Captains Club Hotel

Fab stay, lovely breakfast. Very comfortable bedrooms (shame there was a disco at the sailing club next door!)
Would highly recommend and loved the 3 bed suite as a family of 5

Such a lovely hotel , amazing view of the river , was given a upgrade wow it was a 2 bedroom apartment floor to ceiling window in lounge to relax and watch the boats sail by what more could we ask for . The food was all delicious, we had breakfast , lunch and dinner , staff were all very friendly . The hydropool in spa was relaxing everywhere was clean . There were a couple of niggles in the room , the bed was making creaking noises every movement which was a bit annoying so maybe the bedstead was loose ? But other than that it was very comfortable to sleep in , the rooms were incredibly warm so had to open windows couldn’t see any heating on anywhere , one bedside lamp wasn’t working , one of the bathroom sink plunger plugs was very hard to let water out when sink was full it worked eventually , and after a day everytime we opened the room door it started to stick and had to pull door towards us first in order for it to release to get in , all these are easily fixable so we didn’t complain as we were only there for 2 days and we had a lovely stay and would defiantly stay there again

Accommodation excellent but the hotel was let down by the many mistakes made by the restaurant and bar

Very good stay at the Captains Club perfect view, it was just one night and we loved it. We had dinner which was also great. Thank you!

Great facilities and ideal location to explore.

River view and surroundings. Not pristine in bedroom & bathroom

We love staying here. Beautiful location. Staff very attentive and look after you at every opportunity. The rooms are spotlessly clean, spacious and comfortable.

We had a lovely time. It’s a really nice hotel. The staff are great although service was a little slow for breakfast. A beautiful setting

Small hotel, quiet, very comfy bed, excellent location, good choice at breakfast, friendly staff.

Reception staff were exceptional

Shower in tub should have bar to hang on to while exiting & entering. Very dangerous as is.

Accommodation is expensive but excellent. Restaurant service could have been more relaxed. Location is superb alongside the river. Restaurant is overpriced ! Having said that we will be back because of the excellent location and the fabulous suite we had.

As always the Captains Club hotel was excellent!

Excellent customer service from entire team.Great room and river view. FOOD was exceptional and hotel size very comfortable to accommodate all guest requirementd.Definitely revisit

Fabulous breakfast and guy on reception with friendly

Had a really good one night stay, food was lovely and a nice friendly atmosphere throughout. All staff we encountered were friendly and helpful going out of their way when the spa shut earlier than we were told allowing us to use it

The hotel experience was mediocre. The telephone in the room was out of order, leaving no way to contact reception or room service without physically going to the front desk. There was also no mobile signal, so using a mobile phone wasn’t an option either. The spa was fine but lacked atmosphere; as the only guest there, no refreshments were offered to help me relax. The room carpet had a visible stain, despite attempts to conceal it. Although the website claimed to offer 24-hour room service, this was not the case. When I returned to the hotel at 2 a.m., I was met by the night porter, who was also cleaning. Upon asking about room service, the only option offered was a chicken sandwich, which he would prepare, so I ended up going to bed hungry. However, I can’t fault the staff, as they were all friendly and polite.

Had a lovely stay here with my Granddaughter, we enjoyed massages and the spa pool and sauna, all very relaxing. Delicious and very filling breakfast. Lovely large room with views over the river. Would have given 5 stars but the requested twin was not made up and there was an event whose Disco was loud and went on until midnight.

First impression, on arrival was pleasant location and staff fairly hospitable. Room a good size, clean and lovely view of river, however some niggles overshadowed this by inadequate instructions on some of the room facilities eg. room safe. It was noisy at times, as outside seating area below window. I am also disappointed there was no small chiller/fridge in room especially in an expensive hotel as this. . Restaurant staff very helpful and restaurant was pleasant. Overall unsure if I would return to this establishment.

Lovely spacious and river view rooms. Lush bed.
Great food and staff.
Outside river view dining and lovely walks along river.
Beautiful scenery of boats, paddle boarders etc.
Much better than Poole!
A great place to stay. Will definitely return.
You must try …… you will LOVE .