Four Points by Sheraton Manado

Hotels
•
Four Points by Sheraton
9 (394 reviews)
Jalan Piere Tendean Boulevard , Manado , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Family friendly
Great service and food
Cons:
Cleanliness issues
Some amenities underperforming

Categories

Cleanliness
7.96
Reported cleanliness issues including stained sheets and ants.
Service
9.43
Staff were friendly, helpful, and attentive.
Location
9.47
Excellent location adjacent to a large shopping mall.
Room Quality
8.92
Rooms were clean, spacious with a beautiful view.
Amenities
8.95
Good amenities including a pool and fitness center.
Value for Money
8.91
Good value considering the location and service.
Food and Beverage
8.96
Food was delicious but dessert options could improve.
Overall Experience
9.43
Overall a very pleasant experience with a great hotel atmosphere.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:10

Property Description

Luxurious Accommodation with Stunning Views

Spectacular Sea-View Restaurant
Indulge in a culinary journey with our on-site restaurant offering a diverse selection of international, Indonesian, and Chinese cuisine. Enjoy your meal while taking in breathtaking views of the sea.

Relaxing Outdoor Pool and Sun Deck
Unwind by our outdoor swimming pool on the sun deck, overlooking the serene sea. Perfect for a refreshing dip or soaking up the tropical sun.

Convenient Amenities and Services
From free WiFi throughout the property to concierge services and a business centre, we ensure a comfortable and productive stay for all our guests. Book now for a memorable experience at Four Points by Sheraton Manado.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for Rp 363,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 394 reviews
Cleanliness: 7.96
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
A
Anthony • couple • nl
8
Prima hotel met fijne locatie direct naast de mall, wel aan de prijzige kant voor Indonesië.
Pros:

Schoon, attent personeel en zeer goed ontbijt

Cons:

We hadden niet roken kamer met zeezicht geboekt maar bij aankomst waren er alleen roken kamers met zeezicht beschikbaar. We hebben een free upgrade gekregen naar een suite maar deze had geen zeezicht, beetje jammer.

2026-05-22 • via Nuitee
L
Laurent • solo_traveller • us
5
2026-05-17 • via Nuitee
R
RICHARD • solo_traveller • gb
10
Opening WINDOW!! Plus BRILIANT pool/views!
Pros:

Opening window in the room — surprisingly hard to find, but very important to me.

I understand that open windows can interfere with air conditioning, especially if condensation becomes an issue when the A/C is running hard with the window open. However, unless the air-conditioning system is modern enough to bring in fresh outside air, it is largely just recirculating room air, with only minimal fresh air coming through door gaps. That does not work well for me.

My preference is to keep the window open and the air conditioning off most of the time, then close the window and run the A/C briefly when I need to cool the room down. That seems like a reasonable compromise: fresh air most of the time, with cooling used only when needed. Plus rest of Window is massive picture Window.👍

okay, maybe 10 is a point generous as it wasn’t perfect , but I just love certain features of this Hotel! …… especially the swimming pool on the sixth floor. It’s totally world class for me …. and at this price point! Manado a cool place (google things to do here and get yourself a GRAB driver for the day ) and the Sheraton really made my experience special. Excellent staff, super comfy bed, decent breakfast,

Cons:

Arriving initially is a bit weird and you sort of have to work out what’s going on. Ended up leaving my luggage at the ground floor and going to the third floor to check in and then the luggage ticket tag system failed so I ended up phoning after 20 minutes, because I’ve not left my little luggage tag at reception.

2026-05-14 • via Nuitee
W
Webersinke • solo_traveller • de
7
Pros:

Nice room and good bathroom

Cons:

We wanted to check in at 4 pm and room was still not ready
Check time was 2 pm. This need to be improved.

2026-05-14 • via Nuitee
N
Nataliia • solo_traveller • ru
6
2026-05-10 • via Nuitee
J
Jinhyoung • couple • kr
8
2026-05-01 • via Nuitee
G
Guillaume • couple • be
9
2026-04-27 • via Nuitee
B
Barry • extended_group • gb
8
thoughly enjoyed my few nights here before heading of to remote jungle living for a week
Pros:

check in was easy room was neat and cleanish a little more attention to detail wouldn't go amiss, also knowing where the kettle and fridge were would have made it better

2026-04-25 • via Nuitee
A
Anne • solo_traveller • de
6
Gut für eine Nacht nach der tauchsafari
Pros:

Nach einer Tauchsafari in einem ordentlichen Bett schlafen fühlte sich gut an. Alle Mitarbeiter waren extrem nett.

Cons:

Für ein Haus dieser Klasse war die Sauberkeit leider nicht zufriedenstellend.
Flecken auf Laken und Decke. Viele Flecke im Bad

2026-04-25 • via Nuitee
H
Hubert • couple • dk
3
Pros:

Personalet

Cons:

Hotellet er fuldkommen nedslidt

2026-04-22 • via Nuitee
F
Florian • couple • fr
9
Pros:

Very good hotel

Cons:

Nothing bad

2026-04-19 • via Nuitee
P
Phil • solo_traveller • hk
7
2026-04-13 • via Nuitee
H
Heinz • extended_group • ch
8
2026-04-10 • via Nuitee
R
Rodney • couple • au
10
2026-04-09 • via Nuitee
L
lily • couple • hk
1
Not coming back
Pros:

Not much

Cons:

No hot water for shower. It was smelly in the room.

2026-04-07 • via Nuitee
• extended_group • id
9
2026-04-05 • via Nuitee
H
Harijanto • couple • id
1
Reception not friendly
Pros:

No good i book 1 single bad 1 double reception not accommodate so bad

Cons:

So so

2026-04-03 • via Nuitee
A
Andrew Berg • family_with_children • gb
5
Pros:

We only stayed for 2 nights and went to Bunaken. The food wasn't great and for a Sheraton it was below the usual standard. Well located in the city. We booked a transfer but they forgot to pick us up from the airport! The manager was very apologetic about it and offered us an upgrade but we would have preferred the taxi was there!

Overall it was ok for what we needed.

2026-03-30 • via Nuitee
A
Akitaka • family_with_children • jp
5
2026-03-28 • via Nuitee
N
Nikolaus • family_with_children • de
5
Once was enough
Pros:

The live music played by the local musicians during breakfast was fantastic, every member of the team was incredibly friendly

Cons:

Breakfast restaurant ambiance, lack of fresh food, food selection, waiting time for coffee, many guests smoking on open seating areas, cleanliness of the facility. Marriott should support the team, which is incredibly friendly and willing with more training and international exposure

2026-03-22 • via Nuitee