The Hotel Salem

Hotels
8.8 (1148 reviews)
209 ESSEX ST , Salem , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean environment
Cons:
Noise issues
High price
Room temperature issues

Categories

Cleanliness
8.88
The hotel was clean, but there were some maintenance issues reported.
Service
9.35
Staff were pleasant and accommodating, providing good service throughout the stay.
Location
9.39
The location was central to shops and activities, making it very convenient.
Room Quality
8.34
Some rooms reported issues like cold temperature and outdated decor.
Amenities
8.87
Amenities were satisfactory, with some unique touches like a seltzer machine.
Value for Money
8.33
Some guests felt the price was high for the quality of the room.
Food and Beverage
8.38
Breakfast options were noted, but no 24-hour room service available.
Overall Experience
8.85
Overall a good experience with various pros and a few cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:29

Property Description

Luxurious Accommodation
Experience comfort and style at The Hotel Salem, ideally located just a stone's throw away from Glendale Cove Beach and Dead Horse Beach. Our rooms are elegantly designed, featuring modern amenities like flat-screen TVs, air conditioning, and cozy seating areas. Relax in a private bathroom stocked with complimentary toiletries, and unwind in rooms offering picturesque city views.

Exceptional Services
Enjoy a seamless stay with our 24-hour front desk and convenient luggage storage facilities. Stay connected with complimentary WiFi available throughout the property. Indulge in delicious meals at our on-site restaurant or sip on refreshing drinks at the bar, perfect for unwinding after a day of exploration.

Prime Location
Immerse yourself in the rich history of Salem, with attractions like the Peabody Essex Museum and The House of the Seven Gables just a short distance away. With Logan Airport in close proximity, your journey to The Hotel Salem is as convenient as it is memorable.

Ready to elevate your travel experience? Book your stay at The Hotel Salem now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 1148 reviews
Cleanliness: 8.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.38
Overall Experience: 8.85
V
Vikki • couple • gb
10
Good stay, excellent location
Pros:

Everything - no complaints

Cons:

Nothing

2026-05-14 • via Nuitee
E
Erin • couple • us
4
Disappointing
Pros:

Only good thing about property is location

Cons:

First - way over priced but I get it’s the location .
we stayed in a kind suite where there was a pullout couch on a second floor like a loft . There was a giant pole in the room with a table and chair so we couldn’t get the couch out . My mom had to sleep on the couch without the bed part . Horrible ! Also the tv was up there so no one could watch anything at night in bed down stairs!
The floors were all uneven and the toilet bathroom was separate across the hall from shower. The whole layout was terrible !
We also had been out and did not want the cleaning people to touch our room as we were only there for two nights - well they did and we had purchased items from goodnight fatty (a cookie place in town ) and the cleaning lady took them and threw them out when they were know where near the garbage ! They were sitting on top tour fridge !
The hotel offered to give us pastries or $20 refunded . We did appreciate that . But no one should’ve been in our room or touched any of our things ! So disappointing!
I def won’t be staying there again! I’ll find a nicer place in Salem . While it’s conveniently located across from most of the shops it’s def not worth the price ! You walk everywhere anyways .

2026-05-11 • via Nuitee
J
Joseph • solo_traveller • gb
9
2026-05-07 • via Nuitee
A
Autumn • couple • us
10
Sweet stay in Salem
Pros:

Super sweet room and awesome location! Nice staff as well! Not busy season so everything was pretty quiet but I bet the rooftop is great in the summer!

Cons:

nothing

2026-05-05 • via Nuitee
N
Nicole • solo_traveller • us
8
Perfectly located boutique hotel.
Pros:

The location was great. Central to all the attractions. Nice room with a cool vibe. Friendly staff.

Cons:

No onsite parking. Had to use a local garage. Room was a little compact.

2026-04-28 • via Nuitee
T
Tonya • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-04-28 • via Nuitee
R
Robyn • extended_group • au
10
Pros:

Great location, comfortable- everything we need

2026-04-26 • via Nuitee
M
Morris • couple • us
8
Amazing time with the location and very good staff
Pros:

Amazing location, very helpful staff

Cons:

Tiny room, no complimentary tea

2026-04-22 • via Nuitee
C
Carolyn • couple • us
10
Highly recommend!
Pros:

The location and service were above excellent. The staff went out of their way to make sure I was satisfied and enjoyed my stay.

Cons:

The room had a unique floor plan. The closet bathroom took a minute to get used to, but ultimately made the stay more memorable in a good way.

2026-04-19 • via Nuitee
M
Mary L • solo_traveller • us
9
2026-04-19 • via Nuitee
C
Clémence • couple • fr
8
2026-04-13 • via Nuitee
Y
Yvette • couple • us
7
Nice place to stay for a few days
Pros:

The lounge area coffee in the morning and very helpful and friendly staff

Cons:

Room too small no place to hang up clothes and room was cold. No seating area in room

2026-04-13 • via Nuitee
S
Samantha • solo_traveller • my
10
2026-04-11 • via Nuitee
J
Jie • solo_traveller • cn
10
Pros:

地理位置很好，离Peabody博物馆很近。

2026-04-10 • via Nuitee
M
Melissa • family_with_children • us
9
Great location for historic Salem
Pros:

This hotel is centrally located to all of Salem’s tourist destinations and not too far from the beach (if you don’t mind a good walk). Lots of great food options nearby as well.

Cons:

The room had three outlets, only one of which worked so with two people trying to charge three devices, we had to get creative. But otherwise no complaints or issues whatsoever

2026-04-07 • via Nuitee
T
Troy • couple • us
10
Pros:

We liked everything..the food ..drinks ..the staff..
Food at the Counter Restaurant was fantastic..the Staff was so polite and accommodating to every request..

Cons:

There wasn't anything we didn't like

2026-04-07 • via Nuitee
M
Mason Bradley • couple • us
10
We will be staying there again.
Pros:

I have been in the group travel business for 40 years. Never have I left a hotel property knowing the names of staff members like I do here... Ashley, Julie, Tim, Billy, Brian, Cody. Whatever it is that Lark does to create an atmosphere where guests learn and remember the staff like that is doing it right. Room appointments and amenities are great, this location is great, the food and cocktails also great. But, what makes The Hotel Salem REALLY GREAT are the people there. They are providing genuine hospitality. This was our second stay, two rooms this time and a five star experience once again!

Cons:

It rained on Sunday. We do not blame the Hotel Salem for that.

2026-04-06 • via Nuitee
L
Lisa • couple • us
9
Pros:

Location, anx staff were wonderful

Cons:

The micro king shoukd not be used for 2 people only for single occupant.

2026-04-05 • via Nuitee
K
Kristen • family_with_children • us
9
Pros:

The location is incredible. Bedding was comfortable and the rooms are well styled.

Cons:

No shower door, low water pressure made for some cold showers.

2026-04-04 • via Nuitee
E
Ethan • couple • us
8
2026-04-04 • via Nuitee