Hotel d'Alcantara

Hotels
8.4 (1366 reviews)
2, Rue des Bouchers St. Jacques , Tournai , be

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good breakfast
Cons:
Parking cost
Housekeeping oversight
Heating issues

Categories

Cleanliness
7.93
Although the hotel was generally clean, there was an instance of housekeeping oversight that affected the score.
Service
8.6
The staff was described as very helpful and friendly, contributing positively to the overall experience.
Location
8.84
The location was frequently praised for its convenience and proximity to city attractions.
Room Quality
8.19
Rooms were spacious and comfortable, but some guests mentioned issues with heating and lighting.
Amenities
8.32
Amenities such as breakfast and self-service bar were positively highlighted, but parking was noted as an issue.
Value for Money
8.38
The hotel generally provides good value, though some guests felt parking costs were a downside.
Food and Beverage
8.53
The breakfast was praised for its variety and quality, contributing positively to the overall experience.
Overall Experience
8.4
Guests generally enjoyed their stay, citing both comfort and quality services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 01:32

Property Description

Charming Historic Hotel in the Heart of Tournai

Central Location: Explore the cobblestone streets and historic landmarks on foot, with Grand Place and the oldest belfry of Belgium just minutes away.

Delightful Breakfast: Start your day with a complimentary continental buffet offering a variety of options from viennoiserie to freshly squeezed orange juice.

Convenient Amenities: Enjoy easy access to nearby parking solutions, including a secure underground car park and a free option just a short walk from the hotel.

Book your stay at d'Alcantara Hôtel for a memorable experience in Tournai!

Important information:

the reception is open every day from 6:30 a.m. to 10 p.m.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for € 20 per person per night when using an existing bed.
    People 11 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1366 reviews
Cleanliness: 7.93
Service: 8.6
Location: 8.84
Room Quality: 8.19
Amenities: 8.32
Value for Money: 8.38
Food and Beverage: 8.53
Overall Experience: 8.4
S
sophie Alexandra • couple • be
6
Bien pour une nuit
Pros:

Proximité avec la place

Cons:

L’odeur dans le couloir

2026-05-01 • via Nuitee
M
Mapiemarie • couple • ch
8
2026-04-29 • via Nuitee
M
Marianne • couple • be
9
Well stocked and not overpriced honesty bar.
Pros:

Great location in heart of town, good breakfast

Cons:

Our friends' room smelled of smoke to them, but it was happily and rapidly changed for them.

2026-04-28 • via Nuitee
C
Carl • extended_group • be
9
prima verblijfplaats
Pros:

Zeer aan te bevelen voor een stadsbezoek
heel vriendelijk personeel
ruime propere kamer
goed ontbijt, alles was aanwezig
heel goede ligging

Cons:

het was een heel ruime kamer maar het was er veel te warm;
Men deed moeite om de airco op te zetten maar toch werkte ze niet naar behoren en omdat de kamer aan de straatkant ligt en op het gelijkvloers, konden we het raam niet openzette,n

2026-04-27 • via Nuitee
A
Alisdair • extended_group • gb
8
2026-04-26 • via Nuitee
S
Sabrina • solo_traveller • be
10
2026-04-24 • via Nuitee
P
Pierre • solo_traveller • fr
9
Pros:

Les prestations de l'hôtel et le petit-déjeuner
Bonne situation près de la grand place

Cons:

Rien

2026-04-22 • via Nuitee
J
jgh • couple • nl
7
Tevreden stellend
2026-04-22 • via Nuitee
S
susan • couple • gb
9
Friendly efficient staff and breakfast was delicious. Access to hot drinks all day and night at no extra charge
2026-04-20 • via Nuitee
M
Magerl • solo_traveller • de
10
Pros:

Sehr schönes grosses Zimmer, tolle Lage im Stadtzentrum

2026-04-20 • via Nuitee
I
Iris Eveline • couple • nl
10
Super plek voor een weekendje in Tournai.
Pros:

Leuk hotel, leuke aankleding en perfecte ligging in het centrum.

Cons:

-

2026-04-20 • via Nuitee
G
Gaëtan • couple • fr
8
2026-04-19 • via Nuitee
J
Julie • family_with_children • fr
8
Hôtel sympa et très bien placé pour découvrir tournai pour une ou deux nuits
Pros:

L’emplacement, la taille de la chambre, la baignoire, le confort du matelas

Cons:

Le manque de point lumineux, il faisait trop chaud, le bruit de la rue

2026-04-19 • via Nuitee
F
FD • couple • fr
8
Pros:

Bien situé dans le centre-ville. Très grand parking à 500 m environ. Petit déjeuner standard mais très correcte.

2026-04-19 • via Nuitee
S
sophie • couple • fr
10
Très agréable
Pros:

Ambiance conviviale

2026-04-18 • via Nuitee
C
Catherine • solo_traveller • lu
9
2026-04-16 • via Nuitee
F
Franck • solo_traveller • fr
8
Pros:

Bien placé au cœur de Tournai.

Cons:

Ras

2026-04-13 • via Nuitee
F
François • solo_traveller • fr
9
2026-04-13 • via Nuitee
M
Michel • solo_traveller • nl
8
Gewoon goed
Pros:

Het bed

Cons:

De toegang van het hotel

2026-04-11 • via Nuitee
A
Axel • family_with_children • de
9
2026-04-10 • via Nuitee