Wingate by Wyndham Altoona Downtown/Medical Center

Website with facilities including "TOST" for food and beverages. No mention that it is only open Thursday - Saturday. .

The rooms were barley cleaned.

Soundproofing could be better

Upon arrival was told I was checking into a 1king suite. I saw paper work and questioned. I was staying with 4 people total. Was offered 1 rollaway bed. I declined both. Was told the system changed room and it happens all the time. Requested a manager. She did some digging and found a 2 queen room that she had and I accepted. She proceeded to state someone changed my reservation to what I arrived to and not what I reserved. I informed her the other desk worker says it happens anll the time. Offered me a late check out bc I am a gold member. I kindly accepted. Upon arriving in room, received a phone call from supposed general manager and said my card was declined and that I needed to go over card info again. Said again this happens all the time. This should have been done which it was when I arrived. Later to find out it was someone who stole my credit card number and began making purchases. The next morning room cleaning made showed up at 11 am and I told her I got a late check out. When checking out at 12 as I told manager night before. She said the maid told her but it was not in their system as a late check out. Another issue I had was when arriving, sign stating pool was closed. Asked how long it be closed, was told it’s been down almost a week with no maintenance person to repair.manager stated pump wasn’t working. Told manager I chose to stay here bc of the pool and if no pool I would not stay. She then stated she would turn it on and then check ph levels and call in 20 mins. Never received a call. When leaving for dinner an hour later I asked on the way out about pool. Still no answer if open or closed. Just got a she’s checking ph again. After dinner I called hotel so I knew how to proceed for the night and front desk said it was finally open. At the pool. Water didn’t seem to be right. Pump nozzles in pool were not on and only thing moving water was us in it. The pillows were very soft. Only 1 pillow for each person. No extras. Hard beds. No good sleep

Only one set of stairs

The showers leaked. It leaked onto the floor and there was marks on the walls in both rooms on the walls

That we had ANTS in are room and they didn't have another room to move us to, we spent two nights in that room! We had no where else to go!

The room was always hot. The AC would turn on for a little bit and then it would be hot. The staff stole my purse when I called to get the matter resolved. I told them I didn’t care about the money. I didn’t care about the purse just give me my credit cards. They told me a supervisor would call me. No one has called very unfortunate cause I feel like I was over, tipping some of the staff members and still nothing.