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Welcome to Sinai Suites Hotel
Escape to our charming oasis in Kigali where convenience meets comfort. Enjoy complimentary wireless internet access and room service at our restaurant with a bar/lounge. Start your day with a complimentary local cuisine breakfast and take advantage of our business center and concierge services.
Explore Nearby Attractions
Conveniently located near Kimironko Market and only a short drive from BK Arena and Stade Amahoro, there's plenty to see and do during your stay.
Relax and Recharge
Unwind in one of our 14 air-conditioned guestrooms featuring complimentary toiletries and daily housekeeping. Your comfort is our priority.
Book now and experience the perfect blend of modern amenities and warm hospitality at Sinai Suites Hotel.
Pets not allowed
Individually-wrapped food options are available for dinner
Property confirms they are implementing guest safety measures
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Pets not allowed
Individually-wrapped food options are available for dinner
Property confirms they are implementing guest safety measures
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Service animals not allowed
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Essential workers only - NO
No elevators
Individually-wrapped food options are available
Staff wears personal protective equipment
Temperature checks are available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Property is cleaned with disinfectant
Social distancing measures are in place
Professional property host/manager
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Gap period enforced between guest stays - 24 hours
Incredibly poor customer service. They don't provide an airport shuttle even though during booking it suggests they do. When we got there we discovered there's no A/C or fans, there were no towels in the entire hotel as they'd "sent them out for washing." They didn't have my reservation and in fact if I hadn't taken a printed copy of the Hotels.com reservation we would not have been able to stay there. As it stands, they called me on the phone while I was at the airport heading out to say that they needed me to send them a copy of the paid reservation as they couldn't find it in their system. Without a doubt the worst hotel experience I've ever had! Thinking of staying there? Run a mile in the opposite direction as fast as you can.
Whilst the service was truly friendly, and the check-in process quick- one couldn't help but feel sorry for the management staff who had to abide by certain 'rules' fixed by their higher-ups.
The room cost me around 47$, however the hotel charges another 10 USD (each) for pick ups and drop to the airport.
So if one is planning on spending close to 70$ just for a night's stay then I'd prefer some of the other options available near by.
The rooms were clean, however my bathroom shower didn't have any water at 6am when I tried having a shower. I called up the reception multiple times but no one bothered answering.
The manager told me that since I'm leaving early the next day (6.45am) and their breakfast doesn't start till about 8am, they will give me a packed breakfast. I found that sweet. However, at the time of leaving they had all but forgotten about it.
All in all, a forgettable experience. I am certainly not returning to this place!
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