CitySuites Aparthotel

The bed, hard mattress and thin pillows.

It was expensive for what it was, I paid over £400 for one night! The pool was decent but the hot tub was out of order.

Unfortunately the breakfast in the Embankment Kitchen was not great service is very slow and l was given a coffee with a cup handle missing and my full English was not great 😌

The breakfast situation was an absolute shit show and seriously needs to be addressed. They tell you to reserve your table in advance but even this doesn’t alleviate the wait times. Both days we queued for 20 minutes even with a reservation, we were not acknowledged in terms of having our order taken for 30minutes and even after that food took nearly an hour. Don’t get me wrong the breakfast food was good but the situation took away from the experience. What I found bizarre was that the staff kept welcoming people in off the street, instead of acknowledging and prioritising the people already sat down adding to the chaos. I heard people over 10 complaints while there, so we were not the only ones who felt this was poorly run. This needs to be addressed from management as it took away from what could have been a perfect stay.

Restaurant awful experience staff careless and waited till 12:30 with no order and no service. Tables and chairs dirty.

Lots of guests were not allowed to check in early which was fine but then there was only one member of staff at the check-in desk at 4pm and it took a long time. The premium room we stayed, the metal drain plug in the bath was completed stuck closed. I was not aware this faulty before entering for shower and had to scramble to get dressed and went downstairs to the reception. I was then told by the staff at the reception to use kitchen knife to flick it open. It was such an unpleasant experience for a Premium room to have such a faulty facility. For the breakfast, we were advised to book a table in advance but when we got there in the morning at the time we booked, there was no table reserved for us and we still had to queue with other guests. The hot breakfast I had, egg benedict on sour bread, well, it wasn't hot which suggested it was pre-cooked.

Petit bémol sur le petit déjeuner, ayant un train à 9H je suis venu à 8H au petit dejeuner pour éviter la queue et l'attente, mais 40 minutes après ma commande je n'avais toujours pas été servi alors que la serveuse m'avait indiqué 15 minutes d'attente, au final j'ai du partir sans déjeuner.

A prendre en compte en cas de RDV ou autre

The air conditioning ,I couldn't get it to work ,the staff was amazing but breakfast was so slow, nit enough staff on, had to ask for tea spoons,after out hot drinks came had to ask for more cutlery even though I had booked a table for 4, They seemed to be serving people from outside 1st rather than people who were staying there.

Decor Getting a bit tired in rooms now. Bin had not been emptied when we arrived. Despite booking breakfast it was really busy both morning. Letting too many non hotel guests book in so no clean tables ready. Slow service as few staff. Although they did work hard. Waited ages to order and drinks came after food second on day and we had to ask twice for them after before they finally came. Not a relaxing morning experience.

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