Holiday Inn Knoxville N - Merchant Drive by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (663 reviews)
5634 Merchants Center Boulevard , Knoxville , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Location concerns
Some maintenance issues

Categories

Cleanliness
8.05
Overall cleanliness was noted positively, but issues were mentioned with room cleanliness and maintenance.
Service
8.55
Staff was very friendly and helpful throughout the stay.
Location
7.55
Location was noted as sketchy by some guests, though others found it convenient.
Room Quality
8.05
Rooms were clean, but some found the beds hard and there were plumbing issues.
Amenities
8.55
Included pet-friendly options, breakfast, and happy hour, which were well-received.
Value for Money
8.55
Guests generally felt it was reasonably priced for the stay.
Food and Beverage
8.05
Breakfast received positive remarks for variety and taste.
Overall Experience
8.25
Mixed feedback with comfort and service largely counterbalancing some negative concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:51

Property Description

Convenient Location near Sports Venues and Attractions
Holiday Inn Knoxville N - Merchant Drive is the perfect choice for sports enthusiasts and travelers looking to explore the vibrant city of Knoxville, TN. With its proximity to various sports venues and popular attractions like Neyland Stadium and the Women's Basketball Hall of Fame, guests can immerse themselves in the local sports culture and history.

Superior Features and Amenities
Experience a comfortable stay with superior hotel features and amenities at Holiday Inn Knoxville N. Enjoy complimentary high-speed Internet access, free local calls, spacious work areas, and convenient in-room facilities such as microwaves, refrigerators, and coffee machines. Business travelers can take advantage of the business center, meeting space, and copy/fax services for a productive stay.

Pet-Friendly Accommodation
At Holiday Inn Knoxville N, we welcome your furry friends with our pet-friendly policy. Rest assured, all rooms are non-smoking, ensuring a fresh and clean environment for all guests. Book your stay now and experience the perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Up to 4 children, 11 years or younger, can eat for free at the onsite restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 663 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
A
Austin solo_traveller us
9
2026-08-25 via Nuitee
R
Roberts extended_group us
10
2026-08-24 via Nuitee
K
kimhR5384GQ Solo travel
10
Nice rooms & affordable
Pros:

Just stayed the night. I highly recommend it. It's affordable & nice. I was staying for a concert. I didn't walk around & check it out. I can't speak for the breakfast, Cracker Barrel was calling my name. Breakfast smelt wonderful as I walked through the lobby. Only thing I would change is the height of the bed. Am 5'6" & to sit down I could get 1 butt cheek on the bed. I was holding myself on by the knee laying on the bed. Someone shorter would have a hard time. If someone was 2 inches shorter, they couldn't get in the bed by theirself. What I want to know is how the thermostat changed while I was gone. Am a very hot natured person. I had turned the thermostat down to 68. The afternoon sun was shinning in & the drapes only shut so far. At home I sleep with not only the ac but ceiling & floor fan. I left the room around 4pm & returned around 11 pm. Upon returning to the room, the room was warm. I checked the thermostat & it was sitting on 72. How did it get changed? I sit it back on 68 & went to bed. I woke up sweating, but the thermostat was still on 68 & stayed that way till I left & moved it back to 72.

2026-08-23 via Tripadvisor
J
Jenny couple us
8
2026-08-23 via Nuitee
M
Mary couple us
8
2026-08-21 via Nuitee
M
Mary couple us
8
2026-08-21 via Nuitee
A
Austin solo_traveller us
10
Awesome
Pros:

Everything

Cons:

Location

2026-08-18 via Nuitee
J
Jessica couple us
10
2026-08-17 via Nuitee
L
Lori extended_group us
10
Very comfortable
Pros:

Very clean and quiet. The pillows were the BEST!

2026-08-16 via Nuitee
P
Ponmudi extended_group us
9
Very nice ! Appreciate it !
Pros:

We didn’t get breakfast as we woke up late.
The location was very good. Easy to find.

Cons:

I wish there is a sink inside bathroom.

2026-08-15 via Nuitee
I
Ingrid family_with_children us
10
2026-08-13 via Nuitee
T
Tabitha couple us
10
Pros:

I usually have a hard time sleeping in hotel beds, but this one was comfortable. I didn’t wake up sore. If you have chronic pain, this one is good.

2026-08-13 via Nuitee
K
Kelly solo_traveller us
7
2026-08-08 via Nuitee
K
Karl solo_traveller us
8
2026-08-05 via Nuitee
P
Pilar solo_traveller es
8
Pros:

Las camas

Cons:

El desayuno faltaba reponer

2026-08-04 via Nuitee
J
Judy solo_traveller us
8
Pros:

Clean room

Cons:

Barking dog in room close by, drapes wouldn't close to shut out light. Not enough safety bars in shower/tub.

2026-08-02 via Nuitee
D
D'Anne solo_traveller us
9
A great place to stay in Knoxville
Pros:

The beds were awesome — so comfortable, great pillows, both room lights and reading lights over the nightstand.

Cons:

Sadly, the bar closed at 7 and I didn’t know that, although it was still open when I arrived at 7:45. I would have ordered a second drink immediately.

2026-07-10 via Nuitee
T
Tom extended_group us
10
Wonderful staff.
Pros:

Locations

Cons:

Nothing

2026-07-09 via Nuitee
P
pat couple us
10
2026-07-07 via Nuitee
N
Nisha solo_traveller us
10
2026-07-05 via Nuitee