Merdeka Hotel Kluang

Hotels
7.2 (700 reviews)
30, Jalan Mengkibol, , Kluang , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Outdated facilities

Categories

Cleanliness
6.53
Cleanliness suffered due to bad-smelling carpets and aged towels, reflecting a need for improvement.
Service
8
Some feedback indicated a lack of responsiveness, especially from front desk staff, but overall friendly service was noted.
Location
8.04
Location is generally favorable, with mentions of nearby attractions and a pleasant environment.
Room Quality
6.49
Many reviews indicated that the rooms are old and inadequately maintained, contributing to a less satisfactory experience.
Amenities
7.02
Amenities are basic, with some mentioning lack of breakfast and outdated furnishings.
Value for Money
7.48
Considering the price range, value is acceptable but should improve with better maintenance.
Food and Beverage
7.03
Breakfast inclusion issues led to disappointment, affecting overall sentiment regarding food offerings.
Overall Experience
7
The overall experience was mixed, with some pleasant aspects but significant areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 13:29

Property Description

Mountain View Accommodation
Enjoy breathtaking views of the Gunung Lambak Mountain from the comfort of your room. The picturesque setting adds a touch of tranquility to your stay.

Spacious and Stylish Rooms
Indulge in spacious rooms with classic decor, air conditioning, and cozy seating areas. The rooms are designed to provide a comfortable and relaxing retreat.

On-Site Dining and Recreational Facilities
Savor delicious Malaysian and Western cuisine at the hotel's restaurant. Additionally, take advantage of the tennis court, golf course, and relaxing terrace for a perfect getaway.

To experience the charm of Merdeka Hotel Kluang and enjoy a memorable stay, book now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JHB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 700 reviews
Cleanliness: 6.53
Service: 8
Location: 8.04
Room Quality: 6.49
Amenities: 7.02
Value for Money: 7.48
Food and Beverage: 7.03
Overall Experience: 7
H
Hairul • solo_traveller • my
7
2026-05-02 • via Nuitee
A
abdul shukor • couple • my
10
Pleasent day
Pros:

Hospitality

Cons:

None

2026-05-02 • via Nuitee
V
Vincent • solo_traveller • my
10
2026-04-28 • via Nuitee
K
KPM-Guru • solo_traveller • my
5
2026-04-26 • via Nuitee
S
Saiful Hanif • solo_traveller • my
6
2026-04-21 • via Nuitee
H
Han Seng • couple • my
3
The air-conditioning was a disaster on level 4.
Pros:

The room was clean . The hotel was clean .There is a large private car park in front of the hotel. The facilities are quite basic with bottle water and kettle . The Duty Manager offered us a complimentary breakfast unexpectedly. We appreciate that we had nasi lemak (coconut marinated rice with chillli fish fries sauce) ,and a orange drink . Beware the breakfast is served cold with hot tea or coffee .

Cons:

The Room 404 was really badly constructed by idiots. The glass door open with the washbasin right behind it. It caused a loud bang in collision when the glass door is opened. The loud bang by the adjacent room is startling in the middle of the night and early morning. Worse the old air-conditioner blows right at the second bed and the air-conditioning blower and swing cannot be adjusted. It was terrible with the draught all night. The blanket is too short for us 5ft.3 inch. The blankets were worn out and the towels were worn out, albeit clean. We were here every year 6 years at the about the same date.
l

2026-04-08 • via Nuitee
H
Haslina • extended_group • my
3
2026-03-21 • via Nuitee
J
Jabez Zayyan Malik • couple • my
5
2026-03-11 • via Nuitee
A
Armi • extended_group • my
10
2026-02-12 • via Nuitee
D
Dahlan • couple • my
6
Okey
Pros:

Nostalgia

Cons:

No restoran
Limited tv channel

2026-01-19 • via Nuitee
A
Ashweeinshrie • solo_traveller • my
4
It was ok but it was pleasant
Pros:

Place is easy accessible

Cons:

The place was kinda run down and it was dusty
Bedsheet wasn’t clean
Carpet was dusty
Staff was not very responsive

2026-01-10 • via Nuitee
R
Rahmah • couple • my
8
2025-12-23 • via Nuitee
H
Hunny1309 • couple • my
10
2025-12-14 • via Nuitee
H
Hussein • solo_traveller • my
8
2025-11-27 • via Nuitee
A
Amuthavaanan • couple • my
1
2025-11-18 • via Nuitee
P
Paul • solo_traveller • my
1
Not worth to stay
Pros:

The property is line of the decent hotel in kluang.

Cons:

4th floor carpet is in bad condition, rainwater is leaking in the ceiling. Carpet is bad smell and condition. The washroom no proper locks.

2025-11-14 • via Nuitee
D
dian • solo_traveller • my
9
Pros:

fit for my big family

Cons:

nothing

2025-11-14 • via Nuitee
I
Ivan • extended_group • sg
6
2025-11-10 • via Nuitee
N
Nivashinee • couple • my
2
Very disappointing stay
Cons:

We booked a room with breakfast included, but were denied breakfast even after showing multiple proofs from Booking.com. The front desk staff, Syira, refused to acknowledge it despite the Booking.com representative confirming our booking details with her directly. We were also told that the staff in charge would only arrive at 1 p.m. which makes no sense, as we shouldn’t have to wait until then for a breakfast that was already included.

On top of that, Syira was extremely rude and unhelpful throughout the interaction, showing no effort to resolve the issue and only insisting on denying responsibility. Very disappointing experience with the management and front desk service.

2025-10-24 • via Nuitee
A
Alwani • solo_traveller • my
10
2025-10-18 • via Nuitee