:

The breakfast was good and service was good, the staff was helpful and polite

Cons:

Extra day bed, need sheets and not enough pillow. Had to ask. Price of room was high.

2026-08-06 • via Nuitee
A
Acosta • solo_traveller • us
10
2026-08-02 • via Nuitee
G
Greg • solo_traveller • us
8
2026-07-22 • via Nuitee
M
Mikayla • couple • us
9
Pros:

Very clean rooms, staff was polite, 10 minutes from the beach and a great continental breakfast.

Cons:

The walls are very thin,, so we could hear people above us at all hours of the night walking around. Our deadbolt didn’t work on our door in our room.

2026-07-16 • via Nuitee
M
MaeLee • family_with_children • us
10
2026-07-08 • via Nuitee
S
Sarah • extended_group • us
6
Fine
Pros:

Room was nice. Smaller then the pictures make it seem but staff was friendly and helpful

Cons:

Never came to take trash or replenish towels/toilet paper the whole stay

2026-06-30 • via Nuitee