CitySuites Aparthotel

Hotels
9.2 (7906 reviews)
16 Chapel Street , Manchester , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Dirty rooms
Maintenance issues

Categories

Cleanliness
7.89
Many reviews mentioned dirty rooms and issues with cleaning.
Service
9.86
Staff were frequently described as friendly and helpful.
Location
10
Multiple reviews highlighted the excellent location.
Room Quality
8.9
Rooms were often described as spacious and comfortable, though some had issues.
Amenities
8.85
Amenities like the pool and gym were appreciated, though some had maintenance issues.
Value for Money
8.38
Mixed feelings on value due to some complaints about cleanliness and maintenance.
Food and Beverage
9.84
Breakfast received high praise in several reviews.
Overall Experience
9.89
Despite some complaints, many guests expressed a strong desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:43

Property Description

Luxurious Accommodation with Prime Location

Convenient Amenities: Enjoy free WiFi, swimming pool, gym, and hot tub facilities during your stay. The air-conditioned apartments feature a flat-screen TV, kitchen with modern appliances, and a comfortable seating area.

Dining Experience: Indulge in a delicious breakfast, coffee, and fresh juices at Embankment Kitchen, open daily from 07:00.

Explore the City: With Deansgate and Manchester Victoria Station just a short walk away, and attractions like Manchester Cathedral and the Convention Complex nearby, CitySuites offers the perfect blend of comfort and convenience.

Book your stay now at CitySuites for a memorable and relaxing experience in Manchester!

Important information:

Room service is not available.

Guests are advised the same card that was used to make the booking will be required to take the payment.

Please note that this property does not accept cash or checks as a method of payment.

Weekly cleans are provided for stays over 7 nights, for stays less than 7 nights no housekeeping will be provided. Additional cleaning can be arranged at extra cost.

Any items left behind in the apartments and/or public areas will be stored for a maximum of 30 days from the departure date. Items will be given to charity unless claimed within the specified time frame.

Kindly note the guest is liable for any damages made to the property by themselves during their stay, and will be charged for damages if necessary.

Baby cots can be provided free of charge subject to availability. Extra beds are not available, however extra bedding can be provided at a GBP 15 extra fee, subject to availability. Apartments with sofa beds can also be requested at extra chargePlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs GBP 18 per day.

Location

Guest Reviews

9.2
Based on 7906 reviews
Cleanliness: 7.89
Service: 9.86
Location: 10
Room Quality: 8.9
Amenities: 8.85
Value for Money: 8.38
Food and Beverage: 9.84
Overall Experience: 9.89
H
Hamad Abdulraim solo_traveller kw
10
2026-07-19 via Nuitee
E
ederaro couple gb
9
2026-07-18 via Nuitee
S
Samina solo_traveller gb
3
2026-07-18 via Nuitee
M
Melanie solo_traveller gb
7
Pros:

It was nice, just annoying we had to pay for parking i think it should come with the room rates

Cons:

No parking

2026-07-18 via Nuitee
P
Peter solo_traveller ke
7
Great facilities, but customer experience could be improved. Staff members should not be rude or appear to despise their
Pros:

The stay was generally good, good breakfast and spacious rooms.

Cons:

Customer service is however wanting. I had unfortunate encounter with a gentleman who was manning the reception on Saturday 18th July 2026, i found him unbelievably rude, utterly condescending and arrogant to me as a guest. Such a shame for such a good hotel to have such people working for them.

2026-07-18 via Nuitee
E
Emil family_with_children us
9
Great location and facility. Will stay again.
Pros:

Great location and large rooms. levators were fast, didn't wait long. Pool was great.

Cons:

Hallway carpets little dirty. Waswhing machine broke.

2026-07-18 via Nuitee
M
Mostafa solo_traveller gb
7
Not I was expecting from 5 star hotel. I won’t come back
Pros:

It was okay

Cons:

Food very poor especially the breakfast

2026-07-17 via Nuitee
M
Myles solo_traveller ie
9
Great 2 night stay, good value for money
Pros:

Location and standards of the accommodation was amazing, would stay there again in the future

Cons:

Nothing

2026-07-17 via Nuitee
S
Shanese couple gb
10
Pros:

Nice staff

2026-07-16 via Nuitee
P
Paul family_with_children gb
5
Never coming back
Pros:

Intercom not working so I have given down 6 floors to speak to receptionist when I needed something.
Had issues with Air condition not cooling
I was told house keeping cleans every 3 days meaning no cleaning was done throughout my stay. And the hotel says they do not provide extra towels

Cons:

Breakfast

2026-07-15 via Nuitee
M
Maria of Ripple Waters solo_traveller bm
10
2026-07-15 via Nuitee
D
Dina extended_group kw
7
2026-07-15 via Nuitee
D
Drin couple gb
10
2026-07-15 via Nuitee
M
mohamed couple gb
10
2026-07-14 via Nuitee
P
peter solo_traveller gb
9
2026-07-14 via Nuitee
J
Jen couple gb
5
Ok-ish for one night
Pros:

Location was good for our stay
Size of the apartment was nice as was the bathroom
Friendly welcome on arrival

Cons:

The room was clean but could have been better in our opinion, for example the coffee table had marks from previous drinks on. Fridge had an odd smell.
The TV was awful! Can only assume it was a WiFi TV, & it kept "dropping out". I must have rebooted about 25 times !! Rather annoying. When I spoke to reception they said it was because so many people watching TV for the game.
The bed was uncomfortable

2026-07-13 via Nuitee
P
Patricia couple gb
5
2026-07-13 via Nuitee
I
Ionescu family_with_children ro
7
2026-07-13 via Nuitee
K
Kelvin solo_traveller gb
5
2026-07-13 via Nuitee
K
Keelan couple gb
8
2026-07-12 via Nuitee