Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Awful service
Lack of amenities

Categories

Cleanliness
4.85
Multiple reviews indicate significant issues with cleanliness, particularly the dirty bathroom experiences.
Service
5.82
Terrible service reported, with instances of no staff presence and issues with breakfast not being served.
Location
9.85
Positive feedback about the location with several mentions of its convenience.
Room Quality
6.81
Mixed feedback on room quality with issues in some rooms but also mentions of adequate space.
Amenities
5.84
Reviews highlighted a lack of amenities and issues with facilities, such as the kitchen being closed.
Value for Money
5.8
Perception of high cost relative to the service and quality provided, with comments on feeling ripped off.
Food and Beverage
4.85
Negative reviews about breakfast service and missing items.
Overall Experience
5.82
General sentiment reflects a negative overall experience with multiple complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:55

Property Description

Central Location
Located in the heart of Naples, just 600 meters from Napoli Centrale Train Station, Up Hotel provides easy access to the city's main attractions and transportation hubs.

Modern Amenities
Enjoy modern comforts in every room, including air conditioning, Smart flat-screen TVs, and private bathrooms with complimentary toiletries. Select rooms even feature a balcony for stunning city views.

Roof Garden and Breakfast
Relax and unwind in the hotel's charming roof garden or kickstart your day with a delicious continental buffet breakfast, setting the perfect tone for exploring Naples.

Experience the best of Naples at Up Hotel - book your stay now and make unforgettable memories in this vibrant city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 13 years old stay for € 35 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.2
Based on 209 reviews
Cleanliness: 4.85
Service: 5.82
Location: 9.85
Room Quality: 6.81
Amenities: 5.84
Value for Money: 5.8
Food and Beverage: 4.85
Overall Experience: 5.82
M
Matteo • couple • it
8
2026-01-19 • via Nuitee
A
Abel Gimenez • family_with_children • es
10
2026-01-12 • via Nuitee
G
Giovanni • solo_traveller • it
7
2026-01-07 • via Nuitee
G
Gabriella • solo_traveller • it
7
Pros:

La posizione è molto comoda. Vicinissima al centro storico e a pochi minuti da una fermata della metro. Comodissimo poter gestire in tutta autonomia gli accessi grazie a delle password. La camera era discreta anche se con alcune pecche. Materassi comodi cuscini inesistenti (1 solo a persona e molto molto morbido).

Cons:

L'hotel si trova in uno stabile anche "residenziale" e non particolarmente mantenuto. Il cortile interno e le scale interne sono piuttosto malconcie, l'ascensore un tantino inquietante anche se poi il servizio lo fa... Siamo riusciti a fare il check-in con, presumo, il titolare/responsabile ma poi nessuno alla reception per giorni! Una notte è mancata l'elettricità (eravamo noi perché nel resto dello stabile c'era) e ho dovuto mandare un whatsapp con la speranza che leggesse 😅 La camera era, tutto sommato, accettabile anche se un pochino piccola per 3 persone, ma c'era sempre il timore di tirare lo sciacquone che faceva strani rumori 😬
Se gli spazi comuni fossero un pochino più curati non sarebbe male. Prezzo abbastanza equo.
Consiglio che do a quasi tutte le camere: se ci sono spazi "inutili" sfruttateli per metterci un attaccapanni a muro, in special modo se l'armadio/appendiabiti è molto piccolo.

2026-01-03 • via Nuitee
P
Pietro • extended_group • it
8
Pros:

La posizione, a pochi minuti dal duomo e centro storico e dalla stazione centrale.
Struttura accogliente.

Cons:

Qualche iniziale problema di comunicazione con il gestore, poi del tutto risolto

2025-12-31 • via Nuitee
M
Massimo • family_with_children • it
10
Pros:

La vicinanza al centro storico

Cons:

In fase di prenotazione era scritto che la struttura aveva un autorimessa o il parcheggio era in strada a pagamento o in parcheggi a pagamento, pensando che avesse un autorimessa, ho prenotato, invece all’arrivo non c’era e ho dovuto cercare nei parcheggi privati che avevano dei prezzi improponibili o erano al completo ho optato con il parcheggio in strada su strisce blu

2025-12-30 • via Nuitee
B
Borzumati • family_with_children • it
5
Pros:

Posizione

2025-12-27 • via Nuitee
R
Ricci • family_with_children • it
10
Ottimo per visite
Pros:

Posizione buona camera pulita tutto funzionante il proprietario all'accoglienza professionale e disponibile bel soggiorno

Cons:

Solo la porta del bagno che va appena registrata il resto tutto ottimo

2025-12-15 • via Nuitee
G
Gerardo • extended_group • it
6
Pros:

Rapporto costo-qualità

Cons:

quartiere e tempi di registrazxione estremamente lunghi

2025-12-10 • via Nuitee
M
mohammed • solo_traveller • it
10
2025-12-06 • via Nuitee
M
mohammed • solo_traveller • it
10
2025-12-04 • via Nuitee
E
Eugenio • extended_group • it
1
Da dimenticare
Pros:

La posizione è l unica nota positiva

Cons:

Camera congelata, il bagno congelatissimo con una vetrata che entravano spifferi da tutte le parti, la colazione che era compreso nel prezzo, non abbiamo visto neanche un caffè la zona bar era chiusa

2025-12-03 • via Nuitee
J
Julie • extended_group • us
2
Avoid this place !
Pros:

Not much

Cons:

The check in process was a nightmare. We were told to be there at 2:00 and were kept waiting outside on the curb with our bags for over an hour. The cost for one night was €113, a total rip off.

2025-11-24 • via Nuitee
P
Paweł • family_with_children • pl
1
Cons:

The service was terrible. On the last day, breakfast wasn't even served, and the kitchen was closed, even though I'd paid for it. Then it turned out the room code didn't work, so I was stuck in the hallway for an hour. There was no staff at the front desk or in the restaurant. No one answered the phone or responded to messages. Only after I threatened to call the police and break down the door did they block my room.

2025-11-23 • via Nuitee
P
Pamela • couple • ar
10
Bien
Pros:

La ubicación

2025-11-08 • via Nuitee
A
Ailen • family_with_children • ar
1
Hicimos reserva por una noche. Cuando llegamos al hotel no tenían habitación y nos dijeron que el sistema estaba mal por
Pros:

Nada

2025-11-03 • via Nuitee
L
lumturie • couple • gb
7
Staff was friendly and very helpful
Pros:

Space of room

Cons:

Shower , to small walking in shower

2025-10-26 • via Nuitee
F
Franca • couple • it
5
Ciao
Pros:

Posizione

Cons:

Bagno

2025-10-24 • via Nuitee
A
Agnieszka • solo_traveller • pl
1
Właściciel to oszust!
Pros:

nic

Cons:

Właściciel to oszust!!! Przyjechałam do hotelu i dostałam wiadomość tekstową WhatsApp, że rezerwacja jest już nieaktualna i żebym skontaktowała się z Bookingiem. Nie odbierał telefonu. Omijajcie ten hotel!!!

2025-10-24 • via Nuitee
G
ghasemi • solo_traveller • it
7
2025-10-23 • via Nuitee