Villa Brown Jerusalem

I was very disappointed. The room was a quarter size of the pics. Nespresso machine broken, instead of a king bed, it was a double, was cold at night with no extra blanket, breakfast wasn't very tasty. The staff did lower the price due to extreme disappointment, not their fault, they were very kind. Owners needs to make big improvement.

Luckily the room was clean and the staff was pleasant. Otherwise this hotel is an overpriced disappointment. Our room was so small that the maintenance worker moved the bed in order to open his ladder to fix the curtain that fell off the poles when I opened it to get some light. The bathroom hardly has room for the toilet and the stall shower. There is no breakfast included and they charge US $65 extra for a late checkout after Shabbat. I like trying new hotels, but this made me miss the Orient Hotel five minutes away which, for the same price includes breakfast, a late checkout and a room 3 times the size.

The staff was unbelievably attentive. Always there to help in any manner. Would definitely stay here again!!!

Superb staff and great customer service. Wonderful breakfast.

Beautiful old hotel with very very gracious and helpful staff. Great location. Recommend

Excellent location. The hotel has a lot of character. The staff was super friendly. Rooms are beautiful.

The property did not look like the pictures. It was dark and musty and hard to find the front door. When we told the front desk we were not happy, we were told we could leave but would owe one night’s stay. We said fine and booked another hotel. On our way out the door, the man said ‘ my
Mistake- you have to pay for the whole stay’. This is not ok. We are hoping Expedia will help resolve this. Thus far, there has been no response. This is also unexceptionable. We won’t hurry to use Expedia.

I stayed in this hotel on 3 separate occasions during my 3 week visit to Israel. One night wach time. Beautiful hotel. Great location. The staff was super nice, friendly and helpful. Pro tip: the falafel place next door is awesome.

Amazing Hotel and service. Wonderful attentive staff in beautiful Jerusalem . Special extra shoutout to Mustafa who took care of us during our stay. Lovely rooms and beautiful terrace. In the center of the city near shops, restaurants and the old city.

A lovely interesting building with a very warm welcome. Great breakfast served to the table. Only criticism was that the room was cold and the bathroom floor freezing. Our visit was January!

Amazing place. The room have everything that we needed and more!!! The workers were so friendly and kind and made the visit to be perfect. There was coffee machine,tv and more.
We will return here for sure.
The breakfast was amazing and had so many delicious food!

Loved the place from the moment we got there. Beautiful place spiritual aura surrounds the vila. The stuff was professional and very welcoming. The vila location is perfect. Walking distance from the old city and Machne Yehuda market.
The only issue I’ve had was the misunderstanding regarding the parking lot which the Vila is working with.

We truly enjoyed our stay at the Villa Brown. It was our first stay in a boutique hotel, and we found it quite quaint. The location was great, very near walking streets in the old city. The breakfast--it was magnificent! The food was so delicious and the setting was like a cafe on the street!

I had a wonderful stay at this hotel. For anyone who loves the German Colony neighborhood of Jerusalem, this hotel is perfectly situated on a quiet and shady street. My room had a lovely balcony, perfect for enjoying morning coffee (nespresso machine in the room). The entire hotel is stylishly decorated, and the outdoor courtyard is a great spot for a drink. A special thanks to Yosef, who was incredibly helpful and kind. Highly recommended.

Awful experience! You can do a LOT better than this.
I had booked a suite at Villa Brown and a couple days before my arrival, I received an e-mail telling me that there was a technical issue with my room - really!!? It seemed very strange. They moved me to another of their hotels - Brown Machane Yehudah. I got there and the room was smaller than tiny, overlooked a construction sight and they were going to charge me the same rate as the suite at Villa Brown. After a discussion with the front desk, they somehow 'found' me a room back at Villa Brown. No offer of paying for a cab or any compensation for the inconvenience. Told me I could walk, it was just 10 min away! When I got to Villa Brown, there were no suites left and I think I got the worst room in the hotel...tiny, on the side overlooking an ugly overgrown garden. I learned from one of the employees at the other hotel that they will do this because they get overbooked from Booking.com and if you book directly with the hotel, you are easier to move than a Booking client. It was really one of the worst hotel experiences I have had. And I have just read that another reviewer here had the exact same experience. Stay away from all Brown hotels.

Great central location
Tasteful interior
Spa is not functioning, but it was not mentioned on the hotel’s site
Bed was comfortable, but the room is small and has no place for suitcases
We got one bottle of shampoo and needed to ask for one more on the third day of our stay, the maid never completed the stock
No hair dryer in the room
Last night the AC stopped and we were provided with electrical heater, witch was good enough
The breakfast was good and very well served
Definitely would stay again in the future

We had a reservation to celebrate my birthday.
The night before, after 22 pm, the manager called to say that due to technical issues they are canceling our reservation, and offered us a stay
a one of two other hotels they have in jerusalem, which are not close to giving the same experience as the villa brown in my opinion. So we refused. And he said they will compensate us.
Of course we had to change all our plans since we couldn't find a different
hotel with such short notice. But that's not the worst part.
They charged us anyway, the compensation stayed as a fictive
suggestion, and i have been
chasing them around for over a month now with no refund still.
Including a fornal request made through booking which were the platform we booked it through.
So to conclude - stay away!!!

The online reviews are very deceiving! I booked this hotel and when I arrived, nobody could be bothered to even look up from the desk to check me in! The vibe is "too cool for school". Trying to be New York City hip, but comes off as lazy. Rooms are tiny! VELVET decor - in Israel! Ridiculous. Serves me right for buying into it. Go somewhere else!!!

Outstanding breakfast, kind and accommodating staff, great & walkable location. Could use some updates on the inside but great experience.

very poor value for money for a boutique hotel. The hotel is located in a busy neighbourhood. Buses start early and noisy. To avoid it windows must be shut and curtains drawn to block view from the street. The room is considered "suite" but is fairly small, poorly furnished, no closets and no option  to hang long dresses or suits. It is a choice of "style" over convenience.  Beside the lack of closets the bathroom has  a small unstable sink positioned on a small and low antique style dresser. Beautiful yet very unpractical. The aircondition was noisy even when we reduced to a minimum fan mode. Overall the room was small and inconvenient.

On the way down the view to the messy service room added to the sense of overall maintenance issues, as well as the small courtyard that offered quite a gloomy view of spare furniture. The feeling is of a dacor that is covering an unorganized infrastracture.

Beside the poorly furnished small  dark room (suite:( we encountered a quite unhappy chef during breakfast. The breakfast is  nice in appearence, including a veriaty of small dishes ( you must love tahini as it covers many of the:(  and good selection of main cources. The small table is not suitable for the many plates , yet another "look as oppose to convenient" approach.

 The menu did inckude any fresh vegtables or salad, so we asked for simply cut tomato and cucumber. Our very nice waitress Maya tried her best but chef was adamant and refused to serve the simply cut vegtabeles. The milk for the tea  and coffee arrived in glasses so we had to ask for a soucer in order to avoid splilage. Salt and pepper where not offered on the table (another guest came over to ask for salt so I guess it wasn't offered on their table either). Is the underlying idea is that the chef's dishes are perfect?

*I do want to mention that we complained and when the manager recieved our complaint ( a day later)  he made a real effort: Sent wine to the room, personaly made sure we had fresh vegtables and soy milk at breakfast and came to our table to check on us. He was kind and professional and tried his best*. 

Parking is costley near the hotel. 

Checking prices now around the city, and based on our previous visits in Jerusalem, For the price we paid plus parking we could certainly pick any of the beautiful hotels in the area with wonderful rooms ,great breakfast and quiet rooms.

 We will certainly not return here.