Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Awful service
Lack of amenities

Categories

Cleanliness
4.85
Multiple reviews indicate significant issues with cleanliness, particularly the dirty bathroom experiences.
Service
5.82
Terrible service reported, with instances of no staff presence and issues with breakfast not being served.
Location
9.85
Positive feedback about the location with several mentions of its convenience.
Room Quality
6.81
Mixed feedback on room quality with issues in some rooms but also mentions of adequate space.
Amenities
5.84
Reviews highlighted a lack of amenities and issues with facilities, such as the kitchen being closed.
Value for Money
5.8
Perception of high cost relative to the service and quality provided, with comments on feeling ripped off.
Food and Beverage
4.85
Negative reviews about breakfast service and missing items.
Overall Experience
5.82
General sentiment reflects a negative overall experience with multiple complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:55

Property Description

Central Location
Located in the heart of Naples, just 600 meters from Napoli Centrale Train Station, Up Hotel provides easy access to the city's main attractions and transportation hubs.

Modern Amenities
Enjoy modern comforts in every room, including air conditioning, Smart flat-screen TVs, and private bathrooms with complimentary toiletries. Select rooms even feature a balcony for stunning city views.

Roof Garden and Breakfast
Relax and unwind in the hotel's charming roof garden or kickstart your day with a delicious continental buffet breakfast, setting the perfect tone for exploring Naples.

Experience the best of Naples at Up Hotel - book your stay now and make unforgettable memories in this vibrant city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 13 years old stay for € 35 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.2
Based on 238 reviews
Cleanliness: 4.85
Service: 5.82
Location: 9.85
Room Quality: 6.81
Amenities: 5.84
Value for Money: 5.8
Food and Beverage: 4.85
Overall Experience: 5.82
B
Berti • family_with_children • it
6
Pros:

Essenziale, comodo dal punto di vista degli spostamenti perché la metro è molto vicina, purtroppo la zona è quella che è, bisogna adattarsi

Cons:

Il personale in reception non troppo qualificato e grosso problema con il pagamento bancomat, il titolare non risponde al telefono.

2026-06-02 • via Nuitee
K
KUBRA • solo_traveller • tr
1
2026-06-01 • via Nuitee
S
Serafini • solo_traveller • it
8
Pros:

L'albergo è vicinissimo alla stazione in pieno centro storico e a venti minuti a piedi dai quartieri spagnoli e dal mare! Tutti gentili, alla nostra richiesta di avere la stanza col terrazzino si sono adoperati per accontentarci! La colazione in questa stagione, alla pasticceria, era molto buona e offriva molta scelta. Ottimo rapporto qualità prezzo

2026-05-24 • via Nuitee
F
Flyingatusk • Solo travel • Stirling, Scotland
2
Very unsatisfactory
Pros:

No one available at reception despite a sign giving opening times.
No hot water for two days. Shower head off the wall and once fixed, not working. Wash hand basin with water stopper. Very arrogantly been told if I didn't like it I should have left the day I arrived. If I did that I would have lost my money.
Breakfast not onsite, few hundred meters away in a local bar.

2026-05-20 • via Tripadvisor
F
Franco • solo_traveller • gb
2
Dissatisfactory
Pros:

Nothing

Cons:

No one available at reception despite notice saying that was covered . No one reply when calling reception. No hot water for two days. Showeer head faulty, off the wall and when fixed no water coming out. Bathroom wash hand basin without stopper.
Staff rather arrogant when asked to change room, nothing available and if you didn't like it should have left when I arrived.
Breakfast not on site, few hundered meters away in a different bar

2026-05-20 • via Nuitee
F
Fabbri • solo_traveller • it
2
Cons:

Camera igiene colazione assente

2026-05-18 • via Nuitee
P
Patrizio • solo_traveller • it
8
Pros:

Tutto t

Cons:

Niente

2026-05-12 • via Nuitee
Жанета • family_with_children • bg
4
Стефан Спасов
Pros:

Нямаше налягане на водата и не стигаше до пети етаж през целия престой.

Cons:

Липсата на вода.

2026-05-11 • via Nuitee
M
Michele • solo_traveller • it
8
Pros:

Posizione e cortesia del personale, sempre disponibile al telefono negli orari di chiusura della reception

2026-05-05 • via Nuitee
R
Roberta • solo_traveller • it
4
Pros:

L'ambiente era pulito.
Letti comodi.

