Hotel Sunrise21

Hotels
7.2 (113 reviews)
Saijo Showa-machi 5-10 , Higashihiroshima , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Fax/photocopying
Shared lounge/TV area
Free wired internet
Self parking (surcharge)
Internet access
Housekeeping on request
Reception hall
See all facilities

Review Highlights

Pros:
Good service
Great location
Cons:
Uncomfortable beds
Dated amenities
Cleanliness issues

Categories

Cleanliness
6.51
Some reviews mentioned issues with cleanliness and outdated items, suggesting areas for improvement.
Service
8.48
Most reviews highlighted positive interactions with staff, noting their helpfulness and polite demeanor.
Location
8.52
The location is highly rated due to its proximity to restaurants and transportation.
Room Quality
6.47
Several comments indicated discomfort with room amenities such as beds and noise issues.
Amenities
6.5
Guests felt that the amenities were lacking, particularly in regards to complimentary offerings.
Value for Money
7.46
While some guests felt the pricing was fair, the lack of certain amenities raised questions about overall value.
Food and Beverage
6.51
No substantial positive feedback on food and beverage options, leading to an average score.
Overall Experience
7.18
Overall, guests had mixed feelings, but the experience broadly aligns with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:18

Property Description

Convenient Location
Hotel Sunrise21, nestled in Higashihiroshima City, is just a short stroll from JR Saijo Train Station, ensuring easy access for travelers. Explore the city with convenience at your doorstep.

Comfortable Accommodation
Relax in our well-equipped rooms featuring modern amenities like flat-screen TVs, refrigerators, and private bathrooms with complimentary toiletries. Enjoy a cozy stay with added comforts of bathrobes and towels provided for your leisure.

Amenities Galore
Indulge in our array of facilities including free WiFi, vending machines, and meeting spaces. Stay entertained with DVD players available upon request. Your convenience is our priority.

Book your stay at Hotel Sunrise21 now for a memorable and hassle-free experience.

Important information:

- Please note that no meal plans are offered at this property.

To reduce carbon dioxide generation and waste, this property does not provide amenities (toothbrushes, razors, etc.).

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs JPY 500 per day.

Location

Guest Reviews

7.2
Based on 113 reviews
Cleanliness: 6.51
Service: 8.48
Location: 8.52
Room Quality: 6.47
Amenities: 6.5
Value for Money: 7.46
Food and Beverage: 6.51
Overall Experience: 7.18
高木 • solo_traveller • jp
8
Pros:

スタッフの方がとても感じよかったです。

2026-04-04 • via Nuitee
M
Makiko • couple • jp
4
2026-04-02 • via Nuitee
M
Miki • solo_traveller • jp
7
ひとに薦められます。
Pros:

チェックインの時間が遅くてもOKなのが良かった。
当日18時までキャンセル無料なのが良かった。

Cons:

暖房のコントローラーが効かなかったため暑くて何度も目が覚めた。

2026-04-01 • via Nuitee
M
Maria • extended_group • jp
5
Razoável
Pros:

A localização é boa , custo benefício bom , funcionários ok 👍

Cons:

Limpeza ruim , carpete do quarto tem um cheiro de mofo e empoeirado …. O quarto estava muito abafado, o ar condicionado não estava funcionando frio , somente no quente !!
Tive que abrir a janela 😔

2026-03-31 • via Nuitee
み • solo_traveller • jp
10
2026-03-29 • via Nuitee
M
MAKI • couple • jp
5
2026-03-23 • via Nuitee
S
satoshi • extended_group • jp
4
2026-03-17 • via Nuitee
I
Ishikori • solo_traveller • jp
5
Pros:

初めての宿泊でしたがスタッフの対応が良くて迷わずにチェックイン、アウトができました。

Cons:

室内の換気扇の音が少し大きかったくらいで特に不便は感じなかった。

2026-03-09 • via Nuitee
Y
yoshiaki • solo_traveller • jp
10
2026-03-09 • via Nuitee
暮咲 • solo_traveller • jp
5
2026-03-04 • via Nuitee
H
hideki • solo_traveller • jp
8
Pros:

過ごしやすかったです。

2026-01-22 • via Nuitee
T
tetuo • solo_traveller • jp
8
Pros:

スタッフの対応、部屋の清潔感

Cons:

駐車場が(道路を挟んで立体駐車場の２階)離れていて料金が別に絡む事

2026-01-21 • via Nuitee
P
Pol • solo_traveller • jp
10
2026-01-20 • via Nuitee
M
Mamoru • solo_traveller • jp
5
2026-01-20 • via Nuitee
M
Manabu • solo_traveller • jp
4
Cons:

SDGｓにかこつけて歯ブラシひげ剃りなし。駅前のもっと便利な東横インは、同料金でもっと設備は良い。
せめて無料の朝食くらいはつけないと。

2026-01-20 • via Nuitee
H
Hironori • family_with_children • jp
10
2026-01-20 • via Nuitee
N
Nagayama • solo_traveller • jp
8
想定が
Pros:

部屋が思ったより広い。窓際のテーブルが良かった。駐車場OK。入口の犬いいですね。

Cons:

ルームキーの挿入箇所の入室時接続がちょっと良くなかった。接続が不良？

2026-01-19 • via Nuitee
H
Hiroko • extended_group • jp
6
普通かな
Pros:

シングルルームで落ち着いて過ごせた。

Cons:

ボディタオルやヘアブラシ、シャワーキャップがあると良かった。

2026-01-19 • via Nuitee
S
SHINSUKE • solo_traveller • jp
6
駐車場が最悪。一気に醒めた。
Pros:

使いやすく、わかりやすく、全体的に良かった。

Cons:

駐車場2300円は結構ぼったくり。夜の10時〜朝8時までの10時間。
しかもフロントスタッフの人的ミスでゲートが開かず朝の大事な時間をロス。
一見さん狙いかな？ちょくちょく東広島市には行くけど、私はもう使わない。

2026-01-19 • via Nuitee
A
Ayako • solo_traveller • jp
7
Pros:

受付スタッフの対応がとても丁寧で良い。また利用したいと思える接客だった。

Cons:

受付で交換可能だったが、自動販売機で新札が使えないのが少し不便だなと感じた。

2026-01-19 • via Nuitee