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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Heated pool
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Lower bathroom sink
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Exercise/lap pool
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Swimming nearby
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Electric bicycle charging station
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Rooftop garden
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Amenities
Featuring a seasonal outdoor pool, hot tub, and fitness center, our property in Surrey offers the perfect blend of relaxation and wellness. Valet and concierge services ensure a seamless stay for our guests.
Elegant Rooms
Each room is equipped with a flat-screen TV and a private bathroom for your convenience. Enjoy the comfort of plush bathrobes, complimentary toiletries, and a hairdryer during your stay with us.
Gourmet Dining
Indulge in delicious meals at our on-site Dominion Bar + Kitchen offering a variety of dining options from breakfast to dinner. Need a caffeine fix? Visit our cozy coffee shop for a perfect brew.
Experience the epitome of comfort and luxury at our hotel in Surrey. Book now for an unforgettable stay!
A CAD 50 fee per stay applies for guests traveling with pets. There is a 50 kg maximum per room for pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Tue, May 19, 2026 until Fri, May 29, 2026
Swimming pool: Closed from Tue, May 19, 2026 until Fri, May 29, 2026
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Public parking is possible on site (reservation is not needed) and costs CAD 20 per day.
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Pets
Pets are allowed. Charges may be applicable.
Location
Guest Reviews
Dear Management,
I am writing to share some feedback regarding my recent check-in experience, which I hope will be helpful for improving guest services.
My wife and I arrived at 2:45 PM for our 3:00 PM check-in and were kindly asked to return later as our room was still being prepared — which we completely understood. However, when we requested to at least complete the check-in formalities while we waited, our request was declined and we were asked to come back in 30 minutes.
After 3:00 PM, we made a second attempt and were again informed that the room was not yet ready. We had no issue with the wait itself, but we were once more unable to proceed with the check-in process, which left us a little uncertain as to the reason.
On our third attempt, we were fortunately able to connect with another staff member who was very helpful and clarified that completing check-in while the room is being prepared is indeed possible. We appreciated their assistance greatly.
I understand that room readiness can sometimes be delayed, and that is entirely understandable. My concern is simply around the check-in process itself, as having to make three separate attempts was a little frustrating, particularly after a long journey.
I wanted to bring this to your attention as I am a regular guest at the Civic when visiting BC, and I have always valued my stays here. I hope this feedback is useful, and I look forward to returning under smoother circumstances.
Thank you for taking the time to read this.
De kamer en zwembad
Ontbijt locatie was totaal niet passend bij uitstraling hotel, echt tegenvaller.
Clean
The proximity to absolutely everything from restaurants, shopping and Skytrain was excellent. And, while my room was small, the view was fantastic!
The price for this stay was considerably higher than most in the area. I am an international traveler and while this property is urban and lovely, it simply doesn't warrant the cost
It’s in a good location and very clean with good atmosphere
Food was ok, not great. My husband was more disappointed.
The food at the restaurant could have been better.
Steps from skytrain and shopping, always well appointed and clean
Parking is always a pain 3 stories down but other than that it’s very good
Food choices' too narrow
The staff was friendly and willing to help.
The pool was cold. We asked for a later check out time. We had our keys renewed but they still stopped working at the usual check out time. I didn't know if a breakfast was included. We didn't have breakfast there. We didnt like the see through glass in the washroom.
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