Relais & Châteaux Heritage Madrid

Hotels
•
Independent
9.6 (134 reviews)
Calle Diego de León, 43, Madrid, 28006 , Madrid , ES
34-91-088 70 70

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Facilities

Meeting rooms
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
High-end finishes
Professional and friendly staff
Great location
Cons:
Room size is small
Mediocre food quality

Categories

Cleanliness
9.49
No specific mention of cleanliness; assumed to be standard quality for this hotel tier.
Service
9.99
Staff was described as very polite, helpful, and professional; experiences highlighted impeccable service.
Location
10
Well located with proximity to nice restaurants and shopping.
Room Quality
9.45
Rooms were beautifully appointed and comfortable, despite some criticism of size.
Amenities
9.48
The hotel is described as having high-end finishes and elegant property.
Value for Money
9.44
Overall guest satisfaction suggests good value, despite mentions of food being mediocre.
Food and Beverage
8.99
Food was noted as mediocre but positive experiences with staff in the restaurant.
Overall Experience
9.99
Overall excellent experience with high recommendations from multiple guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:30

Property Description

Luxurious Amenities
Feel at home in our guestrooms featuring premium amenities like iPod docking stations and designer toiletries. Enjoy flat-screen TVs and complimentary Wi-Fi to stay entertained and connected throughout your stay.

Dining and Recreation
Indulge in a buffet breakfast and dine at the hotel's restaurant for lunch or dinner. Unwind with a drink at the bar/lounge or grab snacks at the coffee shop. Take advantage of recreational activities such as renting bicycles or relaxing on the terrace.

Convenience and Accessibility
Benefit from services like concierge assistance, dry cleaning, and a 24-hour front desk. Our multilingual staff ensures a seamless stay. With a surcharge, utilize the airport shuttle for convenient travel arrangements. Book your stay at Relais & Châteaux Heritage Madrid for an unforgettable experience.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Property follows regional sanitization guidelines Safe Tourism Certified (Spain)

See all policies

Location

Guest Reviews

9.6
Based on 134 reviews
Cleanliness: 9.49
Service: 9.99
Location: 10
Room Quality: 9.45
Amenities: 9.48
Value for Money: 9.44
Food and Beverage: 8.99
Overall Experience: 9.99
M
marcelo
10
Wonderful stay in Madrid.
Pros:

This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.

2025-10-11 • via Nuitee
M
Marjan • partner
8
Pros:

Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced.

Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there.

Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function,

No turn down service; for the price being charged this should be a must.

2025-10-09 • via Nuitee
C
Cathy • friends
10
Pros:

Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.

2025-10-08 • via Nuitee
J
Jeanne • family
10
Pros:

The staff was fantastic! The property is beautiful and located in a great area. Would highly recommend.

2025-10-06 • via Nuitee
D
Denis
10
Excellent
Pros:

The hotel is beautifully appointed with high end finishes. The staff is very polite, helpful and professional. The hotel is very well located and is relatively close to nice restaurants and shopping. I highly recommend this hotel. Really enjoyed our stay.

2025-09-23 • via Nuitee
K
Kirti • family
10
Pros:

The property is beautiful. Room was very comfortable and eveyything was top quality. The staff was very friendly. We landed very early morning and reached the hotel at 7am. They made sure our room was ready that early and provided us with free early check in.

2025-09-11 • via Nuitee
I
Isabella • partner
8
Pros:

The rooms are a bit small and the bathroom is uncomfortable - no door to the bathroom or shower.

2025-09-02 • via Nuitee
C
CHARLES • partner
8
Pros:

Staff was great but Juan was providing an impeccable service; I have been all over the world I rarely see a front desk stuff like him 100!

2025-08-31 • via Nuitee
A
Allyson • partner
10
Pros:

The hotel is an ideal boutique property. The property feels like an elegant home . Our room, a junior suite was beautifully decorated and well appointed. Also very quiet for an urban hotel. The well trained staff are friendly, attentive and knowledgeable. We had a warm and delightful welcome from Antia. She recommended and booked outstanding dining experiences. Thank you for a wonderful hotel experience. We will stay here again.

2025-08-29 • via Nuitee
M
Mario
6
Pros:

Food was mediocre, staff is fantastic , hotel is ok

2025-08-22 • via Nuitee
R
Ravinder
10
Pros:

.

2025-08-19 • via Nuitee
E
Elizabeth
10
Pros:

La atención del personal, muy amable de lo mejor!! Y las instalaciones una joya, exquisita!! Me encantó!!

2025-08-17 • via Nuitee
S
Sanley • family
10
Pros:

Excellent, Exceptional, Elegant , Exclusive , Luxurious, Quiet and Very Friendly Staff . HIGHLY RECOMMEND. A Gem 💎 in Madrid 🇪🇸 💎

2025-08-10 • via Nuitee
M
Maximino
10
Pros:

Excellent room and the services

2025-07-28 • via Nuitee
C
Celeste • partner
10
Pros:

We had a wonderful stay! The staff incredible, our room was upgraded and it was a beautiful surprise! We ate in the hotel
restaurant and it was fantastic. Our waiters were
So accommodating. The staff made our visit exceptional!

2025-07-17 • via Nuitee
N
Nikki • family
10
Pros:

It was a nice hotel.

2025-07-06 • via Nuitee
K
Kent • family
10
Pros:

excellent property and service.

2025-07-04 • via Nuitee
V
Verified traveler
10
Great place to stay in Madrid
Pros:

Extraordinary service and attention to guests. Clean hotel, nice rooms, and the people that work everywhere there know how to make a great experience to any guest. Highly recommended

2025-06-29 • via Nuitee
M
Margarita • partner
10
Pros:

Servicio excepcional

2025-06-27 • via Nuitee
E
Edith Silvana • family
10
Pros:

This was an awesome experience! The staff went above and beyond to make our stay the best. The front desk staff ensured we knew our way around Marid, they made dining reservations for us, they called the rental car company for us, they let us know where to stop on the way to San Sabastian, really anything we asked! The restaurant staff was extremely friendly and helpful and very attentive. Highly recommend staying here.

2025-06-23 • via Nuitee