Children allowed

Facilities

Free beach shuttle
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Great location
Good quality food
Cons:
Breakfast can improve
Slight disconcerting area when walking outside

Categories

Cleanliness
7.64
Rooms are described as clean and tidy with a general positive sentiment.
Service
8.61
Staff received high praise for their friendliness and professionalism.
Location
8.15
Conveniently located in the heart of the CBD, ideal for sightseeing.
Room Quality
8.1
Rooms are spacious, comfortable, and well-designed according to reviews.
Amenities
7.63
Amenities were good; the hotel was suitable for both business and leisure.
Value for Money
7.59
Quality matches price, many reviewers feel it was worth the spend.
Food and Beverage
8.14
Food options received positive feedback, especially breakfast.
Overall Experience
8.11
Overall, guests felt their experience was memorable and satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:04

Property Description

Luxurious Accommodation
Experience comfort and sophistication at Pullman Cape Town City Centre. Each room is equipped with modern amenities including a smart TV, mini fridge, and air conditioning for a relaxing stay.

Dining and Entertainment
Indulge in delectable cuisine at Ghibli Bar and Pool Terrace or unwind with a coffee or cocktail at The Sea Street Bar and Lounge. Enjoy a range of dining options without leaving the hotel premises.

Leisure Facilities
Relax by the swimming pool, soak up the sun on the terrace, or stay active at the fitness centre. The hotel offers a perfect blend of leisure and wellness facilities for a rejuvenating experience.

Book now for an unforgettable stay at Pullman Cape Town City Centre.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8
Based on 492 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.15
Room Quality: 8.1
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 8.14
Overall Experience: 8.11
B
Ben • solo_traveller • za
10
Stay multiple times here! Also my go to hotel in Capetown
Pros:

Locations is unmatched and offers free shuttles to the waterfront

2026-04-03 • via Nuitee
D
Duval Day • family_with_children • mz
10
Pros:

Location was super

Cons:

Nothing

2026-04-01 • via Nuitee
A
Alfred • solo_traveller • ch
9
2026-03-31 • via Nuitee
P
Phumla • couple • za
8
It was great
Pros:

I liked the interior of the reception and restaurants within the hotel, comfortable rooms, the friendly stuff in all departments, gym facility and the stunning pool view from the Ghibli bar

Cons:

I didn’t like the smell of cigarettes, vape or weed from guests who smoke which then infiltrates the other rooms of non smokers.

2026-03-30 • via Nuitee
C
CLAUSTRE • extended_group • es
8
Pros:

Situacio
Gimnas
Zona de piscina

Cons:

Targes de les habitacions fallen molt
Molta espera pels ascensors tot i que n‘estant construint un de nou
Servei d‘habitacions deixa a desitjar

2026-03-29 • via Nuitee
L
Luther • couple • ao
4
Pleasant but would not recommend.
Pros:

The location was very good. The staff was very kind and helpful.

Cons:

Very disorganized in the distinguishing what was hotel and what was residential. Instability in some of the systems, phones, alarm went off at night out of nowhere.

2026-03-24 • via Nuitee
S
Suad • couple • sa
10
2026-03-23 • via Nuitee
J
jeffrey • family_with_children • gb
9
2026-03-20 • via Nuitee
R
RACHELLE • solo_traveller • au
6
Won’t book again …
Pros:

Check in staff and speed was amazing . The staff that took me to room were equally amazing . Top 10 . Even 2 days later when I checked out the reception gentlemen’s still remembered I was sick when o checked in and asked how I was . Excellent customer service

Cons:

The breakfast service which paid for at the breakfast was atrocious.
1. Breakfast was cold even thought there were hot plates under each Crussetta cast iron saucepan
2. I asked for a cup so I could pour my tea and I was asked “ are there not cups on your table “ - uk no dear there are not hence why I am asking !
3. The basics were not upkept - I wanted English breakfast tea and had to fill my own pot - fine - went to do this and the hot water pot was empty - advised a waitress - she advised to give to her and she will fix - she then started to fill the pot at the coffee maker then walked off and came back minutes later . I asked can I take it now - she advises - yes - I opened the pot and it had not even had been filled with hot water - honestly !
4. I went to the pool at 11 am and by 2.30 am I was asked to “ pay my bill “ as the staff was ended her shift . I said I understand that but I am planning to be here for another 3-4 hours so why do I need to close the bill - again she advised it was the end of her shift and I can open another bill for the next waiter . I said to her I understand shift changes but I said I am staying here for 4 more hours so why inconvenience me like this . No reply. I ended up packing up and paid the bill - no tip - I really hate doing this but I felt I needed to to send a message - are we really insisting to inconvenience customers for a 10% tip ? Honestly I would have stayed and spent another 2-3 more timely bill in output so around Rand 1,200 but for a 37. Rand tip I am chased out

2026-03-16 • via Nuitee
S
Singh • solo_traveller • za
10
2026-03-14 • via Nuitee
K
Kudzanayi • family_with_children • ae
7
2026-03-13 • via Nuitee
T
th0mas_w • couple • ch
8
gutes aber zu teures hotel
Pros:

sehr tolle lage. der pool ist sehr nett. das gastronomie angebot sehr gut. die betten super bequem

Cons:

das badezimmer entspricht nicht einem 5 sterne hotel. das zimmer war eher enttäuschend

2026-03-09 • via Nuitee
K
kemp • solo_traveller • za
1
Cons:

I made a booking via booking.com , when i arrived at the hotel they informed me the hotel was full and that booking.com made the mistake . however they still charged my card

2026-03-09 • via Nuitee
S
Sonia • solo_traveller • za
8
Pros:

Well priced for the location and facilities offerred

2026-03-09 • via Nuitee
C
Conlon • solo_traveller • ie
10
Pros:

Everything

Cons:

n/a

2026-03-05 • via Nuitee
N
NOXOLO • couple • za
10
2026-03-03 • via Nuitee
N
NOXOLO • couple • za
10
2026-03-03 • via Nuitee
T
Tommaso • extended_group • it
7
2026-03-02 • via Nuitee
A
Arielle • extended_group • us
8
Pros:

Everyone was so kind and helpful! Great central location.

Cons:

We were a bit confused that the airport shuttle was for cost. The water temperature was very hard to control in the shower.

2026-02-27 • via Nuitee
M
Michael • extended_group • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-02-25 • via Nuitee