Holiday Inn Knoxville N - Merchant Drive by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (575 reviews)
5634 Merchants Center Boulevard , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Location concerns
Some maintenance issues

Categories

Cleanliness
8.05
Overall cleanliness was noted positively, but issues were mentioned with room cleanliness and maintenance.
Service
8.55
Staff was very friendly and helpful throughout the stay.
Location
7.55
Location was noted as sketchy by some guests, though others found it convenient.
Room Quality
8.05
Rooms were clean, but some found the beds hard and there were plumbing issues.
Amenities
8.55
Included pet-friendly options, breakfast, and happy hour, which were well-received.
Value for Money
8.55
Guests generally felt it was reasonably priced for the stay.
Food and Beverage
8.05
Breakfast received positive remarks for variety and taste.
Overall Experience
8.25
Mixed feedback with comfort and service largely counterbalancing some negative concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:51

Property Description

Convenient Location near Sports Venues and Attractions
Holiday Inn Knoxville N - Merchant Drive is the perfect choice for sports enthusiasts and travelers looking to explore the vibrant city of Knoxville, TN. With its proximity to various sports venues and popular attractions like Neyland Stadium and the Women's Basketball Hall of Fame, guests can immerse themselves in the local sports culture and history.

Superior Features and Amenities
Experience a comfortable stay with superior hotel features and amenities at Holiday Inn Knoxville N. Enjoy complimentary high-speed Internet access, free local calls, spacious work areas, and convenient in-room facilities such as microwaves, refrigerators, and coffee machines. Business travelers can take advantage of the business center, meeting space, and copy/fax services for a productive stay.

Pet-Friendly Accommodation
At Holiday Inn Knoxville N, we welcome your furry friends with our pet-friendly policy. Rest assured, all rooms are non-smoking, ensuring a fresh and clean environment for all guests. Book your stay now and experience the perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Up to 4 children, 11 years or younger, can eat for free at the onsite restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Mon, Jun 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

Location

Guest Reviews

8.2
Based on 575 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
E
Emma • couple • gb
10
Good stay
Pros:

Done the trick for what we needed.

Cons:

Nothing to dislike

2026-01-28 • via Nuitee
L
Lydia • solo_traveller • us
10
2026-01-27 • via Nuitee
J
Jane • solo_traveller • us
8
2026-01-19 • via Nuitee
J
James • solo_traveller • us
10
Great facilities/ Excellent staff
Cons:

Had to pay for breakfast

2026-01-19 • via Nuitee
O
Oleta • solo_traveller • us
6
Pros:

The location was great. The rooms were fine. Clean and cozy. Dove wash, lotion, shampoo and conditioner.
K Cup coffee maker.

Cons:

I was really disappointed in not being able to enjoy the outdoor swimming pool. It was Memorial Day weekend and I received a text the day after I arrived saying it was closed, not having an available working day. I stayed 4 days, and I was hoping to get maybe one day by the pool, but it didnt happen. It cost more money to stay at a Hotel with an outdoor pool, but I had already paid for my stay. So a little disappointment there.

2026-01-16 • via Nuitee
L
Lynn • family_with_children • us
10
Pros:

Cleanliness, friendliest and most helpful staff

2026-01-12 • via Nuitee
K
Korevina • couple • us
10
2026-01-05 • via Nuitee
T
Travis • couple • us
10
2026-01-03 • via Nuitee
J
Jerry • couple • us
9
2025-12-29 • via Nuitee
V
VIVIAN • couple • us
6
2025-12-07 • via Nuitee
J
jessica • family_with_children • us
9
Pros:

Rooms are clean just a little small. Shower never got hott

Cons:

STAFF

2025-11-08 • via Nuitee
J
Janin • family_with_children • us
9
2025-11-07 • via Nuitee
K
K7277VCpatrickh • Business • Washington DC, District of Columbia
8
Decent Stay
Pros:

Decent hotel for a couple of nights. The room was clean. The bed was comfortable and it was fairly quiet even being right off the expressway.

The staff was friendly and checkin easy.

The area is not the best but the hotel did have security that kept an eye on the parking lot.

2025-11-04 • via Tripadvisor
S
Sue • extended_group • us
10
It was a great overnight stay while traveling home
Pros:

The breakfast was a great value and tasted good

Cons:

I liked everything

2025-11-02 • via Nuitee
J
Jennie B • family_with_children • us
9
Pros:

Closeness to UT HOSPITAL Daughter was having major surgery. Cancer ans and had a whole arm amputation. Was not a good reason for being there,but she is doing great.

2025-10-31 • via Nuitee
J
Jorge • family_with_children • mx
10
2025-10-23 • via Nuitee
E
Eash • family_with_children • us
9
2025-10-17 • via Nuitee
N
Nicholas
2
Pros:

Lots of riff raff outside with people from motel next door looking into cars. Luckily nothing happened. The tv did not turn and the front desk wouldn’t answer the phone after trying three times. Then at 3am the fire alarms went off and everyone had to evacuate to the parking lot. I will never stay at this property again

2025-10-12 • via Nuitee
P
Preshana
8
Pros:

Very peaceful property. We stayed here one night. Everything was nice. The bathroom needs to be updated. that's my only complaint.

2025-10-09 • via Nuitee
K
Kateryna • couple • us
10
2025-10-07 • via Nuitee