Hotel Via

Hotels
8.7 (1076 reviews)
138 King Street , San Francisco , us

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Uncomfortable beds
Poor customer service
High prices

Categories

Cleanliness
8.18
Some reviews mentioned cleanliness issues, including stained carpets.
Service
9.15
Mixed feedback on service, with some reviews citing poor customer service.
Location
10
Location received consistent praise, especially for proximity to attractions.
Room Quality
7.64
Guests reported issues such as small room size and uncomfortable beds.
Amenities
8.67
Amenities like the rooftop bar were positively mentioned; however, some amenities have issues.
Value for Money
8.13
Many guests felt the prices were high compared to the quality of the rooms.
Food and Beverage
8.68
Food and beverage options received mixed reviews, with some enjoying the bar but complaints about coffee.
Overall Experience
9.17
Overall experience varied widely, with many enjoying their stay despite specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:18

Property Description

Modern Luxury in South Beach

Luxurious Accommodations: Hotel Via offers modern, custom-made furniture and stunning views of Oracle Park and the city skyline. Relax in style with flat-screen TVs, free toiletries, and high-speed WiFi.

Rooftop Oasis: Indulge in the rooftop bar's 360-degree views of Oracle Park, the Bay, and San Francisco. Unwind with cocktails and small plates made from seasonal ingredients at the onsite bar and restaurant.

Convenience at Your Fingertips: With a 24-hour front desk, breakfast café, meeting room, event space, communal workspace, and fitness center, Hotel Via ensures a seamless stay. Explore nearby attractions like Union Square and Moscone Center, all just a short distance away.

Book your luxurious stay at Hotel Via for an unforgettable San Francisco experience.

Important information:

Complimentary rooftop bar & lounge access is available between 5PM to 10 PM dailyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 85 per day.

Location

Guest Reviews

8.7
Based on 1076 reviews
Cleanliness: 8.18
Service: 9.15
Location: 10
Room Quality: 7.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.68
Overall Experience: 9.17
C
cutiepien2023 Solo travel
2
Rude
Pros:

Class and rude front desk staff. To manager so you can identify the staff member. She is an African American woman and had stars all over her face and was rude and unfriendly.

2026-05-29 via Tripadvisor
J
Janet solo_traveller us
10
Excellent stay near my family. Please fix the drain in the accessible shower
Pros:

Great garden patio

Cons:

The accessible shower did not drain prot

2026-05-27 via Nuitee
P
Pathfinder728819 Family
6
Stay was OK, but improvement needed.
Pros:

Stayed 5/22/26.
Great location.
Parking at hotel was too expensive, $95, wow.
Great rooftop bar. Food was average. drinks were expensive.
Room was great. Lighting switches were bad, hard to figure out and all worked from iPad. I just want to turn lights on and off with one switch. Never figured it them out and I'm pretty good with an iPad.
Lighting in hallways was dark and did not make you feel safe.
Ice machine on our level was not working.

2026-05-26 via Tripadvisor
L
Laba extended_group us
9
Overall nice hotel
Pros:

Close to Oracle Park

Cons:

Bathroom shower had no grab bars,shower missing door,door entrance to bath room inequality

2026-05-26 via Nuitee
J
Jessica couple us
8
2026-05-21 via Nuitee
M
Mazhnyy couple us
9
2026-05-18 via Nuitee
N
nayeli couple us
10
2026-05-18 via Nuitee
C
Christopher couple us
10
2026-05-17 via Nuitee
J
Jim couple us
7
It was a decent stay
Pros:

Location to Oracle park

Cons:

Promoted game day brunch on their website but didn’t have it. It was a marketing deal from last year. UPDATE YOUR WEBSITE.

2026-05-13 via Nuitee
J
Juan couple us
10
2026-05-12 via Nuitee
M
Mia couple us
10
2026-05-12 via Nuitee
M
Misty couple us
9
Our stay was great we really like the location and staff is wonderful
Pros:

The hotel is close to Oracle Park

Cons:

Breakfast was way to expensive

2026-05-11 via Nuitee
H
Heimata couple pf
7
Bonne expérience
Pros:

À proximité du stade de baseball. Le personnel professionnel. Le rooftop.

2026-05-11 via Nuitee
D
Danielle solo_traveller us
3
Never again
Pros:

I stayed here on May 10. The only thing good about this hotel is this location. And that's being kind. The front desk staff is full of young people that don't know the art of hospital. The African-American staff person is just rude and I can't believe they would let somebody get a front desk have stars all over their face and tats just really unprofessional. Please hire older more experienced hotel staff. They know how to treat a guest when they arrive. If you're trying to project yourself as a high-end hotel, try acting like one.

Cons:

Other bad experiences:

The rooftop bar sent me away with cold takeout.

The Wi-Fi is terrible and spotty. And quite honestly, the self signal is terrible in the rooms. I would never stay again for that reason alone.

This hotel blocked the Fox channel on the TV. See photo. I told the staff member and they never got back to me.

There is not a stitch of art on the walls of this room. It felt like a sterile hospital room. Try going to the trouble of having some creativity and decorating the room. See photo.

This is nothing more than a glorified Motel 6.

2026-05-11 via Nuitee
J
James couple us
10
Perfect!
2026-05-11 via Nuitee
C
cutiepien2023 Family
2
Rude staff
Pros:

Class and rude front desk staff. African American woman with stars all over her face just rude and unfriendly.

2026-05-10 via Tripadvisor
E
efrain A solo_traveller mx
9
2026-05-08 via Nuitee
M
Maureen couple us
10
2026-05-05 via Nuitee
K
kaijS8556XL Solo travel
10
I definitely be back!
Pros:

I had a reservation at another hotel but needed a room for one night. When I called at 11pm, I got Ray on the phone... she was absolutely amazing! Her customer service and kindness was like no other. It was way better then the other hotels staff I had booked, so I decided to cancel my first choice and stay all weekend at Hotel Via.

Then I got there and my room was very clean, great location, and every staff member from front desk, cleaners to manager were absolutely wonderful. Rooftop has great food and amazing views. I will definitely be booking again when back in town!

2026-04-27 via Tripadvisor
J
Jim extended_group us
3
Things didn’t work, when the staff was notified the took those items and never returned. 2 cups of macaroni and 2 slic
Pros:

Proximity to our event

Cons:

Everything else

2026-04-27 via Nuitee