Holiday Inn Knoxville N - Merchant Drive by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (632 reviews)
5634 Merchants Center Boulevard , Knoxville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Location concerns
Some maintenance issues

Categories

Cleanliness
8.05
Overall cleanliness was noted positively, but issues were mentioned with room cleanliness and maintenance.
Service
8.55
Staff was very friendly and helpful throughout the stay.
Location
7.55
Location was noted as sketchy by some guests, though others found it convenient.
Room Quality
8.05
Rooms were clean, but some found the beds hard and there were plumbing issues.
Amenities
8.55
Included pet-friendly options, breakfast, and happy hour, which were well-received.
Value for Money
8.55
Guests generally felt it was reasonably priced for the stay.
Food and Beverage
8.05
Breakfast received positive remarks for variety and taste.
Overall Experience
8.25
Mixed feedback with comfort and service largely counterbalancing some negative concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:51

Property Description

Convenient Location near Sports Venues and Attractions
Holiday Inn Knoxville N - Merchant Drive is the perfect choice for sports enthusiasts and travelers looking to explore the vibrant city of Knoxville, TN. With its proximity to various sports venues and popular attractions like Neyland Stadium and the Women's Basketball Hall of Fame, guests can immerse themselves in the local sports culture and history.

Superior Features and Amenities
Experience a comfortable stay with superior hotel features and amenities at Holiday Inn Knoxville N. Enjoy complimentary high-speed Internet access, free local calls, spacious work areas, and convenient in-room facilities such as microwaves, refrigerators, and coffee machines. Business travelers can take advantage of the business center, meeting space, and copy/fax services for a productive stay.

Pet-Friendly Accommodation
At Holiday Inn Knoxville N, we welcome your furry friends with our pet-friendly policy. Rest assured, all rooms are non-smoking, ensuring a fresh and clean environment for all guests. Book your stay now and experience the perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Up to 4 children, 11 years or younger, can eat for free at the onsite restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

Location

Guest Reviews

8.2
Based on 632 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
G
Gail couple us
10
2026-06-15 via Nuitee
M
Mitchell couple us
6
Most useless HVAC system designed
Pros:

Close proximity to restaurants

Cons:

Their “energy savings” AC for the rooms is a joke. Can’t lower below 68 degrees, they turn off if you leave the room! The come on just long enough to cool it, and shut off for 20 minutes, room heat back up. Dumbest idea ever. I was sweating while trying to sleep. Should have stayed at the motel 6 next door, AC probably stays on duration you turn it to!

2026-06-15 via Nuitee
T
Tyler couple us
10
2026-06-11 via Nuitee
B
Brown solo_traveller us
7
Pros:

Easy access to the freeway

Cons:

Can't think of anything

2026-06-09 via Nuitee
D
DanH4798 couple us
9
Pros:

Breakfast was OK, not great. No opportunity to make waffles/pancakes. Egg dishes were not that good.

2026-06-04 via Nuitee
L
Lesli couple us
7
Room was clean but small and beds kinda uncomfortable.
Pros:

Very clean

Cons:

Location was sketchy. Room was small. Beds were a little uncomfortable.

2026-06-01 via Nuitee
J
Jerry solo_traveller us
10
2026-06-01 via Nuitee
R
Rudy solo_traveller us
9
2026-05-28 via Nuitee
J
Jocelyn couple us
8
Had a great stay!
Pros:

bar/restau in lobby. breakfast buffet served daily for a fee (under $10), free parking, free wifi, 12 mins to UT.

Cons:

The bed was too high, a bit of a project to get into.

2026-05-28 via Nuitee
J
Jennifer solo_traveller us
9
Very convenient in Knoxville with pristine bedrooms.
Pros:

The hotel and the room were very clean.

2026-05-28 via Nuitee
C
Caerus couple us
10
2026-05-26 via Nuitee
T
Tomeka family_with_children us
8
2026-05-24 via Nuitee
A
Ashleigh couple us
10
2026-05-22 via Nuitee
C
Clarence couple us
10
it was great
Pros:

everything

Cons:

nothing

2026-05-22 via Nuitee
K
Kathleen couple us
8
Pros:

Easy to get to location off the highway. Room was comfortable and clean.

2026-05-22 via Nuitee
S
Shelby couple us
8
Was a nice location to stay with good clean rooms and comfortable beds.
Pros:

Property was clean and in an easy accessible location.

Cons:

The room was struggling to stay cool.

2026-05-20 via Nuitee
L
LePage solo_traveller us
7
Pros:

The room was pretty clean!

Cons:

For the price I paid i would of thought breakfast would of been included. I stayed in Atlanta at a place very similar and their breakfast was included at a better rate for the room.

2026-05-20 via Nuitee
P
Pete Karamitsos solo_traveller us
9
Pros:

Good breakfast. Good food for dinner in the restaurant.

Cons:

Nothing.

2026-05-19 via Nuitee
L
Lisa solo_traveller us
10
2026-05-16 via Nuitee
T
travis solo_traveller us
10
2026-05-13 via Nuitee