Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Awful service
Lack of amenities

Categories

Cleanliness
4.85
Multiple reviews indicate significant issues with cleanliness, particularly the dirty bathroom experiences.
Service
5.82
Terrible service reported, with instances of no staff presence and issues with breakfast not being served.
Location
9.85
Positive feedback about the location with several mentions of its convenience.
Room Quality
6.81
Mixed feedback on room quality with issues in some rooms but also mentions of adequate space.
Amenities
5.84
Reviews highlighted a lack of amenities and issues with facilities, such as the kitchen being closed.
Value for Money
5.8
Perception of high cost relative to the service and quality provided, with comments on feeling ripped off.
Food and Beverage
4.85
Negative reviews about breakfast service and missing items.
Overall Experience
5.82
General sentiment reflects a negative overall experience with multiple complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:55

Property Description

Central Location
Located in the heart of Naples, just 600 meters from Napoli Centrale Train Station, Up Hotel provides easy access to the city's main attractions and transportation hubs.

Modern Amenities
Enjoy modern comforts in every room, including air conditioning, Smart flat-screen TVs, and private bathrooms with complimentary toiletries. Select rooms even feature a balcony for stunning city views.

Roof Garden and Breakfast
Relax and unwind in the hotel's charming roof garden or kickstart your day with a delicious continental buffet breakfast, setting the perfect tone for exploring Naples.

Experience the best of Naples at Up Hotel - book your stay now and make unforgettable memories in this vibrant city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 13 years old stay for € 35 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.2
Based on 254 reviews
Cleanliness: 4.85
Service: 5.82
Location: 9.85
Room Quality: 6.81
Amenities: 5.84
Value for Money: 5.8
Food and Beverage: 4.85
Overall Experience: 5.82
L
Lucia • solo_traveller • it
6
Cons:

Non mi è piaciuto il fatto che dopo aver comunicato l'orario di arrivo e chiesto di posare le borse la mattina mi è stato detto che non potevo lasciare nulla fino al check in alle 14 e ho dovuto girare con zaini e borse .

2026-07-18 • via Nuitee
B
Benamara • family_with_children • de
6
War ok. Enttäuschend das Frühstück und die abgesperrte Terrasse.
Pros:

Die Grösse des Zimmers und das 3. Bett war ein richtiges Bett

Cons:

Frühstück gab es im Hotel nicht, wie beschrieben und das Ersatzfrühstück war definitiv unter Preis. Die Terrasse konnte man nicht betreten. Ausser Empfang gab es kein Personal.

2026-07-18 • via Nuitee
N
nicola • couple • it
2
Pros:

Napoli

Cons:

Tutto

2026-07-15 • via Nuitee
E
Eleni • extended_group • gr
10
Pros:

Εξαιρετικό άνετο κρεβάτι!!Κοντα στο κέντρο της Ποκης!!Καθαρο και καλή τιμή!

2026-07-14 • via Nuitee
B
Brunge • family_with_children • se
4
Helt ok för en natts vistelse men lite otrevlig personal. Ser inte ut som på bilderna.
Pros:

Vi åt inte frukost på hotellet.

Cons:

Som vi förstod det så bestod hotellet av en korridor med rum på översta våningen. På bilderna såg det ut som att det fanns en takterrass och gemensamma ytor. Det såg vi inget av. När vi frågade personalen om det så sa det att det var inget vi behövde bry oss om då vi inte bokat frukost. Fick intrycket av att det var ett helt annat ställe. Rummen var rena och spartanska med en stor fuktfläck på väggen. Tvålhållaren lossnade från väggen när man skulle ta tvål.

2026-07-14 • via Nuitee
S
Svetlana • extended_group • am
7
2026-07-13 • via Nuitee
F
Francesco • solo_traveller • it
7
2026-07-12 • via Nuitee
S
Semhar • solo_traveller • de
10
2026-07-07 • via Nuitee
V
Vilca Sánchez • couple • it
1
2026-07-07 • via Nuitee
F
francesca • solo_traveller • it
10
Ottimo soggiorno
Pros:

La posizione, l'accoglienza, la disponibilità, la pulizia

Cons:

Niente

2026-07-06 • via Nuitee
S
Serafini • solo_traveller • it
8
Pros:

È la seconda volta che ci alloggio ed è una certezza. Mi trovo proprio bene come tutto posizione anche per la vicinanza alla stazione, al centro e al porto

2026-07-06 • via Nuitee
D
Dilo • couple • it
10
Sono stato bene
Pros:

Top

2026-07-05 • via Nuitee
X
Ximena • couple • it
10
2026-07-02 • via Nuitee
T
Tonka • couple • hr
6
2026-07-01 • via Nuitee
L
Lourdes • solo_traveller • es
1
Engaño
Pros:

La limpieza y la habitación

Cons:

La comunicación del hotel fue poco fiable. A pesar de haber confirmado nuestra llegada a las 10:00, al llegar nos dijeron que sería a las 11:00 y, más tarde, que llegarían en 10 minutos. Finalmente no apareció nadie hasta las 12:00. Este incumplimiento demuestra una falta de seriedad. Además, la ubicación no resulta recomendable por su entorno y accesos. No repetiría la experiencia.

2026-06-28 • via Nuitee
G
Gemma • solo_traveller • es
1
Para no volver
Pros:

Nada. Personal mentiroso, en 10 minutos vengo, y tarda 1,5 horas. Mala ubicación lejos de todo. Mal barrio, no hay recepción siempre, tienes que entrar por una puerta lateral

Cons:

Todo

2026-06-28 • via Nuitee
H
Hatice Elif • extended_group • tr
10
2026-06-28 • via Nuitee
S
Stefano • family_with_children • it
9
2026-06-22 • via Nuitee
K
Karina • couple • us
5
Clean hotel, but the noise and safety concerns led us to change accommodations.
Pros:

The hotel was clean

Cons:

While the property itself was clean, we did not feel safe in the surrounding area. Several locals advised us not to walk around at night, which made us uncomfortable. The walls were very thin, and we could hear everything from neighboring apartments, making it difficult to relax. Due to the noise and concerns about safety, we ultimately decided to move to another hotel.

2026-06-09 • via Nuitee
M
Marion • couple • de
6
2026-06-08 • via Nuitee