Richmond Hotel Matsumoto

Hotels
8.6 (1791 reviews)
Chuo 1-10-7 , Matsumoto , jp

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Fax/photocopying
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Comfortable rooms
Good location
Helpful staff
Value for money
Cons:
Breakfast timing issues
Noise from kitchen
Limited fresh fruit options

Categories

Cleanliness
8.13
General sentiment is positive, although some reviews mentioned issues with breakfast access and noise.
Service
8.9
Most reviews praise the staff's helpfulness, despite a noted misunderstanding at checkout.
Location
8.84
Guests appreciate the central location, with easy access to attractions and transport.
Room Quality
8.69
Rooms are generally described as spacious, clean, and well-maintained.
Amenities
8.62
Facilities are satisfactory, though improvements could be made in breakfast operations.
Value for Money
8.48
Good value is noted, particularly regarding breakfast and room quality.
Food and Beverage
8.43
Breakfast is varied but some guests had concerns about limited options for seating.
Overall Experience
8.7
Overall positive experiences, with minor complaints that did not detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:12

Property Description

Convenient Location and Comfortable Stay
Located just a 4-minute walk from Matsumoto Station, Richmond Hotel Matsumoto offers comfortable rooms with free Wi-Fi. The hotel provides a 24-hour restaurant and a pub-restaurant, ensuring guests have dining options at any time of day.

Amenities for a Relaxing Stay
Rooms at Richmond Hotel Matsumoto feature a pleasant interior with wooden furniture, LCD TV, and a desk. Guests can enjoy amenities such as a fridge, electric kettle, and cozy pajamas. The en suite bathroom is equipped with toiletries, a hairdryer, and a bathtub for added comfort.

Dining Options and Nearby Attractions
Guests can start their day with a choice of Japanese or Western breakfast at Cafe Restaurant Gust. The hotel's proximity to Matsumoto Castle and various shrines provides opportunities for exploration and cultural experiences.

Book your stay at Richmond Hotel Matsumoto for a convenient and enjoyable visit to Matsumoto!

Important information:

Restaurant Ohashi Café Gust is open from 06:00 until 02:00 in the morning (next day) and serves breakfast from 06:00-10:30. Please note, guests must order their food by 10:00 to eat breakfast at this restaurant.

Please note that the guest name on the reservation must be the same as the name on the card used to make the booking. The credit card used to make the booking must be presented at the time of check in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1200 per day.

Location

Guest Reviews

8.6
Based on 1791 reviews
Cleanliness: 8.13
Service: 8.9
Location: 8.84
Room Quality: 8.69
Amenities: 8.62
Value for Money: 8.48
Food and Beverage: 8.43
Overall Experience: 8.7
P
Peerayut • family_with_children • th
10
2026-03-07 • via Nuitee
J
Joanna • couple • jp
7
2026-03-07 • via Nuitee
P
Priscila • couple • jp
10
Excelente
Pros:

Ótima localização,checkin e check-out fácil acesso, limpo e organizado,amei o designer do hotel e dos quartos,com excelente café da manhã.

Cons:

Nada a declarar.

2026-03-06 • via Nuitee
K
Kantapat • extended_group • th
9
10/10
Pros:

ทำเลที่พักใกล้สถานีรถไฟ

Cons:

-

2026-03-06 • via Nuitee
J
Jovanka • couple • mx
10
Great for sleeping
Pros:

I adored the hospitality from the staff, they were able to hold my luggage before and after and EVERYONE had the best attitude and were sooo nice
Also the location was great, very very near Matsumoto castle, Nawate street and the Matsumoto Museum of art
Very clean and comfortable
They also count with washing and drying machine

Cons:

Everything was perfectttt

2026-03-06 • via Nuitee
C
Christopher • couple • au
8
Pros:

Well located. Easy walk to castle. Close to bus stop so easy to get around. A good breakfast with plenty of variety.

2026-03-05 • via Nuitee
S
Sophie • couple • sg
9
Pros:

Clean and cosy room, very good breakfast

2026-03-05 • via Nuitee
J
JORDAN • solo_traveller • au
10
2026-03-04 • via Nuitee
T
Tammar • extended_group • il
8
Pros:

Service was great and in total all was very comfortable

Cons:

Room was somewhat small

2026-03-04 • via Nuitee
廣田 • couple • jp
9
2026-03-04 • via Nuitee
X
Xinchu • solo_traveller • cn
10
2026-03-04 • via Nuitee
T
Tomoe • family_with_children • jp
9
2026-03-03 • via Nuitee
S
Sakai • solo_traveller • jp
8
2026-03-01 • via Nuitee
E
elisa • couple • fr
10
Séjour très agréable au cœur de Matsumoto!
Pros:

Le personnel est très accueillant et les chambres sont décorées avec goût et sont très confortables.
Nous avons été surclassés, ce qui est très appréciable. Merci beaucoup!

2026-02-28 • via Nuitee
S
Shunyu • solo_traveller • cn
9
2026-02-27 • via Nuitee
M
Malika • family_with_children • fr
8
2026-02-27 • via Nuitee
N
Nuria • family_with_children • es
10
Pros:

Muy buena ubicación,
Cerca de todas las atracciones turísticas y de la estación de tren y autobús

2026-02-27 • via Nuitee
I
ikuyo • couple • jp
10
2026-02-26 • via Nuitee
K
KYOKO • extended_group • jp
9
2026-02-26 • via Nuitee
Y
Yoshimi • extended_group • jp
8
2026-02-25 • via Nuitee