Cons:

Servizio receptionist praticamente inesistente. Ambienti decisamente troppo minimal, nessun
Colazioni a base di caffè liofilizzato e biscotti confezionati. A 6€ al giorno a testa in più
TV in camera non utilizzabile. Telecomando scarico. Acqua doccia che arrivava a singhiozzo Ambiente vecchio e trascurato. Per le 95€ a notte ci saremmo aspettato almeno una colazione compresa. Camera con infissi non isolati. Si sentivano tutti i rumori esterni. Notti difficili

2026-05-03 • via Nuitee
H
Horacio • family_with_children • ar
2
Decepcionante
Pros:

nada en particular, la cama bien y limpio. El baño bien, toallas y papel bien.

Cons:

No hay nadie para atender en recepción, el desayunador cerrado, y el servicio de agua un desastre. Por la mañana de hoy, domingo 3 de mayo, NO HAY AGUA EN EL BAÑO. Mando wapp y ni siquiera me contestan

2026-05-03 • via Nuitee
G
Giuseppe Rosario • solo_traveller • it
7
2026-05-01 • via Nuitee
M
Marcia • couple • br
7
Suficiente para pernoitar.
Pros:

Ótima localização, perto da estação Napoli central.

Cons:

O banheiro não estava limpo, principalmente o box.

2026-04-30 • via Nuitee
C
Carles M M • solo_traveller • es
3
2026-04-29 • via Nuitee
L
Laetitia • solo_traveller • fr
6
Pros:

Hôtel bien situé proche du centre historique. Chambre agréable. La rapport qualité prix est intéressant.

Cons:

Quelques problèmes avec l eau chaude. L eau est difficile à régler. Je m attendais à avoir un petit déjeuner avec buffet comme sur les photos de l hôtel mais ce n était pas le cas. Quelques biscuits et croissants industriels sont déposés dans la chambre avec des sachets de thé et café.. Dommage .. la réception est peu ouverte.

2026-04-27 • via Nuitee
S
Salvador • solo_traveller • es
8
Pros:

La recepción estaba cerrada casi todo el tiempo
Debería haber máquina de café o calentador de agua en las habitaciones

Cons:

La recepción estaba cerrada casi todo el tiempo
Debería haber máquina de café o calentador de agua en las habitaciones

2026-04-21 • via Nuitee
J
Javier • family_with_children • es
7
2026-04-12 • via Nuitee
H
Houda • family_with_children • be
1
Catastrophique
Pros:

Rien à revoir les matériels utilisés

Cons:

La salle de bain bcp de rouille

2026-04-12 • via Nuitee
I
Iveta • solo_traveller • cz
7
Pros:

Very clean, pretty view from the window. Good location very close to the train station and the airport buses.

Cons:

Expected a bit more from the breakfats. Photos are not representative of it. Paper thin walls, we could hear every word of our noisy neighbours including their loud music. Very low water pressure in the shower. Temperature of the shower also difficult to set. Runs either boiling hot or cold.

2026-04-12 • via Nuitee
J
Judit • extended_group • hu
2
Senkinek sem ajánlom!!!
Pros:

Napi takarítás rendben, azon kívül semmi.

Cons:

Addig jó és kedves vendég vagy, amig le nem vonják a kártyádról a szállás árát. (Az idegenforgalmi adó fizetésére bezzeg minden nap Whatsapp üzenetben figyelmeztettek. ) Utána a booking.com és a szállásadó manager is nagyívben hárítja a jelentett problémádat. A foglaláskor reggelivel lett kifizetve a szállás. A booking.com fotói alapján éttermi reggeli volt beígérve (kávé,pékárú, gyümölcslé,sajt,szalámi...) tetőterasszal. Nahát ebből itt semmi sem igaz. Az étterem és a tetőterasz végig zárva volt, személyzet sehol, csak egy diák a recepción, aki semmit nem tud. A szobába bekészített reggelinek nevezett valami (fotón) egy szánalmas dolog. Reklamációmat a booking.com a szállásadóhoz irányította, aki azt a választ adta, hogy 6 euróért ennyi jár. Ezt nem tudom honnan vette, nem tudom értelmezni. Semmi próbálkozás a probléma megodására vagy elnézés kérése.Nem erre lett befizetve. Azonkívül rendkívül zajos a szállás. 20fok nappal,a fűtőtest forró. A fürdőben a melegvíz alig csordogál. Egyetlen pozitívum a napi takarítás. Messze kerülje mindenki el ezt a szállást!!!

2026-04-10 • via Nuitee