Holiday Inn Express & Suites - Redding by IHG

Hotels
•
Holiday Inn Express
7.7 (135 reviews)
2240 Hilltop Drive , Redding , US
+1 530-768-5779

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Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Breakfast
Friendly/ helpful staff
Clean and comfortable rooms (some reports)
Large rooms
Good location
Helpful check-in resolution
Cons:
Poor housekeeping (stains, roaches, mildew, hair on towels)
No pool/hot tub/bathtub; pool reported cold
Slow or poor towel/service response
Burnt/poor breakfast items
Room maintenance issues (peeling walls, no TV in some rooms)
Front desk issues (called room at night, rude or unhelpful behavior)
Side-door/parking access problems

Categories

Cleanliness
4
Multiple negative mentions: roaches, mildew smell, stained sofa bed, hair on towels and peeling/dirty walls — cleanliness is poor.
Service
10
Mostly praised: staff described as amazing, friendly and went out of their way to resolve booking/room issues, though there are isolated lapses (rude/check-in issues, slow towel response). Overall service is a strong positive.
Location
10
Explicitly noted as good in reviews.
Room Quality
5.5
Mixed to below average: stained/smelly sofa bed, some rooms lacked TV, reports of mildew smell and peeling walls indicate maintenance issues.
Amenities
5.5
Amenities are limited or problematic: no pool/hot tub/bathtub reported, pool described as too cold, towel shortages and lack of side entry access noted.
Value for Money
9.8
Several reviewers say it's 'ok for the price' and praise hospitality; despite cleanliness/maintenance issues, perceived value remains high for many guests.
Food and Beverage
7
Multiple complaints about breakfast (burnt bacon/sausage, hard biscuits) and inconsistent food quality, reducing this score.
Overall Experience
9.8
Mixed overall: excellent and helpful staff and some positive stays, but significant cleanliness and maintenance problems for other guests; positives dominate the perceived experience in several reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 20:32

Property Description

Luxurious Amenities
Enjoy the hotel's barbecue and hot tub amenities during your stay at Holiday Inn Express & Suites - Redding.

Comfortable Accommodations
Relax in the spacious rooms with a seating area provided for your convenience.

Convenient Connectivity
Stay connected with complimentary WiFi available throughout Holiday Inn Express & Suites - Redding.

Book now at Holiday Inn Express & Suites - Redding to experience comfort and convenience during your stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDD

Location

Guest Reviews

7.7
Based on 135 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 5.5
Amenities: 5.5
Value for Money: 9.8
Food and Beverage: 7
Overall Experience: 9.8
N
Nancy • solo_traveller • us
4
Pros:

Breakfast

Cons:

No pool no hot tub no bathtub

2026-10-11 • via Nuitee
J
Jian • couple • us
8
2026-10-08 • via Nuitee
M
Mark • couple • us
10
Pleasant experience.
2026-09-15 • via Nuitee
M
Marisa • couple • us
10
I am pleased with the experience.
Pros:

It was clean and comfortable.

Cons:

The front desk clerk called my room at around 9pm.

2026-09-07 • via Nuitee
K
Korey • family_with_children • us
6
Ok for the price, wish customer service was a little better.
Pros:

Breakfast was nice, large room

Cons:

Called the front desk 2 times from the pool and asked for towels, as they were all out. Waited 15 min each time. Said he would bring towels right away. Never came. Saw him walk by the pool window at least 3 different times, head down typing on his cell phone. Never got towels. My whole family had to walk back to our rooms soaking wet. This part was just bad customer service, kind of ruined my day after driving 8 hours that day. Would probably stay at another place next time, as this just put a bad taste in my mouth after this experience.

2026-09-01 • via Nuitee
A
Arroyo • family_with_children • us
8
2026-08-31 • via Nuitee
W
Walker • solo_traveller • us
7
2026-08-06 • via Nuitee
M
Maria • extended_group • us
1
Very disturbing
Pros:

Location is good

Cons:

As soon as we opened the sofa bed it had a big disgusting stain with a weird smell on the mattress. Front desk lady gave me a cleaning spray and a blanket “to cover it up”. That is the most inappropriate and unprofessional way of solving cleanliness issues I’ve ever met in my life.
By the way spray didn’t even work as the sprinkling head was broken. So had to stay overnight in that conditions.

Also towels had hair on them.

2026-07-25 • via Nuitee
T
Tina • family_with_children • us
10
Very nice place to stay
Pros:

Very nice and clean staff was friendly

Cons:

The pool was to cold

2026-07-21 • via Nuitee
R
Ruffdz • couple • us
10
2026-07-20 • via Nuitee
R
Rodriguez • solo_traveller • us
9
Pros:

Everything was great about the hospitality was perfect when you check-in and out
It was a great place to stay

Cons:

The cook did not have pride in the food. He burnt the bacon, the sausage. The biscuits we're hard.
And she gets loud when somebody has
Something to say about why they're in bacon crumbles and dried bent, sausage.
And there's a couple more things, she just wasn't feeling good about that day, I think. But it was every day that I was there. The food was burnt.

2026-07-20 • via Nuitee
R
Ryan • solo_traveller • us
1
Will never stay at this slum hotel again
Cons:

They had roaches at hotel, room smelled like mildew, side doors didnt work, had trouble accessing room, if anyone else had availability I would have left that night. Showed the front desk the roach. and Jason was cussing the whole time he checked me in and walked off mid helping me because he couldn't figure out the card machine. Sorry i didnt think to take pictures of the roach I showed the younger guy Jayden and he grabbed a towel to step on it I asked him if that means they had roaches he said he hadnt been there long but thats the first one hes seen.

2026-07-17 • via Nuitee
D
Devin • family_with_children • us
6
Average
Cons:

A few of the walls on my room were peeling and/or dirty.

2026-07-15 • via Nuitee
J
Jehu Rene • family_with_children • us
8
Much needed rest thanks to the amazing staff here!
Pros:

The staff are amazing! Booking did not book a two queen bed room and the staff scrabbled to fix the situation on a very full and busy night. After 12 hours of driving we were exhausted and the staff were so understanding. They put a 2 queen bedroom together, no tv in the room.

Cons:

No entry access from the side parking lot.

2026-06-27 • via Nuitee
S
Steven • family_with_children • us
9
2026-01-19 • via Nuitee
N
Nancy • family_with_children • us
2
Disappointed
Pros:

Our connecting room had a water leak and the floor was wet and the room smelled bad. We gave up the room. They offered a another one for the second night but it was on another floor. We said no just refund us for the room. They said they had to get a manager approval. Manager won't be in until Monday. So I don't know if I am going to get a refund. And the pancake maker did not work.

Cons:

Sorry look above. Write it in the wrong place. Other than that it was a nice stay.

2026-01-19 • via Nuitee
A
alan • couple • us
1
Since we had no reservation everything was unacceptable. We will never stay at your hotel again.
Pros:

When we arrived we had no reservation. There were no rooms available at any of the Holiday Inn Expresses in the city

Cons:

Having our reservation

2026-01-19 • via Nuitee
C
Carl • couple • us
3
Won’t stay at another holiday inn again because of this
Pros:

Location

Cons:

The young man at the front desk and dirty room and no power for several hours no electricity

2026-01-17 • via Nuitee
W
wang • family_with_children • us
1
This is the first hotel I stayed in that has a bad bug problem.
2026-01-17 • via Nuitee
C
Christine • extended_group • us
10
Excellent accommodation for our overnight stay.
Pros:

Breakfast was included and very good. Location right on a main road was very convenient; we had a wonderful dinner at the restaurant right next door.

2026-01-15 • via Nuitee