Hotel d'Alcantara

Hotels
8.4 (1420 reviews)
2, Rue des Bouchers St. Jacques , Tournai , be

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Room service
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Parking cost
Housekeeping oversight
Heating issues

Categories

Cleanliness
7.93
Although the hotel was generally clean, there was an instance of housekeeping oversight that affected the score.
Service
8.6
The staff was described as very helpful and friendly, contributing positively to the overall experience.
Location
8.84
The location was frequently praised for its convenience and proximity to city attractions.
Room Quality
8.19
Rooms were spacious and comfortable, but some guests mentioned issues with heating and lighting.
Amenities
8.32
Amenities such as breakfast and self-service bar were positively highlighted, but parking was noted as an issue.
Value for Money
8.38
The hotel generally provides good value, though some guests felt parking costs were a downside.
Food and Beverage
8.53
The breakfast was praised for its variety and quality, contributing positively to the overall experience.
Overall Experience
8.4
Guests generally enjoyed their stay, citing both comfort and quality services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:32

Property Description

Charming Historic Hotel in the Heart of Tournai

Central Location: Explore the cobblestone streets and historic landmarks on foot, with Grand Place and the oldest belfry of Belgium just minutes away.

Delightful Breakfast: Start your day with a complimentary continental buffet offering a variety of options from viennoiserie to freshly squeezed orange juice.

Convenient Amenities: Enjoy easy access to nearby parking solutions, including a secure underground car park and a free option just a short walk from the hotel.

Book your stay at d'Alcantara Hôtel for a memorable experience in Tournai!

Important information:

the reception is open every day from 6:30 a.m. to 10 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    People 11 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1420 reviews
Cleanliness: 7.93
Service: 8.6
Location: 8.84
Room Quality: 8.19
Amenities: 8.32
Value for Money: 8.38
Food and Beverage: 8.53
Overall Experience: 8.4
P
Peter • couple • nl
8
2026-07-11 • via Nuitee
P
Pete • couple • gb
10
Good location, interesting hotel, great staff
Pros:

Good location
Very friendly staff
Comfortable room

2026-07-11 • via Nuitee
P
Piet • solo_traveller • be
8
2026-07-08 • via Nuitee
S
sibylle • solo_traveller • fr
9
2026-07-06 • via Nuitee
S
sibylle • couple • fr
9
2026-07-06 • via Nuitee
E
esmeralda • solo_traveller • be
9
J'avais besoin d'un endroit comme0celui-ci le temps me ressourcer et
Pros:

Un personnel au petit soin
L'accueil est excellent
Jai Demandé de faire attention à mon chat pour éviter qu'elle n'ait peur ou qu'elle ne s'enfuit
Le personnel a été extrêmement attentif

C'était ma plus grosse crainte
Le sourire est toujours là.

Cons:

L engagement que le personnel met en œuvre à chaque demande et
Le sourire
La gentillesse
La flexibilité

2026-07-05 • via Nuitee
J
Jean-Marie • solo_traveller • be
9
Pros:

Très beau hôtel !
Agréablement surpris

Cons:

Je serai bien resté plus longtemps 😜

2026-07-05 • via Nuitee
D
David • extended_group • gb
9
We only stayed for one night but were made welcome & comfortable.
Pros:

Huge room, good pressure in shower. A large fan was available. Comfortable bed & very clean . Good selection at breakfast & an honesty bar for the evening. Walkable distance to grand place with many restaurants.

Cons:

I am disabled & there are a few steps to negotiate to some rooms.Main entrance is step free but is closed at 10pm & night entrance has steps.

2026-07-04 • via Nuitee
P
Philippe • solo_traveller • fr
8
2026-07-03 • via Nuitee
T
Thierry • solo_traveller • be
7
Pros:

Situation idéale, personnel charmant, petit déjeuner très bien, chambre confortable

Cons:

Manque de soin dans les finitions

2026-06-28 • via Nuitee
M
Manuel • solo_traveller • be
7
Kleine Kleine aandacht punt.
Pros:

Alles was goed.

Cons:

Stof schimmels in de duche.

2026-06-28 • via Nuitee
F
Frédéric • couple • fr
10
Pros:

Son emplacement le petit déjeuner

2026-06-28 • via Nuitee
J
Jorge • solo_traveller • pt
6
Pros:

Da localização

Cons:

O quarto estava muito quente

2026-06-27 • via Nuitee
C
Christian • solo_traveller • be
8
Agréable malgré la canicule et les orages.
Pros:

L'accès 24/24 à une machine à café, cappucino, thé...le petit déjeuner
La terrasse-jardin

Cons:

La climatisation.est très bien au rez de chaussée dans la salle de petit-déjeuner et le salon, mais n'existe pas dans les chambres (du moins du côté où j'étais).

2026-06-27 • via Nuitee
Y
Yves • solo_traveller • fr
10
2026-06-26 • via Nuitee
P
Philippe • couple • be
9
Beau séjour et dans une belle petite ville
Pros:

Déjeuner très copieux. Chambre pratique et très confortable. Emplacement au top, à 5 minutes de la place

Cons:

Pas de douche

2026-06-26 • via Nuitee
J
Julia • solo_traveller • ch
8
2026-06-25 • via Nuitee
I
Ingrid • couple • nl
7
Mooie locatie met aardig personeel, helaas matige bedden.
Pros:

Mooie ruime kamer, met goede airco. Heel vers ontbijt. Fijn terras, jammer van de vele rokers daar.

Cons:

De bedden waren erg hard. Geen ruimte om kleren op te bergen. Geen (2) stoelen om in de kamer te zitten.

2026-06-25 • via Nuitee
F
FRANCIS • couple • fr
8
Très agréable
Pros:

Calme, bonne situation, très confortable

2026-06-24 • via Nuitee
H
Hilde • couple • be
9
Cons:

Het bed kon beter, staat niet waterpas ...

2026-06-22 • via Nuitee