Holiday Inn Knoxville N - Merchant Drive by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (575 reviews)
5634 Merchants Center Boulevard , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Location concerns
Some maintenance issues

Categories

Cleanliness
8.05
Overall cleanliness was noted positively, but issues were mentioned with room cleanliness and maintenance.
Service
8.55
Staff was very friendly and helpful throughout the stay.
Location
7.55
Location was noted as sketchy by some guests, though others found it convenient.
Room Quality
8.05
Rooms were clean, but some found the beds hard and there were plumbing issues.
Amenities
8.55
Included pet-friendly options, breakfast, and happy hour, which were well-received.
Value for Money
8.55
Guests generally felt it was reasonably priced for the stay.
Food and Beverage
8.05
Breakfast received positive remarks for variety and taste.
Overall Experience
8.25
Mixed feedback with comfort and service largely counterbalancing some negative concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:51

Property Description

Convenient Location near Sports Venues and Attractions
Holiday Inn Knoxville N - Merchant Drive is the perfect choice for sports enthusiasts and travelers looking to explore the vibrant city of Knoxville, TN. With its proximity to various sports venues and popular attractions like Neyland Stadium and the Women's Basketball Hall of Fame, guests can immerse themselves in the local sports culture and history.

Superior Features and Amenities
Experience a comfortable stay with superior hotel features and amenities at Holiday Inn Knoxville N. Enjoy complimentary high-speed Internet access, free local calls, spacious work areas, and convenient in-room facilities such as microwaves, refrigerators, and coffee machines. Business travelers can take advantage of the business center, meeting space, and copy/fax services for a productive stay.

Pet-Friendly Accommodation
At Holiday Inn Knoxville N, we welcome your furry friends with our pet-friendly policy. Rest assured, all rooms are non-smoking, ensuring a fresh and clean environment for all guests. Book your stay now and experience the perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Up to 4 children, 11 years or younger, can eat for free at the onsite restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Mon, Jun 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

Location

Guest Reviews

8.2
Based on 575 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
W
William • couple • us
10
2026-04-18 • via Nuitee
L
leonard • couple • us
8
Pros:

breakfast should be free, most places have free

2026-04-17 • via Nuitee
C
Capshun • couple • us
8
Excellent facilities, modern and clean rooms.
Pros:

The facility and room were up to date, in good condition, and useful

Cons:

During the check-in I was surprised by request for credit card for damage deposit that charged my account immediately for $50. However, after leaving on Sunday morning without any damages to the room (I'm 76 and don't do that kind of thing) I have not seen the deposit returned to my account and its 5 days later (4/16/26).

2026-04-16 • via Nuitee
R
Rachel • couple • us
9
Pros:

Clean, friendly staff, convenient location, free breakfast

Cons:

Only con was that it seemed priced a little high

2026-04-13 • via Nuitee
L
Lucia • couple • br
10
Pros:

Tudo ótimo

2026-04-11 • via Nuitee
J
John • couple • ca
8
Great location, clean and good value for the money.
Pros:

We only had coffee, it was ok.

Cons:

The beds were high off the ground.

2026-04-11 • via Nuitee
C
cecil • couple • ca
10
Excellent
Pros:

Didn’t have the breakfast,left early

2026-04-06 • via Nuitee
D
Danielle • family_with_children • us
10
I called to see if an AirPod was left in the room. It was and they were generous to ship back to me!
Pros:

Location was nice and clean.

Cons:

One of my rooms didn’t get serviced due to another patron thinking housekeeping knocked on their door and not mine. Precious came and talked to me and explained the issue. It was fine.

2026-04-06 • via Nuitee
M
McKenzie • solo_traveller • us
10
Kindest people. Comfy beds. Great breakfast! What more could you want?
2026-04-03 • via Nuitee
M
Mary • solo_traveller • us
9
2026-04-03 • via Nuitee
J
Johansson • couple • us
10
2026-04-02 • via Nuitee
A
Andy • couple • us
10
2026-03-30 • via Nuitee
S
STONEY • couple • us
10
2026-03-29 • via Nuitee
K
KELLY • couple • us
10
Very comfortable stay, great nights rest!
Pros:

Beds were very comfortable, adjustable room temp, and everything was clean! Also, bar and snacks downstairs!

Cons:

Nothing

2026-03-26 • via Nuitee
R
Rocio • extended_group • us
10
Pros:

No tome el desayuno

Cons:

Quizás deberían incluir el desayuno

2026-03-22 • via Nuitee
J
Jane • solo_traveller • us
10
Excellent and helpful staff. Good food and unique choices. Internal bar and restaurant.
Pros:

Clean and fresh

2026-03-18 • via Nuitee
L
Lawanda • family_with_children • us
10
Pros:

The location

Cons:

N/A

2026-03-15 • via Nuitee
M
Michaela • couple • us
9
2026-03-15 • via Nuitee
L
Leah • couple • us
10
2026-03-09 • via Nuitee
J
Jeffrey • solo_traveller • us
9
2026-03-09 • via Nuitee