Dolphin Hotel St Ives

No bar and restaurant

Reception was a bit slow

Definitely think the breakfast should have been cooked to order because when we walked in only another couple and 2 children walked in, as I think there would be less waste.

For the price I wasn't expecting luxury. The room was fairly standard, but the cleanliness was poor. I didn't use the shower as the grout to the floor tiles was black with engrained dirt. The bathroom light was also on a motion sensor and I was left in darkness if I didn't move about enough.
The cups and teaspoons were sticky so I didn't make myself a hot drink.
I was woken up in the early hours by someone vigorously trying to open the door to my room. I'm assuming they were drunk, but it was odd as my room was at the very end of the corridor.

It had previous bad reviews.

Stayed for new year's eve and found the room to be very cold, tried adjusting the radiators but made no difference. Used the shower which had very good pressure and was nice and hot, however the shower was fixed to the wall in one quite low position and the bracket itself was loose and nearly falling out. After you had used the shower, as soon as you open the bathroom door the steam sets off the fire alarm as it's positioned directly above the bathroom door.. I then received an email telling me not to smoke or vape in the room, neither of which I do. Overall the room is quite nice and modern, however the fit and finish of fixings and furnishings give the impression that it has been done very cheaply and in a rush, i.e. there wasn't a single level/straight plug socket or light switch in the room.
Last negative is that they need a modern TV in every room, stayed a few times now and it's hit and miss whether you get a smart TV.

Nothing I didn’t like, I use this hotel quite a bit.

Rooms are not so well sound proofed! We could hear the noisy neighbours next door!
I know you cannot account for inconsiderate guests, but maybe you could mitigate this with additional sound proofing.

The room was dirty with lino in the shower which raised up with the water. Hair in the shower plug and generally unclean. Ladies of the night being picked up in the morning, noisy through the night. Cold as the radiator didn't work.

The hotel was undergoing some renovations which we weren't aware of until arrival and so we needed to go outside to get to bar and function suite, which wasn't ideal.

The hotel looks like it’s currently going through some upgrades, so the reception area was a bit of a mess. There was an exercise bike in there.
The room we were given was fine, but the blinds were pinned down with safety pins, meaning they couldn’t be opened.
The bathroom wasn’t great…the shower had a fair bit of mould and the toilet seat was hanging on for dear life

I have already given a review on Google maps, in which I commented on how poor the breakfast was, the hotel sent a email back which they have posted on Google maps, stating breakfast is complementary, which suggests it a free breakfast, this is not the case, I was asked on arrival if we wanted breakfast & was charged a fee, so it wasn’t complementary & I think the management need to check what is going on before posting thing’s on line as clearly they don’t have a clue to what is actually happening in the hotel, this is very poor customer service & I definitely wouldn’t recommend a stay at a hotel were mangment don’t even know their own policy.

Nothing I didn’t like, we had a perfect stay.

Breakfast was over cooked as the kitchen was not working and it was buffet style which probably been there since breakfast started at 7am. We were not told about until we read the paper we were handed at reception after paying for breakfast. if we had known earlier we would not have purchased the meal and gone else where for breakfast paid no more and got a decent breakfast.

It’s was all good

Nasty drain smell in the bathroom.
Mentioned at the desk on departure and received an apology with reassurances it would be rectified.