Holiday Inn Knoxville N - Merchant Drive by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (618 reviews)
5634 Merchants Center Boulevard , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good amenities
Cons:
Location concerns
Some maintenance issues

Categories

Cleanliness
8.05
Overall cleanliness was noted positively, but issues were mentioned with room cleanliness and maintenance.
Service
8.55
Staff was very friendly and helpful throughout the stay.
Location
7.55
Location was noted as sketchy by some guests, though others found it convenient.
Room Quality
8.05
Rooms were clean, but some found the beds hard and there were plumbing issues.
Amenities
8.55
Included pet-friendly options, breakfast, and happy hour, which were well-received.
Value for Money
8.55
Guests generally felt it was reasonably priced for the stay.
Food and Beverage
8.05
Breakfast received positive remarks for variety and taste.
Overall Experience
8.25
Mixed feedback with comfort and service largely counterbalancing some negative concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:51

Property Description

Convenient Location near Sports Venues and Attractions
Holiday Inn Knoxville N - Merchant Drive is the perfect choice for sports enthusiasts and travelers looking to explore the vibrant city of Knoxville, TN. With its proximity to various sports venues and popular attractions like Neyland Stadium and the Women's Basketball Hall of Fame, guests can immerse themselves in the local sports culture and history.

Superior Features and Amenities
Experience a comfortable stay with superior hotel features and amenities at Holiday Inn Knoxville N. Enjoy complimentary high-speed Internet access, free local calls, spacious work areas, and convenient in-room facilities such as microwaves, refrigerators, and coffee machines. Business travelers can take advantage of the business center, meeting space, and copy/fax services for a productive stay.

Pet-Friendly Accommodation
At Holiday Inn Knoxville N, we welcome your furry friends with our pet-friendly policy. Rest assured, all rooms are non-smoking, ensuring a fresh and clean environment for all guests. Book your stay now and experience the perfect blend of comfort and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Up to 4 children, 11 years or younger, can eat for free at the onsite restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Mon, Jun 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

Location

Guest Reviews

8.2
Based on 618 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
A
Ashleigh • couple • us
10
2026-05-22 • via Nuitee
C
Clarence • couple • us
10
it was great
Pros:

everything

Cons:

nothing

2026-05-22 • via Nuitee
K
Kathleen • couple • us
8
Pros:

Easy to get to location off the highway. Room was comfortable and clean.

2026-05-22 • via Nuitee
L
LePage • solo_traveller • us
7
Pros:

The room was pretty clean!

Cons:

For the price I paid i would of thought breakfast would of been included. I stayed in Atlanta at a place very similar and their breakfast was included at a better rate for the room.

2026-05-20 • via Nuitee
S
Shelby • couple • us
8
Was a nice location to stay with good clean rooms and comfortable beds.
Pros:

Property was clean and in an easy accessible location.

Cons:

The room was struggling to stay cool.

2026-05-20 • via Nuitee
P
Pete Karamitsos • solo_traveller • us
9
Pros:

Good breakfast. Good food for dinner in the restaurant.

Cons:

Nothing.

2026-05-19 • via Nuitee
L
Lisa • solo_traveller • us
10
2026-05-16 • via Nuitee
T
travis • solo_traveller • us
10
2026-05-13 • via Nuitee
S
sre1210 • Family • Alabama
10
Very clean and safe
Pros:

Super clean hotel. Beds very clean with crisp white sheets. All carpets and wall coverings look new. Seems very safe. Checked in late and front desk clerks were very nice

2026-05-11 • via Tripadvisor
L
Lendall • solo_traveller • us
10
2026-05-09 • via Nuitee
K
Kellie • couple • us
3
Avoid if you can! Not worth the sleepless night.
Pros:

The staff were very nice. Never had a problem with them. I liked they had Dove products and they were locked so it couldn’t be tampered with. The little towel animal was cute!

Cons:

Lots of homeless folks walking around. Constantly had to check on our vehicle. Breakfast was so bad. You could tell the eggs were powdered. Definitely not worth the money. Bed was not comfy. Two items were damaged when we got there, told the staff so we wouldn’t be charged and several light bulbs out. Could hear kids screaming and running through the halls. Ice Machine was broken and no vending machines.

2026-05-07 • via Nuitee
G
George • solo_traveller • us
8
2026-05-06 • via Nuitee
A
Arthur • couple • us
8
It was a nice place.
Pros:

Clean, great location

Cons:

For the price it should offer a free and decent breakfast. Also the beds are unnecessarily high.

2026-05-06 • via Nuitee
L
Lucido • extended_group • us
6
Pros:

Place overall was decent and beds were comfortable.

Cons:

When booking online with booking.com there was nothing mentioned about having a pet fee when traveling with a pet. Did select pet when booking and nothing was mentioned about a $55 pet fee no matter if service animal or not. I would have booked with a different hotel that does not charge for a pet. Kind of frustrating cause I looked at pet friendly hotels and pet fee wasnt mentioned when paying until I got to hotel.

2026-05-02 • via Nuitee
J
Jane • solo_traveller • us
10
Pros:

Very clean and comfortable. Pet friendly, great staff, and very accommodating!

2026-05-02 • via Nuitee
D
Divine • solo_traveller • us
9
I will choose this 9 out of 10 times. I’d go 10 out of 10 oof they offered free breakfast.
Pros:

It was extremely maintained and clean.

Cons:

The breakfast wasn’t free.

2026-05-02 • via Nuitee
E
Elizabeth • couple • au
8
2026-05-01 • via Nuitee
J
Jeff • solo_traveller • us
10
2026-05-01 • via Nuitee
K
Kathy • family_with_children • us
5
Pros:

Good breakfast

Cons:

Not as clean as it could have been.

2026-04-27 • via Nuitee
C
Christine • extended_group • us
10
2026-04-21 • via Nuitee