Extended Stay America Suites - Minneapolis - Fridley

My stay at Extended Day America, Fridley has been great and has exceeded all my expectations. I’m currently in Minneapolis working on a 3-month contract job. Ms. Evet, the manager, has created a warm atmosphere, and she and her team are incredibly friendly, attentive, and have gone out of their way to ensure a great stay. The service is top-notch. The beds were comfortable, as were the pillows—great ambiance and cleanliness. Highly recommend!!

It had availability. The staff was nice and gave me an extra key card when I asked for one and also allowed two vehicles to be parked overnight on property. It’s next to a grocery store, gas station, buffet, and coffee shop all within walking distance.

The location was good. The room was quiet. Temperature controls in the room were good.

Yvette and her staff have great hospitality. Will definitely be returning

There were roaches in the room, a drunk woman with her dog sleeping in the lobby, front desk advising NOT to book another night because of roach infestation.

Having a really good experience at this hotel. I've been here 5 months in total for work and they've made it feel like I'm staying with friends! Ms. Yvette, the property manager, is tirelessly making sure guests have everything they'll need. And with Elizabeth having her back, nothing has or could go wrong. The ENTIRE staff deserves a shout-out! Anytime I'm in Fridley, this is where I will be calling home.

I had reservations for 9/19/2025 to 9/22/2025. I let the front desk know that our arrival would be between 6:30 - 7:00pm. I was assured that our room would be available. I arrived at 6:20PM to check in, and was told that there were no key cards so I couldn't have a room. Aren't reservations supposed to guarantee that there will be a room available??

Another guest appeared at the front desk requesting towels and a plunger. She said her toilet was clogged and that she had been waiting two days for towels. The front desk told her they didn't have a plunger for her, and maintenance wouldn't be available until morning. I guess I should have been grateful at that point that I couldn't have a room.

I called the 800 number and asked for a resolution. They offered a room 14 miles away in the opposite direction of where I needed to be, and without any type of discount for the inconvenience or the extra distance. I told them I would find a different hotel.

A $127.73 charge showed up on my bank account. I had to wait until Monday 9/22/2025 to speak with customer service because they aren't open on the weekends - which I think is almost as ridiculous as running out of key cards. They said they would give me a refund which would take 5-7 business days. They can take my money immediately (when they shouldn't have) but can't return it for week.

Unbelievable that they would attempt to take money for a reserved room, that was unavailable, and was NOT cancelled by the guest.

I would think that when people make reservations, key cards could be set aside so the reserved room can be available - otherwise what is the point in even making a reservation? Pretty absurd.

Staff at the hotel are incredibly friendly, amazing attitude. Rooms were clean, saw a couple small roaches on the counter top.

I never stated

Room was like a hospital room, except not clean

My experience with the staff has been very pleasant, except I had a problem with one staff last week over toilet paper I ask for some she said no so I walked out with a calm attitude, as I proceeded to walk out she calls out an calls me a dumb ass went to asked her what she said an she repeated herself again then threaten to call the cops. Her name is Sherr!!! But other than that I had a great experience!!

Don’t stay here! It’s disgusting!! There were bags of garbage by the elevator. The halls were in vacuumed and dirty. There was never anyone at the desk, even when we’d ring the bell. The breakfast was a. Huffing or breakfast bar and coffee. No creamer.
Don’t waste your money or time on this place!!

Outside of building was nice. Our room could've used updating.

Clean, basic kitchenette supplies, comfortable bed. Damaged lounge chair and wall behind chair, shower door would not close. Bar soap only, no shampoo, conditioner or lotion. No hairdryer. Breakfast only coffee and snack bars.

This is easily the worst hotel I've ever been to. For a deluxe suite that was reserved three days in advance, this is among the filthiest, nastiest, most unsanitary I've ever experienced. There's apparently a roach infestation problem, along with hints of bedbugs here and there. The bathroom is atrocious with lots of hair strands all over the floor, toilet, shower and sink. All the towels smell and feel a bit used.

- The WiFi is free, but not high speed, at all. Not unless you pay extra. Which even barely makes a difference.

- The bedding was NOT cleaned and replaced. I found dried blood on one of the pillows.

- The two seater sofa bed looks like it was retrieved from a trash dumpster site and ravaged by cats for years. It's very dirty, especially on the inside where I also found underwear left from the previous inhabitants.

Overall it appears as if this deluxe suite hasn't been cleaned in months. Everything here is completely unacceptable. With all these violations, it's a wonder how they pass inspection. I've recorded videos and took pictures and will be filling an official complaint.