Regal Inn Umhlanga Gateway

Hotels
8 (5066 reviews)
34 Umhlanga Ridge Boulevard. , Durban , za

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Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Ironing service
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Cleanliness
Good location
Friendly staff
Cons:
Limited amenities
Small rooms
Inconsistent cleanliness

Categories

Cleanliness
7.21
Various reviews mentioned dirty bathrooms and unhygienic conditions.
Service
8.68
Staff were noted to be friendly and providing good client service.
Location
9.22
Multiple reviews praised the great location.
Room Quality
7.67
Some rooms were reported to be small, with issues noted like stuck doors and shared water bottles.
Amenities
7.7
Limited amenities reported, such as no fridge or microwave in rooms.
Value for Money
8.16
General sentiment reflects reasonable pricing but some felt it was not worth the money.
Food and Beverage
7.21
Breakfast options were found lacking by some guests.
Overall Experience
8.18
Overall sentiment is mostly positive, but with noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:09

Property Description

Luxurious Accommodation

Regal Inn Umhlanga Gateway offers stylish rooms with modern amenities such as air conditioning, flat-screen TVs, and daily room servicing. Enjoy a comfortable stay with complimentary bed linen, towels, and a kettle in each room.

Convenient Location

Situated in the vibrant Umhlanga district, the hotel is only 400 meters from the popular Gateway Theatre of Shopping. Explore nearby attractions like Umhlanga Main Beach and Granada Square, both just a short distance away.

Exceptional Services

Experience top-notch hospitality with a 24-hour front desk and free private parking on site. Stay connected with complimentary Wifi in public areas and enjoy easy access to King Shaka International Airport, located just 18 km from the property.

Book your stay at Regal Inn Umhlanga Gateway for a memorable and hassle-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 5066 reviews
Cleanliness: 7.21
Service: 8.68
Location: 9.22
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 7.21
Overall Experience: 8.18
C
Celimpilo • solo_traveller • za
9
Wonderful place
Pros:

The room was clean and comfortable

Cons:

No cold water as it was too hot, not even a place at least that someone can find ice

2026-02-14 • via Nuitee
T
Thabo • couple • za
4
Pros:

View from my windows

Cons:

No bar frigde, picture quality of the TV was bad

2026-02-14 • via Nuitee
D
darishan • couple • za
3
The customer service was definitely way below the standard for an establishment of this quality.
Pros:

The location was ideal. Hence I booked.

Cons:

The staff were very unfriendly.
There isn't any telephones in the room, yet the sign says dial 100 for room service.
I walked down to the reception only to be told that there is no room service available as the shop is closed, but they will make a plan to get me a bottle of water. I was told that the reception works with whatsapp and the number is on my card. I was not explained this upon my checking-in. I then waited 45mins for the water and still no delivery. I then whatapped the number and was then told that they will send it up in a few minutes.
Then the following morning, I sent a WhatsApp again asking for a bottle of water is I needed to take medication. I was then told that they do not offer this service as each room only gets 1 bottle of water upon check in. I then asked if this is not covered under room service and was turned down on my request. I also requested a hairdryer and was told that there is a deposit charge for this services and I need to come to reception my myself to collect the hairdryer.

Overall, the customer service made me feel like the establishment definitely does not live up to its motto which I read said "love all, serve all"

I paid for my accommodation in full and I expected a better experience. I was not given a free stay.

2026-02-14 • via Nuitee
B
Bogie peter • solo_traveller • za
8
2026-02-14 • via Nuitee
N
Naidoo • couple • za
10
2026-02-14 • via Nuitee
M
Mkhonto • couple • za
9
Pros:

The bed was comfortable

Cons:

No fridge in my room

2026-02-14 • via Nuitee
A
Ajith • couple • za
7
2026-02-13 • via Nuitee
M
Matibe • couple • za
9
It was fully booked for today otherwise I wanted to be there again
Pros:

Cleanliness and friendly staff

Cons:

Nothing

2026-02-13 • via Nuitee
M
Mitchell • couple • za
10
Pros:

Rooms are very clean,comfortable and affordable, staff was ok,

Cons:

Staff at breakfast was slow to assist but nothing serious,

2026-02-13 • via Nuitee
T
Thapelo • couple • za
10
2026-02-13 • via Nuitee
R
Reddy • solo_traveller • za
7
Comfortable stay at an affordable rate for the area
2026-02-13 • via Nuitee
S
Sheldon • couple • za
10
2026-02-13 • via Nuitee
O
Oscar • couple • za
9
Perfect location to wind up
Pros:

Cleanliness

Cons:

Nil

2026-02-12 • via Nuitee
V
Vuyo • extended_group • za
10
2026-02-12 • via Nuitee
B
Bhatti • couple • za
1
Horrible stay
Pros:

Nothing at all

Cons:

The lift
There was no shower caps in the shower
Place was cold and dirty
Staff was rude

2026-02-12 • via Nuitee
N
Nandipha • solo_traveller • za
10
Pros:

Value for money. Staff is friendly

2026-02-12 • via Nuitee
S
Siyanda • couple • za
6
2026-02-12 • via Nuitee
P
Philile • couple • za
9
Apart from the two issues my stay was amazing with my significant other
Cons:

They only give out one access key card and the other is charged extra…… there was no phone in my room to call reception or the restaurant I had to use my own phone at extra charges

2026-02-12 • via Nuitee
S
Sandile • couple • za
10
2026-02-12 • via Nuitee
N
Nandipha • solo_traveller • za
10
Pros:

Value for money

2026-02-12 • via Nuitee