Kristal Inn Hotel UITM Shah Alam

Hotels
•
ZUZU HS
6.4 (12 reviews)
24, Jalan Kristal J7/J, Seksyen 7, Shah Alam, Selangor, 40000 , Shah Alam , MY
60-3-55239636

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Wheelchair accessible
Smoke-free property
Coin laundry on site

Review Highlights

Pros:
Staff mentioned in one review
Cons:
Dirty bed sheets
Unprofessional staff behavior
Booking issues
No refund provided for cancellations

Categories

Cleanliness
2
Cleanliness received very negative reviews, with reports of dirty bed sheets and poorly serviced rooms prior to guest check-in.
Service
1.5
Service was rated very poorly due to unprofessional behavior from the staff, including poor responses to guest issues and complaints about customer service.
Location
5
Location was not a prominent point of discussion in the reviews provided, so an average rating is given as no specific positive or negative feedback was mentioned.
Room Quality
2.5
Room quality was criticized due to reports of a full hotel resulting in booking issues and replacement of reservations without refunds.
Amenities
5
There were no specific comments about the amenities, so an average score is assumed.
Value for Money
1.5
Given the negative feedback on service and room quality, guests likely perceived the value for money as very low.
Food and Beverage
5
No mention of food and beverage services was found in the reviews, which defaults to an average score.
Overall Experience
1.8
The overall experience as described by guests was highly negative, with serious complaints about customer service and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 00:28

Property Description

Experience a perfect blend of comfort and convenience at Kristal Inn Hotel UITM Shah Alam, your ideal home away from home.

Modern Accommodations
Indulge in one of our 20 air-conditioned rooms, complete with LCD televisions and rainfall showerheads to elevate your relaxation experience.

Exceptional Amenities
Enjoy complimentary wireless internet access to stay connected, along with dry cleaning services and a 24-hour front desk dedicated to ensuring your comfort and convenience during your stay.

Prime Location
Situated in Shah Alam's vibrant Seksyen 7, you'll be just minutes away from popular attractions like Taman Lake Park and I-City, making it easy to explore all that the area has to offer.

Don't miss out on an unforgettable stay – book your adventure at Kristal Inn today!

Important information:

  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

6.4
Based on 12 reviews
Cleanliness: 2
Service: 1.5
Location: 5
Room Quality: 2.5
Amenities: 5
Value for Money: 1.5
Food and Beverage: 5
Overall Experience: 1.8
V
Verified traveler • family_with_children
6
Pros:

Ok even oldschool

2019-11-28 • via Nuitee
T
TAN • self
6
Pros:

First thing at all, the staff was friendly and nice.
However, the room condition was not satisfy.
When I step into the room, whole room fill with heavy massage oil like smell, I found cigarette bud in room, and a wet bath towel hanging on wal, obviously was not perform proper cleaning.
Door look and latch might need to have some maintenance check.
TV only have 2 channel, TV1 & Astro Ria.

2019-11-25 • via Nuitee
N
Noor Azam
4
Pros:

Book for family room, end up get three normal room. Dont know how they manage this hotel.

2019-03-27 • via Nuitee
N
Nurhidayah • self
10
Pros:

Nice room good staff and good accommodation

2019-03-04 • via Nuitee
H
Hazizi
2
Worse
Pros:

Unable to check in although successfully booked through Hotels.com.

2018-09-07 • via Nuitee
T
Tasneem
10
A must book hotel!
Pros:

Its is cheap
Easy to get to
Good costumer service
Clean
Hot water available
Shared ironinh board with iron
TV only had 3 channels,,I am not complaining
Plugs to charge your phone
No lift though, have to use stairs,,again not complaining here
Easily accesible restaurants around
Open counter 24hours
I have to attend my business deals until late evening but I didnt want to book a room for all my bags, so they allowed me to leave it at the countet which was really helpful :)

2018-05-18 • via Nuitee
V
Verified traveler
8
Pros:

Good and affordable hotel at shah alam👍 recommended for others .

2018-04-23 • via Nuitee
N
nor
10
Pros:

Okay. Harga berbaloi. Sgt di syorkan. Pergilah kesini membawa keluarga. Harga yg murah dan selesa

2018-04-15 • via Nuitee
V
Verified traveler
6
Pros:

its Ok for hotel to go sleep only. Its nice got free parking and near all restaurant and also near polpero

2018-04-01 • via Nuitee
A
Apis
10
Feeling ok
Pros:

Ok

2017-07-21 • via Nuitee
V
Verified traveler
8
Nice hotel, friendly staff, near 7-11 & restaurant
Pros:

Nice hotel. Convenient. Easy access, near 7-11, eating places. Good price

2017-05-29 • via Nuitee
V
Verified traveler
2
Teribble
Pros:

Not much satisfy, just to sleep, my home more better than this hotel

2017-04-16 • via Nuitee