Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Awful service
Lack of amenities

Categories

Cleanliness
4.85
Multiple reviews indicate significant issues with cleanliness, particularly the dirty bathroom experiences.
Service
5.82
Terrible service reported, with instances of no staff presence and issues with breakfast not being served.
Location
9.85
Positive feedback about the location with several mentions of its convenience.
Room Quality
6.81
Mixed feedback on room quality with issues in some rooms but also mentions of adequate space.
Amenities
5.84
Reviews highlighted a lack of amenities and issues with facilities, such as the kitchen being closed.
Value for Money
5.8
Perception of high cost relative to the service and quality provided, with comments on feeling ripped off.
Food and Beverage
4.85
Negative reviews about breakfast service and missing items.
Overall Experience
5.82
General sentiment reflects a negative overall experience with multiple complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:55

Property Description

Central Location
Located in the heart of Naples, just 600 meters from Napoli Centrale Train Station, Up Hotel provides easy access to the city's main attractions and transportation hubs.

Modern Amenities
Enjoy modern comforts in every room, including air conditioning, Smart flat-screen TVs, and private bathrooms with complimentary toiletries. Select rooms even feature a balcony for stunning city views.

Roof Garden and Breakfast
Relax and unwind in the hotel's charming roof garden or kickstart your day with a delicious continental buffet breakfast, setting the perfect tone for exploring Naples.

Experience the best of Naples at Up Hotel - book your stay now and make unforgettable memories in this vibrant city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

6.2
Based on 277 reviews
Cleanliness: 4.85
Service: 5.82
Location: 9.85
Room Quality: 6.81
Amenities: 5.84
Value for Money: 5.8
Food and Beverage: 4.85
Overall Experience: 5.82
A
Adam • solo_traveller • it
10
2026-11-06 • via Nuitee
A
Adam • solo_traveller • it
10
2026-11-06 • via Nuitee
A
Adam • solo_traveller • it
10
2026-11-04 • via Nuitee
R
RENZO • family_with_children • it
7
Sufficiente
Pros:

La posizione che è al centro dei servizi vicino alla stazione centrale e la pulizia .

Cons:

Si nota la mancanza di manutenzione i servizi in bagno non sono fissati bene la porta di ingresso della camera tocca il pavimento e si fatica ad aprirla a parte questi problemi è comoda.

2026-11-04 • via Nuitee
J
José Antonio • family_with_children • es
4
Pros:

Esta cerca de estación Garibaldi lo que facilita mucho los traslados!!!
Esta limpio!!!

Cons:

Nadie en recepción salvo para el check in, solo a la hora de la reserva!!!
Esta viejo y le hace falta una reformista!!!
Intentaron cobrarme suplemento por un supuesto desayuno buffet que no era tal (solo había maquina de café, pan, bollería y bolsas de muesli, pongo foto)

2026-11-02 • via Nuitee
M
Michael • family_with_children • dk
2
2026-11-02 • via Nuitee
W
Walter • couple • be
4
2026-10-27 • via Nuitee
M
María • family_with_children • es
5
Un hotel que no es hotel
Pros:

Nos gustó la situación. Lo único bueno del hotel, junto con la cama que era cómoda.

Cons:

La recepción solo funcionaba de 14.00 a 20:00 y tuvimos que esperar dos horas hasta que nos atendieron. El baño con muy mal olor y no funcionaban muy bien las cañerías. El suelo del hotel se movía mucho cuando pasaban los tranvías y el metro. Y por último el desayuno muy malo un café de máquinas muy pequeño y un croisant que estaba tremendamente malo y pequeño, si querías desayunar más había que pagarlo.

2026-10-21 • via Nuitee
M
Mike • family_with_children • gb
1
Pros:

The receptionist

Cons:

The included breakfast was just coffee and croissants - apparently there is a two tier breakfast which costs more, also parking is now included - this ended up being an expensive stay

2026-10-20 • via Nuitee
R
Roberto • family_with_children • es
5
Pros:

Cerca de estación central.

Cons:

Desayuno escaso, habitaciones descuidadas, nos pusimos en contacto con la recepción online que se supone funciona para cualquier incidencia para pedir ropa de cama que faltaba en la habitación y nuestra petición no fue atendida ni contestada

2026-10-19 • via Nuitee
M
Martina • family_with_children • it
8
2026-10-16 • via Nuitee
R
Rosa • family_with_children • it
4
2026-10-15 • via Nuitee
T
thierry • couple • fr
5
Séjour correct mais sans plus
Pros:

Emplacement correct chambre spacieuse

Cons:

Équipement vraiment moyen très bruyant douche trop petite petit déjeuner trop limite pas suffisamment varié

2026-10-14 • via Nuitee
A
Antonio • solo_traveller • it
6
2026-10-14 • via Nuitee
B
Bartolucci • solo_traveller • it
1
Pros:

Nulla

Cons:

Tutto soprattutto ho pagato di più di quello che booking mi diceva

2026-10-11 • via Nuitee
M
Maruskic Kulas • couple • hr
10
2026-10-08 • via Nuitee
M
MOUNIR • couple • fr
4
Je n’y mettrai plus les pieds
Pros:

Parking devait avoisiner les 20n euros , j’ai payé 44 euros

Cons:

Le responsable du restaurant chargé de la gestion du petit déjeuner

2026-09-19 • via Nuitee
M
Marius • couple • ro
1
2026-09-18 • via Nuitee
S
Salvador • solo_traveller • ch
6
Séjour à Napoli
Pros:

Le petit déjeuner correct pour un 3 étoiles
Le lit

Cons:

La salle de bain, principalmente la cabine de douche
L’entretien de l’immeuble
J’ai eu un joli balcon, mais sans agencement

2026-09-17 • via Nuitee
A
Anne Marie • solo_traveller • fr
4
2026-09-16 • via Nuitee