Holiday Inn Knoxville N - Merchant Drive by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (663 reviews)
5634 Merchants Center Boulevard , Knoxville , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Location concerns
Some maintenance issues

Categories

Cleanliness
8.05
Overall cleanliness was noted positively, but issues were mentioned with room cleanliness and maintenance.
Service
8.55
Staff was very friendly and helpful throughout the stay.
Location
7.55
Location was noted as sketchy by some guests, though others found it convenient.
Room Quality
8.05
Rooms were clean, but some found the beds hard and there were plumbing issues.
Amenities
8.55
Included pet-friendly options, breakfast, and happy hour, which were well-received.
Value for Money
8.55
Guests generally felt it was reasonably priced for the stay.
Food and Beverage
8.05
Breakfast received positive remarks for variety and taste.
Overall Experience
8.25
Mixed feedback with comfort and service largely counterbalancing some negative concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:51

Property Description

Convenient Location near Sports Venues and Attractions
Holiday Inn Knoxville N - Merchant Drive is the perfect choice for sports enthusiasts and travelers looking to explore the vibrant city of Knoxville, TN. With its proximity to various sports venues and popular attractions like Neyland Stadium and the Women's Basketball Hall of Fame, guests can immerse themselves in the local sports culture and history.

Superior Features and Amenities
Experience a comfortable stay with superior hotel features and amenities at Holiday Inn Knoxville N. Enjoy complimentary high-speed Internet access, free local calls, spacious work areas, and convenient in-room facilities such as microwaves, refrigerators, and coffee machines. Business travelers can take advantage of the business center, meeting space, and copy/fax services for a productive stay.

Pet-Friendly Accommodation
At Holiday Inn Knoxville N, we welcome your furry friends with our pet-friendly policy. Rest assured, all rooms are non-smoking, ensuring a fresh and clean environment for all guests. Book your stay now and experience the perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Up to 4 children, 11 years or younger, can eat for free at the onsite restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 663 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
J
Jacob • solo_traveller • us
10
2026-10-17 • via Nuitee
Z
Zach • couple • us
10
Very nice and clean.
Pros:

Great location. Clean. Staff was great.

Cons:

Nothing.

2026-10-17 • via Nuitee
D
DrBaker • family_with_children • us
9
Super nice people
Pros:

The staff is amazing. It was complete renovated and super clean. And I'm fussy. Very quiet in the rooms. Very nice breakfast bar. Shout out to Alexis and the rest of the staff. Good temperature

Cons:

The location is very good, but not excellent. We really didn't like how high the beds are, therefore hard to get in and out. (I have a 34 inch inseam) The softness for me made it difficult to roll over.

2026-10-15 • via Nuitee
A
Anna • extended_group • us
8
It was a comfortable stay
Pros:

The room was clean and ready when we arrived. The lights were on and temperature was just right. We didn’t have to look for the switches

Cons:

The inner bathroom curtain was very flimsy and it would not stay inside the tub

2026-10-15 • via Nuitee
R
Robin • couple • us
1
Will be putting a bat review on their main website and sending a note for not letting a logo be able to stay at a local
Pros:

Wasn’t able to check in due to I was going to a local Holiday Inn and they told me that they don’t accept locals which I think is bullshit because we’ve always stayed there before so we found somewhere else right next-door. That was happy to take us so I will definitely be going on the Holiday Inn website and letting them know concerns about not able to let anyone as a local come to their establishment. You don’t know what was going on with my situation I could’ve been running away from my husband because he beat me up and I needed someone to stay. Something could’ve happened to my house and I needed somewhere to stay me and my family so I call bullshit on the new rules that they don’t let locals stay at their establishment.

Cons:

Not happy with Holiday Inn. Will tell everyone not to even go to a Holiday Inn.

2026-10-14 • via Nuitee
F
Fako • couple • us
8
2026-10-14 • via Nuitee
J
Jordan • couple • us
10
Place was great and close to downtown
Pros:

Nice employees and clean

2026-10-14 • via Nuitee
M
Megan • couple • us
9
Very pleased with our stay!
Pros:

Perfect spot for our visit with our son at University of Tennessee, easy drive to campus on game day! The hotel was updated, clean and comfortable. Staff was very friendly. No complaints!

Cons:

Nothing

2026-10-07 • via Nuitee
L
Lisa • extended_group • us
10
Pros:

The staff was top notch and very friendly, the breakfast was awesome and an excellent value, the restaurant staff was amazing. I will absolutely be staying there again!!

Cons:

There was nothing to not like, it was amazing

2026-09-18 • via Nuitee
S
Stacy • couple • us
10
2026-09-18 • via Nuitee
B
Barbara • couple • us
10
Great nights sleep.
Pros:

The staff was extremely friendly and helpful. The room was beautiful and clean. Bed was really comfortable. They have a bar and restaurant on site.

Cons:

The breakfast was like any other breakfast buffet. Food was mediocre and lukewarm warm. TV station were very limited and we had driven a long time. Would have been nice to have better TV options for relaxing.

2026-09-17 • via Nuitee
K
Kimberly • family_with_children • us
10
Pros:

We love staying here! It’s very clean.

2026-09-11 • via Nuitee
L
Lettie • couple • us
10
2026-09-10 • via Nuitee
T
Tim • couple • us
10
2026-09-07 • via Nuitee
H
Hallie • solo_traveller • us
8
Pros:

The pool!

2026-09-07 • via Nuitee
D
David • couple • il
8
2026-09-04 • via Nuitee
T
Taryn • couple • us
9
Pros:

Very clean. Beds and pillows were super soft. Both ladies that I had talked to at the front desk both times were super nice, and so was the bartender when me and my friends ordered some drinks! Overall a really great stay and would definitely recommend!

Cons:

There is a $50 refundable damage deposit that I did not know about until I got there, but that may not be the property’s fault it might have been Booking I’m not really sure lol. I just didn’t see it on here when I booked so I was not prepared for it!

2026-09-02 • via Nuitee
T
Taya • solo_traveller • us
9
amazing
2026-08-31 • via Nuitee
A
Austin • solo_traveller • us
9
2026-08-25 • via Nuitee
R
Roberts • extended_group • us
10
2026-08-24 • via Nuitee