Hotel Roc et Neige

Hotels
Independent
7.8 (81 reviews)
Route des Monnaies 46, Chateau-d'Oex, 1660 , Chateau-d'Oex , CH

Pets allowed

Facilities

Free breakfast
Meeting rooms
Free WiFi
Terrace
Garden
Luggage storage
Sauna
Ski storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Helpful staff
Spacious room
Good breakfast
Beautiful nature surroundings
Cons:
Lack of comfort
Noise from other guests

Categories

Cleanliness
6.55
There's noise from other guests, which may affect the perceived cleanliness.
Service
9.05
Juan at the reception was extremely helpful and courteous.
Location
8.55
Desirable location to stay in town and visit nearby attractions.
Room Quality
7.05
Spacious room but lacks comfort with pillows and additional amenities.
Amenities
7.55
Missing a kettle in the room, but overall amenities are standard.
Value for Money
7.55
Hotel is expensive but still offers a fair experience.
Food and Beverage
8.05
Breakfast was well laid out with typical European selections.
Overall Experience
8.05
Overall a good experience, with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:02

Property Description

Recreational Amenities
Spend the day on the slopes or relax in the sauna, perfect for unwinding after a day of activities.

Dining and Refreshments
Indulge in delicious meals at Roc et Neige Restaurant and grab a drink at the bar/lounge or snack bar. Don't miss out on the complimentary buffet breakfast every morning.

Convenience and Comfort
With complimentary Wi-Fi, concierge services, and ski storage, every need is catered to. Pamper yourself with daily housekeeping and enjoy cable programming in the cozy guestrooms.

Plan your stay at Hotel Roc et Neige now for a delightful retreat in the heart of Chateau-d'Oex!

Important information:

  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Guests are provided with free hand sanitizer

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.8
Based on 81 reviews
Cleanliness: 6.55
Service: 9.05
Location: 8.55
Room Quality: 7.05
Amenities: 7.55
Value for Money: 7.55
Food and Beverage: 8.05
Overall Experience: 8.05
R
Rika
6
Pros:

Manque un peu de confort. Pas de bouilloire dans la chambre. Les oreillers sont plats.

2025-09-28 via Nuitee
J
John family
8
Pros:

The room was spacious for two people. Shelves and bookcase for additional storage helpful. There was one straight desk cha in r, not conducive to read. Breakfast was well laid out with typical European selections.

2025-09-15 via Nuitee
M
Muhammad
10
Pros:

Juan at the reception was extremely helpful and courteous—I would strongly recommend this place to stay in town or visit nearby attractions in Gstaad.

2025-09-08 via Nuitee
K
Kirsten
8
Pros:

Fint hotell med vacker natur runt om. Finns ingen ljudisolering och man hör tydligt när andra gäster använder toa och dusch och bara pratar. Fin frukost.

2025-08-18 via Nuitee
D
DERIK family
10
Pros:

Hotel is extremely nice and best to stay
OLD looks hotel but
OLD IS GOLD
just need to add some breakfast
I know 🇨🇭 is very expensive but should think
Otherwise all good and fantastic

2025-07-14 via Nuitee
R
Ronny
8
Pros:

Etwas in die Jahre gekommen und nicht auf dem neuesten Stand. Personal war sehr freundlich und hilfsbereit.

2025-06-09 via Nuitee
G
Glenn
2
Pros:

Upon arriving at the property, the guest is met with filthy condition very much unlike what appears in pictures on the site, and in a general state of sad disrepair. The rooms are of hostel not hotel quality. Within minutes of arriving there, it became very clear that I couldn't stay there, and that even though we had prepaid for the reservation and it was not cancelable, I would definitely risk forfeiting my deposit in order to avoid staying there. I immediately began looking for another hotel.

2025-06-05 via Nuitee
X
Xavier
8
Très beau sejour
Pros:

Accueil charmand, hotel vieillissant mais bien entretenu, petit dejeuner avec des produits locaux tres bon et copieux.

2025-04-27 via Nuitee
X
xavier
10
Très bien exposé ! Parfait
Pros:

Accueil simplifié grâce à la possibilité de récupérer ses clefs via une boîte aux lettres
Petit déjeuner complet
Possibilité d’obtenir un adapteur prise auprès de la réception
Cadre autour de l’hôtel magnifique

2025-04-14 via Nuitee
D
Dawn
10
Pros:

Love the breakfast and staf! Amazing comfortable bed and pillow!

2025-02-05 via Nuitee
S
Samir family_with_children
2
Pros:

Property is in great location but rooms are outdated.
Showers need upgrades
Ok , for one night if have no obtions.
Night person is not responsible. We requested bedding and she said housekeeping will bring it . They never come.

2024-07-20 via Nuitee
C
Cornelia family
10
Pros:

Nähe vom Dorf und Bahnhof. Schöne Bergsicht rundherum.

2024-01-29 via Nuitee
H
Helle
10
Hyggeligt og rart sted
Pros:

Det er et rigtig hyggeligt og “lille” hotel, personalet er meget venlige og hurtige til at slå over i engelsk når man spørger dem!

2024-01-26 via Nuitee
F
Fatma
10
Pros:

Très bonne hôtel dans un charmant village la chambre etait propre et spacieuse bien chauffer malgré le froid personnel souriant bon petit dejeuner avec fromage local, vous bénéficiez d'un pass pour prendre le train gratuitement tout le long de votre sejour et activité a prix reduit

2024-01-03 via Nuitee
G
Gracia
4
Pros:

Los dos dias que estuvimos no vino ningun dia el servicio de limpieza. Nos decepcionó muchisimo encontrar la habitación sin limpiar cada vez que llegábamos por la noche.

2024-01-02 via Nuitee
B
Benoit
6
Un hôtel de halte au bon rapport qualité prix
Pros:

Bon hôtel de passage, avec des prix raisonnables pour la Suisse. Petite remarque, pour un séjour hors saison. Je n'ai croisé personne. Arrivé à 19h40 et reparti le lendemain à 9h, pas de check in ni Check out. C'est très impersonnel.
Même si le tout était prêt (clefs et enveloppe d'accueil dans la boite à lettres), ça manque un peu de personnalité. J'ai conscience que nous sommes en intersaison, mais ça reste un peu dommage. Pour le reste, c'est ok. Le petit Dej est bien ainsi que la propreté générale.

2023-11-21 via Nuitee
M
Manon partner
8
Pros:

beaucoup de choix au petit déjeuner

2023-10-22 via Nuitee
V
Verified traveler
8
Pros:

J'ai réservé une chambre d'une personne avec un lit une place. La chambre est d'une autre époque mais très propre et en très bon état. La literie est également de bonne qualité et le petit déjeuner fait de produits régionaux.

2023-10-17 via Nuitee
C
Christian
10
Hôtel bien situé
Pros:

Bel environnement au calme. Bon petit déjeuner avec des produits frais et locaux, excellente confiture fait maison. Cependant manque de reapprovisionnement, pas de charcuterie et pas de verre pour le jus de fruits à 8h du matin, personnel absent arrive à 9h. Ménage dans les chambres et sur la terrasse succincts.

2023-09-11 via Nuitee
R
Reto
8
Pros:

Am Samstag abwend, kein Abendmal.
Kein Probkem - aber wie sollen wir die Speiseauswahl bewerten können ?

2023-09-04 via Nuitee