Holiday Inn Express & Suites - Columbia City by IHG

Hard to get to/find as the light was out

Smelled bedding entering room. Pillows and sheets smelled and obviously weren't replaced.

The rooms were dirty and not well kept. Broken tiles, accumulated debris in corner, ripped shade cover. Couldn’t rest well because I felt uncomfortable in the room. I spent a long time searching for bed bugs before I decided to stay. Plus other hotels were full.

Room TV did not work and couldn’t be addressed. Only one ice machine between all three floors was working. Outside doors didn’t open/close properly.

My family and I stayed and booked 4 separate rooms. All of our rooms were dirty. Skid marks in the toilets, crumbs and hair on the floors, and overall grimey features.

Bathroom floor was sticky and the fan didn't work. The in room safe was locked from a prior guest and front desk couldn't open it. They did mention a manager, but there was no follow up. Couch in our suite was dirty.

Mold on ceiling! Carpets filthy.

On the surface the hotel looked clean. But a closer inspection reveals a serious lack of attention to details. For example: my room was not thoroughly vacuumed, the hand soap container was empty, the tub did not have soap (but did have 2 shampoos and 1 conditioner) the hand sanitizer was empty in the fitness centre nor were there supplies to clean the equipment after use, the toilet in the restroom near the fitness centre had a ring around the water level. The stairway was not vacuumed for the 3 days I was there. Overall, I feel that the cleaners rush, do not pay attention to details, and there is no oversight. All which is something that I would expect from a Holiday Inn.

This is actually the second time we stayed there and both times the place was dirty. Hair in the corners of the bathroom, the bathroom had dried dirty mop water, the sink spicket was dirty. The lobby area needs a good deep cleaning.

You only make up the room every 2 days, but there are NO towel racks or other place to hang wet towels. Either make up the room every day, or install towel racks. There was space in the bathroom for towel racks. The first room we checked into had not been made up at all and it was in the evening. For the second room, Housekeeping left us with 1/2 tool of toilet paper and 3 Kleenex in the box. There were no sheets or pillow for the roll-out bed, even thought I reserved for three adults. I had to go to the desk to get all these things.

Breakfast was poor

Hotel wasn't clean, downstairs bathrooms we a mess and smelled, then went up to the room to check and room was dirty, bathroom floor wasn't clean & stuff was all over sink. We put room key on the front desk and left to get another place. - didn't use the room or stay the night!

There was no in room coffee. I could not control the split unit with either the unit controls or the thermostat, the room was 64 degrees, ITV, the batteries were fine and worked on every other function from far away. The tiles in the showers need replacing.