Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good quality food
Cons:
Breakfast can improve
Slight disconcerting area when walking outside

Categories

Cleanliness
7.64
Rooms are described as clean and tidy with a general positive sentiment.
Service
8.61
Staff received high praise for their friendliness and professionalism.
Location
8.15
Conveniently located in the heart of the CBD, ideal for sightseeing.
Room Quality
8.1
Rooms are spacious, comfortable, and well-designed according to reviews.
Amenities
7.63
Amenities were good; the hotel was suitable for both business and leisure.
Value for Money
7.59
Quality matches price, many reviewers feel it was worth the spend.
Food and Beverage
8.14
Food options received positive feedback, especially breakfast.
Overall Experience
8.11
Overall, guests felt their experience was memorable and satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:04

Property Description

Luxurious Accommodation
Experience comfort and sophistication at Pullman Cape Town City Centre. Each room is equipped with modern amenities including a smart TV, mini fridge, and air conditioning for a relaxing stay.

Dining and Entertainment
Indulge in delectable cuisine at Ghibli Bar and Pool Terrace or unwind with a coffee or cocktail at The Sea Street Bar and Lounge. Enjoy a range of dining options without leaving the hotel premises.

Leisure Facilities
Relax by the swimming pool, soak up the sun on the terrace, or stay active at the fitness centre. The hotel offers a perfect blend of leisure and wellness facilities for a rejuvenating experience.

Book now for an unforgettable stay at Pullman Cape Town City Centre.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8
Based on 551 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.15
Room Quality: 8.1
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 8.11
J
JEAN PAUL MARIE • solo_traveller • ga
8
Bien
Pros:

Bien dans l'ensemble

Cons:

RAS

2026-06-27 • via Nuitee
B
Benjamin • couple • ke
8
Very good stay at the Pullman
Pros:

Room. Very good
Location, central to most of the touristic sites
Breakfast- good but monotonous

Cons:

Monotony of the breakfast

2026-06-24 • via Nuitee
M
Maria.IA • solo_traveller • ao
10
Pros:

Localização

Cons:

Falta de porta no choveiro. Permite a água do local do banho e molhar o outro cómodo.

2026-06-22 • via Nuitee
K
Kim • couple • za
8
2026-06-22 • via Nuitee
W
Wayne • couple • au
9
Pros:

The breakfast menu was fantastic. Staff very helpful and friendly.

2026-06-13 • via Nuitee
K
Kimron • couple • ro
8
2026-06-11 • via Nuitee
Y
Yvonne • solo_traveller • sg
8
2026-06-11 • via Nuitee
Y
Yvonne • solo_traveller • sg
7
2026-06-11 • via Nuitee
J
Johannes • solo_traveller • za
9
Pros:

Procimity to my venue

Cons:

Price

2026-06-05 • via Nuitee
D
duhu • extended_group • ng
8
they should keep it up
Pros:

excellent

Cons:

the services and location

2026-06-05 • via Nuitee
D
David • couple • ng
9
2026-06-03 • via Nuitee
H
Hannah • couple • gb
10
Pros:

Great location when visiting Cape Town for the first time. Free shuttle to V&A waterfront was excellent! All staff were friendly and welcoming, Wesley very helpful in booking excursions for us. Rooms had everything you need and were clean and tidy.

2026-05-28 • via Nuitee
M
matthewmC9518XW • Friends getaway • London, England
2
Your stuff will be damaged!
Pros:

At Pullman Cape Town CBD,
My toothbrush met calamity.
They first confessed: “Yes, that was us.”
Then saw the price — and changed the fuss.

An “investigation” soon appeared,
Once accountability had cleared.
The verdict came, precise and thin:
The toothbrush must have done itself in.

So book with care, and guard your stuff;
Their service ends when costs get rough.
Five stars for spin, one star for class:
A masterclass in covering ass.

2026-05-26 • via Tripadvisor
B
beatriz • solo_traveller • ar
8
Buena opción para Ciudad del Cabo
Pros:

Habitaciones amplias, limpias , personal amable, buen desayuno , restaurante bueno y precios correctos

2026-05-26 • via Nuitee
E
extratester • Couples • Bridgend, Bridgend County, South Wales, Wales
10
Great hotel and outstanding staff
Pros:

Fantastic hotel. The staff were all incredibly friendly and helpful with check in setting the tone for what would be a great stay. The room was a good standard and spacious with a great bathroom. We had room service which was top quality and value. The location is brilliant being a short walk to the waterfront and pick up is easy for tours. I would not hesitate to stay again. The only minor issue was that breakfast seemed a little under staffed and it took a long while for tables to be cleared and food topped up. Everything else was great so hope this will be sorted for our next trip.

2026-05-21 • via Tripadvisor
H
HOUDA • couple • za
9
2026-05-20 • via Nuitee
J
John • couple • gb
9
A very pleasant all round experience.
Pros:

Superb staff, room great . Breakfast excellent. Restaurant good, particularly the staff. Courtesy bus to the Waterfront very useful. Would recommend and certainly stay again.

Cons:

Nil.

2026-05-18 • via Nuitee
K
Kim Sadie • solo_traveller • gb
5
Pros:

The staff were welcoming and assisted with parking of our vehicle.

Cons:

My room was dirty. Couch soiled, broken bed with hairs and stains. I was moved to a new room, upon raising this. Main lifts weren't working and tv channels are limited without smart tvs available.

2026-05-17 • via Nuitee
J
Jordan • couple • gb
8
Decent hotel, great service and accessible location
Pros:

The hotel is nice but dated, the staff and customer service is excellent and the breakfast buffet is fair.

Cons:

The premises and rooms are dated and need modernising, Bed side cabinets were dirty when we checked in. Breakfast Buffett was great the first morning but the following days was underwhelming and not well stocked.

2026-05-16 • via Nuitee
I
Ian • couple • us
5
We got the room right next to the gym. We didn’t think anything of it at first until 5 am when we got woken up by droppe
Pros:

Great location and extremely friendly staff.

Cons:

We got the room right next to the gym. We didn’t think anything of it at first until 5 am when we got woken up by dropped weights. Felt like it was Black Saturday because of no noise cancellation of any kind. They knew exactly what kind of room they were giving us but didn’t deem necessary to give us a heads up. BTW the gym is open 24/7 so we might have got lucky with 5 am. Anyway, that made our experience way worse.

2026-05-14 • via Nuitee