Holiday Inn Express and Suites South Hill by IHG

Hotels
•
Holiday Inn Express
8.5 (213 reviews)
1840 North Mecklenburg Avenue , La Crosse , US

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location
Clean rooms
Good breakfast variety
Comfortable beds
Convenient amenities (soap dispensers, ice machine)
Parking available
Cons:
Pool reported as dirty with poor staff response
Isolated rude staff incidents and towel shortages
One report of mold smell in a room
Unresolved bug/pest in room
Shower drainage backing up
Slippery bathtub base

Categories

Cleanliness
8.3
Generally praised as 'extremely clean' and 'clean rooms' in multiple reviews, but isolated reports of a room that smelled like mold and an unresolved bug lower the score slightly.
Service
9.1
Multiple positive mentions of friendly, helpful staff (quickly brought extra tissue, praised front-desk staff including Sarah); a few negative incidents (rude staff, poor attitude about the pool) are outweighed by consistent good service in other reviews.
Location
9
Location repeatedly called out positively ('close to everything', 'excellent location', 'great for our visit') and noted as quiet despite proximity to a truck stop.
Room Quality
8
Rooms are often described as nice with well-made beds and comfortable temperature control, but issues like a moldy smell in one room, shower water backing up, and a slippery tub reduce the score.
Amenities
7.6
Mixed: positive notes for soap dispensers, ice machines and parking, but the pool was reported as 'nasty'/discolored and staff attitude around the pool was poor; this pulls the amenities rating down.
Value for Money
8.5
Not directly discussed in most reviews; overall sentiments and repeat-stay willingness suggest reasonable value for this hotel tier.
Food and Beverage
9
Breakfast is frequently praised (large variety, hot foods hot, orange juice good) though a couple of guests found it merely average; overall F&B impressions are strongly positive.
Overall Experience
8.5
Many reviewers call it a great stay and would stay again, with a few negative experiences (pool, rude staff, pests) that temper an otherwise positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Modern Comfort and Convenience

Convenient Amenities
The Holiday Inn Express and Suites South Hill offers a range of convenient amenities including room service, a 24-hour front desk, and free WiFi. Each room is equipped with essential features like a desk, flat-screen TV, and a coffee machine, ensuring a comfortable stay for all guests.

Business-Friendly Services
For those traveling for work, this hotel provides a business center and an on-site ATM machine, making it easy to stay productive during your stay. The hotel's prime location in South Hill also offers easy access to the Richmond International Airport, just 125 km away.

Book Your Stay Today
Experience modern comfort and business-friendly services at the Holiday Inn Express and Suites South Hill. Book now for a convenient and enjoyable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 213 reviews
Cleanliness: 8.3
Service: 9.1
Location: 9
Room Quality: 8
Amenities: 7.6
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.5
P
phillips • solo_traveller • us
1
2026-11-07 • via Nuitee
C
carletta • solo_traveller • us
10
2026-11-06 • via Nuitee
D
David • solo_traveller • us
10
I enjoyed my stay
Pros:

Customer service was great. (Sarah, front end)

Cons:

N/A

2026-10-26 • via Nuitee
A
April • couple • us
8
2026-10-19 • via Nuitee
N
Neil • couple • us
7
Okay.. not again
Pros:

Location

Cons:

Breakfast was not very good….hotel spent too much energy on being eco friendly

2026-10-17 • via Nuitee
R
Regina • family_with_children • us
6
2026-10-12 • via Nuitee
B
Brandy • couple • us
10
2026-10-08 • via Nuitee
A
Alonzo • couple • us
10
Pros:

The location and parking

2026-09-14 • via Nuitee
K
Kenneth • couple • us
9
2026-09-14 • via Nuitee
S
Sandra • couple • us
1
I was no happy at all
Pros:

That is was close to everything

Cons:

The staff were rude and I didn’t have enough towels the room smelled like mold

2026-09-03 • via Nuitee
Z
Zenita • solo_traveller • us
10
2026-08-31 • via Nuitee
S
Sandra • couple • us
5
ok
Pros:

the breakfast was ok.

Cons:

I checked in to this hotel because they had a pool. I wanted my child to enjoy the pool. Unfortunately, it was nasty and when I asked the staff why the pool was green and blue he got an attitude. The room was nice except the water in the shower kept backing up in the tub.

2026-08-04 • via Nuitee
C
Cindy • family_with_children • us
10
Pros:

Clean rooms, great staff!

2026-07-19 • via Nuitee
S
Stephenia • family_with_children • us
6
2026-07-06 • via Nuitee
A
Andrea • couple • us
3
2026-07-06 • via Nuitee
G
Glenwood • couple • us
10
2026-06-26 • via Nuitee
P
paitsel • solo_traveller • us
8
2026-06-19 • via Nuitee
S
Sonja • family_with_children • us
10
EXCELLENT location, staff, room, breakfast and check-in & check-out!
Pros:

The location was great for our visit to the area. The staff was very friendly and the breakfast was GREAT!!! It was so wonderful having the large variety of items to choose from and the hot foods were hot and the cold orange juice was absolutely delicious! The temperature in the building was great! Especially in our room. It was so well set that we never had to adjust the setting. The beds were well made with sheets and pillow cases I wish to have at home! :-D
I really liked having the soap dispenser on the wall and ready as well as the body wash in the shower. And the ice machine where GREAT and provided great tasting ice. When we needed extra bathroom tissue, someone brought it up almost immediately of which we were very grateful for.

Cons:

The bath tub base, unfortunately, was extremely slippery, but I placed a towel down to stand on while I took a shower. Otherwise, everything else was great!

2026-06-18 • via Nuitee
L
lyn7491 • solo_traveller • us
9
Pros:

Nice room. Friendly staff.
Great breakfast!

2026-06-06 • via Nuitee
E
Eleuterius • couple • us
8
Pros:

Good breakfast.

2026-06-06 • via Nuitee