Hilton Garden Inn Houston-Baytown

Hotels
•
Hilton Garden Inn
9.1 (444 reviews)
4910 E Chase Street , Baytown , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and welcoming
Good location
Friendly staff
Cons:
Customer service issues
Room comfort concerns
High additional charges for late checkout

Categories

Cleanliness
8.61
Overall cleanliness was noted positively in several reviews, but there were issues mentioned regarding room quality.
Service
9.08
Mixed experiences with service; staff were friendly in some cases, but there were complaints about check-in and checkout procedures.
Location
9.62
Consistently mentioned as a strong point due to its good proximity to major roads and attractions.
Room Quality
8.57
Issues were reported regarding mattress quality; improvements suggested for comfort.
Amenities
9.6
Facilities were appreciated; overall considered nice and clean.
Value for Money
8.56
Some reviews noted that the hotel was considered a bit pricey for the experience.
Food and Beverage
9.61
Positive remarks about breakfast and food quality.
Overall Experience
9.18
The overall sentiment indicated satisfaction, despite some notable service and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:56

Property Description

Outdoor Swimming Pool & Fitness Center
Enjoy a refreshing dip in the outdoor swimming pool or break a sweat at the fitness center during your stay at Hilton Garden Inn Houston-Baytown.

Convenient Amenities
Benefit from free WiFi, room service, and a 24-hour front desk at this 3-star hotel. The business center and on-site ATM machine add to the convenience.

Nearby Attractions
Explore nearby attractions such as BBVA Stadium, Minute Maid Park, and Wortham Center, all just a short distance away from the hotel.

Book now to experience a comfortable stay with excellent amenities at Hilton Garden Inn Houston-Baytown.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 444 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.6
Value for Money: 8.56
Food and Beverage: 9.61
Overall Experience: 9.18
T
Tracy • solo_traveller • us
10
Pros:

Very clean very quiet great front desk staff at check in

Cons:

Nothing

2026-04-10 • via Nuitee
J
Johan • couple • us
10
2026-04-03 • via Nuitee
E
Elida • family_with_children • us
9
2026-03-31 • via Nuitee
G
Gisselle • solo_traveller • us
10
Pros:

The pillows

2026-03-31 • via Nuitee
A
Anna • couple • us
10
2026-03-23 • via Nuitee
V
Villanueva • couple • us
1
2026-03-20 • via Nuitee
L
Leticia • couple • us
5
Was expecting better results
Pros:

Beds are comfortable

Cons:

Laundry room out of order. A/C unit in room made loud noises. Room wasn’t cleaned during our stay

2026-03-18 • via Nuitee
A
Angel • couple • us
8
2026-03-15 • via Nuitee
S
Starlar • couple • us
8
Cons:

Not a lot of channels to watch on tv

2026-03-02 • via Nuitee
G
Gabriela • family_with_children • us
9
2026-03-02 • via Nuitee
R
Rogelio • couple • us
10
Pros:

Was clean and look so nice inside.

2026-02-23 • via Nuitee
J
Joseph • extended_group • id
10
2026-02-14 • via Nuitee
M
Maria • extended_group • us
7
Pros:

Location was good and the hospitality was nice.

2026-02-09 • via Nuitee
P
Patton • family_with_children • us
7
2026-02-08 • via Nuitee
S
Susan • couple • us
9
2026-02-08 • via Nuitee
U
Ucrania • couple • gt
5
Mala atención
Pros:

Cuando yo reserve con Booking especifique en mi reserva que quería una habitación con cama simple porque iba con mi esposo y que esa habitación tuviera algo especial . No me me la dieron al contrario me dieron una habitación en planta baja donde me habían olores feos en el pacio de la habitación la habitación daba con el parqueo y los carros a las 5am arrancaban para irse fue fea la experiencia .

Cons:

Que no respetan mi reserva romántica y en una habitación con una cama.

2026-01-27 • via Nuitee
C
Cautoi • solo_traveller • us
10
My stay overall is always great. I love the location and it feels like home.
Pros:

This location is always friendly and helpful. I enjoy the safety at this location and the reps are always on point.

Cons:

I was pleased with everything.

2026-01-20 • via Nuitee
J
jonathan • couple • us
7
2026-01-20 • via Nuitee
A
Alice • couple • us
8
Hotel breakfast was OK.
Pros:

Clean

Cons:

The lack of sign on the road made it hard to find the hotel. On the I-10 feeder, it would be helpful if there was a sign with the hotel name and an arrow as to where to turn. And the street sign for the hotel was not lit up. It was dark when I arrived so I missed it and had to make the block a second time before I found it. And I have a GPS.

2026-01-19 • via Nuitee
J
Jana • couple • us
9
Pros:

Did not eat breakfast

2026-01-19 • via Nuitee